Jeff Price | Page 11

Dean Team Subaru is the BEST Dealership! All Excellent!! I proudly give all the staff at Dean Team Subaru my highest possible rating. From Eric Harrelson to Annie Thompson they all deserve my highest prais I proudly give all the staff at Dean Team Subaru my highest possible rating. From Eric Harrelson to Annie Thompson they all deserve my highest praise. They helped my daughter and I effectively resolve all our concerns with her Subaru Forester. They went the extra mile in every way and made sure we were well taken care from our first call to successful achieving the goal of complete satisfaction. Our thanks to everyone in the service department who do great work and the sales representatives as well who really made us feel at home. Great Job Dean Team Subaru! More

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Great Service as always I had a dead battery on my Forester, used the Subaru Roadside assistance which is super easy, they just text you a link and your phone location servic I had a dead battery on my Forester, used the Subaru Roadside assistance which is super easy, they just text you a link and your phone location services pinpoints your location. A few minutes later I was up and running. Brought the car in and wasn't even thinking that the battery was part of the warranty. I just assumed it was 'wear and tear'. Without any prompting, Jeff Price looked up my service contract and I had my battery replaced at no charge. Super friendly staff, clean waiting area where I can get work done on the wifi, pretty fancy coffee machine and complimentary snacks. More

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Purchased new golf GTI I have been dealing with the Dean Team Family in Ballwin since 1979! They have always been very good to my wife and me! I have no reason to try anot I have been dealing with the Dean Team Family in Ballwin since 1979! They have always been very good to my wife and me! I have no reason to try another dealer! This is my 4th purchase with Richard Gotsch! To me, Richard is a real asset to the dealership! He is just wonderful to work with, and very knowledgeable! All that I wanted in a salesperson! Also, all the other employees that I deal with, are just great! No problems! More

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The Best A-Z What can I say, they are the best! Since 2013 I’ve bought 4 New Subarus from The Dean Team and I have a used Baja that is serviced only with them. What can I say, they are the best! Since 2013 I’ve bought 4 New Subarus from The Dean Team and I have a used Baja that is serviced only with them. Not only is the Salesman easy to work with, (you need to check into the guaranteed trade up programs) it’s what goes on after the sale. The service and parts staff are willing to go the extra mile to accommodate your needs. So I have 3 Subarus currently being serviced at the Dean Team no surprises, no disappointments. I travel 47 miles one way to get there, but worth it! It’s the Dean Team’s staff that keeps me coming back! More

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Great & Easy waw to Buy my new Subura Outback Great Dealership, very friendly and easy to work with, we have been doing business with Dean Team for 15 years, The service people, Eric Harrelson & J Great Dealership, very friendly and easy to work with, we have been doing business with Dean Team for 15 years, The service people, Eric Harrelson & Jeff Price are the best we ever did service with. Christopher Smith our Sales Person was so helpful and he helped us thru finding and deciding on what would be Best for us. Then after we bought and signed for the car he took the Time to walk us thru the use and options on our New Car. More

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Always a pleasure I have dealt with John Ostlund and the Dean Team for many years now and have always had the highest level of service, responsiveness, and understandin I have dealt with John Ostlund and the Dean Team for many years now and have always had the highest level of service, responsiveness, and understanding. In the last 4 years our family has purchased 4 Subarus from John, and his understanding of our needs and wants, and his willingness to help and guide us is outstanding. Can't say enough good things about him. Exceptional sales person. As far as the dealership, the service is excellent. Eric Harrelson, Annie and Jeff all know their stuff. They are helpful, courteous and friendly. More

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Great service,sales and products My wife and I in 2012 purchased a VW Passat, @ the Dean Team VW dealership in " beautiful downtown Ballwin,mo", and have been very please with the cou My wife and I in 2012 purchased a VW Passat, @ the Dean Team VW dealership in " beautiful downtown Ballwin,mo", and have been very please with the courteous service of everyone there. Our service advisor, Wayne Knuckles, provided the usual courteous service today when I took our Passat in for it's 90,000 mile checkup/ service, getting a loaner car to use during the day- We will continue to be clients of the VW Dean Team VW for future purchases- Sincerely, Greg R. Sonderman More

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Excellent salesman, John Ostlund! Excellent Service! John made my husband and I feel like he had all the time we need to call, check out and select the Subaru we wanted. We even had him pull out of stoc John made my husband and I feel like he had all the time we need to call, check out and select the Subaru we wanted. We even had him pull out of stock a car on the back row with packing still on a car we thought we wanted. After a final change, he brought out the perfect car. We love our Subaru Outback so much, this is the 3rd one we’ve brought from John since 2012. We still have all three and they are all running like this new one. Our son and daughter-in-law will be receiving our first 2012 Subaru Outback. With all the maintenance being done by this dealership, we know we are passing on a car in great shape. More

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Reneging on terms of court settlement I called Subaru to confirm my 2014 Subaru Forester was part of this settlement. Yep you are covered they said. They did not clear it with the Servic I called Subaru to confirm my 2014 Subaru Forester was part of this settlement. Yep you are covered they said. They did not clear it with the Service Manager at Dean Team though, Jeff Price, let me know that they were not in the business of giving away free oil changes and I'm not eligible. Well that wasn't a good start so I asked him to call Subaru to confirm this is part of a SETTLEMENT. He wouldn't, I was trying to scam them. I ended up talking to one of the Dean family. They had to tell Jeff that if the owners wanted to do this and Subaru wanted to do this then Jeff's opinion didn't matter. Well he started the oil test after being dressed down and sheepishly apologized after Subaru confirmed I was right all along. The oil test is drive 1200 miles and come back and they would see how much oil was used. When I came back the oil was low but Jeff quickly told me it wasn't a problem. I would have to lose a quart of oil during this 1200 miles to be eligible for the repair and I had only lost one ounce. How do you know how much I lost was my foolish question thinking this was some kind of scientific test. We looked at the dip stick was the reply. And you can tell how many ounces of oil I lost from the dipstick? Yep, we are specially trained said Jeff. Another call to Subaru, Jeff isn't right. It isn't a quart of oil in 1200 miles it is one third of a quart. I offered to send my video to Subaru of checking the oil myself that day but Subaru indicates it can only be verified by one of the exceptional service managers, no other means of getting the repair other than have someone like Jeff confirm that their is a problem. So my car has dropped two quart of oil in the last 6 thousand miles but I'm screwed because the courts can have judgments but they aren't going to work unless Jeff says so. A complete waste of my time, frustration beyond words. Don't buy your car from them like I did, don't have your car serviced by them like I did and don't trust the class action lawsuit like I did. More

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Great Service I've been to a couple Subaru dealerships in my area and Dean Team is by far the best. I had some routine maintenance scheduled along with a couple add I've been to a couple Subaru dealerships in my area and Dean Team is by far the best. I had some routine maintenance scheduled along with a couple additional issues to be resolved. The scheduling process was extremely simple and the services were quick and professional. There was one remaining issue after the initial service that required an additional part. Subaru provided the part to Dean Team and after working, on different occasions, with Eric, Jeff, and Annie to get updates on the part and scheduling my appointment, they were able to resolve my issue at no additional cost to me within two weeks. More

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