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Jeff Hughes
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Jeff Hughes | Page 7
Service Manager - Middleburg Hts.
BMW of Westlake
24690 Sperry Drive
Westlake, OH 44145
88 Reviews
88 Reviews
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88 Reviews of Jeff Hughes
January 11, 2021
Fast and no worries simply good thanks for you help I be back soon I will need tires soon just waiting to safe some money back soon I will need tires soon just waiting to safe some money More
by JACAS68
Verified CustomerOther Employees Tagged: Don Cepek, Brittaney Quick, John Cordell, Chris Czaplenski , Christian Gufreda, Nate Lieb, Jim Strunk, Cassie Thadeus
Helpful 
November 25, 2020
I always get competent service at a fair price from BMW Middleburg Heights. I send my BMW friends there for pre-owned vehicles and repairs and maintenance Middleburg Heights. I send my BMW friends there for pre-owned vehicles and repairs and maintenance More
by cedarhank
Other Employees Tagged: Christian Gufreda, Cassie Thadeus
November 24, 2020
They really take the time to lister to the situation. A complete diagnostic is done and thorough explanation is given. All is done with respect for customer situation. I have a great deal of trust in the complete diagnostic is done and thorough explanation is given. All is done with respect for customer situation. I have a great deal of trust in them. More
by SFOSTER522620
Other Employees Tagged: Christian Gufreda, Cassie Thadeus
October 09, 2020
Following some online issues with making the appointment. Cassie and Jeff were very supportive with getting me in doing their best to make it a good experience. Will call directly in the future. Cassie and Jeff were very supportive with getting me in doing their best to make it a good experience. Will call directly in the future. More
by jekuch
September 22, 2020
I came in for an oil change and mentioned an SOS error message. I sat for 2 hours wondering what was going on. Nobody came to tell me anything. I finally went to the back to see what was happening. I w message. I sat for 2 hours wondering what was going on. Nobody came to tell me anything. I finally went to the back to see what was happening. I was told they were reprogramming the battery. I sat for another hour. No coffee. Three hours later someone brought me a warm water. I was extremely upset that I sat there for 3 hours. They joked about it which was even worse. Totally unacceptable. They need to learn how to communicate with the customer if it is going to be a 3 hour job before they start the work. I missed work because of it. I will not be back. I'll go anywhere else. Ruined my whole day. More
by SUSANG4861
Other Employees Tagged: Brittaney Quick
September 05, 2020
Got an appointment for the day and time I wanted and the work was done quickly and professionally. As always, they checked the car for other issues work was done quickly and professionally. As always, they checked the car for other issues More
by cedarhank
Other Employees Tagged: Christian Gufreda, Cassie Thadeus
September 02, 2020
I have been a customer for over 13 years. The staff in Middleburg Heights do an excellent job looking after my needs, both sales and service. Middleburg Heights do an excellent job looking after my needs, both sales and service. More
by GAStrongsville
Other Employees Tagged: Christian Gufreda, Fred Palmer, Cassie Thadeus
August 27, 2020
I have been a customer of the Middleburg Heights location for 13 years. The staff from sales to service to admin. are very responsive, helpful, and friendly. for 13 years. The staff from sales to service to admin. are very responsive, helpful, and friendly. More
by GAStrongsville
Other Employees Tagged: Christian Gufreda, Fred Palmer, Cassie Thadeus
July 30, 2020
Great As Usual I am on my third BWM lease with these folks and the service has always been absolutely top notch. They are fast, efficient and thorough. I highly re I am on my third BWM lease with these folks and the service has always been absolutely top notch. They are fast, efficient and thorough. I highly recommend them for both the sales experience and service experience. More
by MTaylor
July 27, 2020
I n love having the Middleburg Heights location option for service. As usual, they got me in on my schedule and took care of my issue efficiently. Christian, Cassie and Jeff are great to work with. for service. As usual, they got me in on my schedule and took care of my issue efficiently. Christian, Cassie and Jeff are great to work with. More
by cedarhank
Other Employees Tagged: Christian Gufreda, Cassie Thadeus
