Jeff Rizzi
Jeff Rizzi at Mark Christopher Auto Center

Jeff Rizzi | Page 21

Service Director

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

4.4
2,093 Reviews
4.4

2,093 Reviews

Write a Review

2093 Reviews of Jeff Rizzi

June 07, 2024

Dealership Rating
Employee Rating

I took my truck in for service. With three additional warranty concerns. None of my warranty concerns were addressed, and now my truck is out of warranty More

by joe9227
Service Price Transparency
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Recommend Dealer
No
Jun 10, 2024

Mark Christopher Auto Center responded

Thank you for sharing your feedback, Joe. I understand your concerns regarding the warranty issues with your truck. Please reach out to me directly so I can address this situation. We strive to maintain high standards and take your feedback seriously. Thank you for bringing this to my attention. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 07, 2024

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Their service department manager is terrible! He lies, he is rude and gets a bad attitude when questioned about the situation on your vehicle service! Juan is awesome and very professional…comp More

by cherrybombmomcb
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jun 08, 2024

Mark Christopher Auto Center responded

Our team has acknowledged this review.

June 06, 2024

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I wasn't in a hurry for my truck back, told them they could keep it a second day if needed. Still having told them that I still received a call telling me my truck was ready be 10:00 the 2nd day. More

by IMARTIN2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 07, 2024

Mark Christopher Auto Center responded

Thank you for the positive review. I appreciate your understanding and flexibility with the timeline for your truck. At Mark Christopher Auto Center, I strive to provide efficient service while keeping our customers informed. I look forward to assisting you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 02, 2024

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Don’t ever take your truck there they left my cars for 12 days and the car was never fixed. They said they couldn’t find anything wrong with it and as soon as I left the dealership, the car was still smoking More

by KINGSTOWINGSVC
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: The technician who work on my truck is the most horrible technician I ever met in my life. He said he drove my car for over an hour and couldn’t find anything wrong and half hour after I left my car was still smoking after 12 days sitting in the service l

Jun 04, 2024

Mark Christopher Auto Center responded

Thank you for sharing your feedback regarding your experience at Mark Christopher Auto Center. Your concerns have been noted, and I encourage you to reach out to me directly so we can work towards a resolution and ensure your satisfaction. Thank you for bringing this to my attention. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 01, 2024

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Great customer service and knowledgeable advisor. They took care of issues in timely manner. Happy overall More

by AMREAGLE
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Recommend Dealer
Yes

Other Employees Tagged: Chelsea

Jun 04, 2024

Mark Christopher Auto Center responded

Thank you for the positive review! We are pleased to hear that you had a great experience at Mark Christopher Auto Center. We are glad that our team provided you with excellent customer service and efficiently addressed any concerns you had. We look forward to serving you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 31, 2024

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Thank you for the Service in our new Cadillac, Your service department always kept us updated More

by rick.smith53
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Greg Hess, Sam Fakhouri, Jason Ho , Vincenzo Catalano

Jun 03, 2024

Mark Christopher Auto Center responded

Thank you for the positive feedback, Rick! I'm thrilled to hear that you had a great experience at Mark Christopher Auto Center with your new Cadillac. Our service department takes pride in keeping our customers informed and satisfied. I look forward to seeing you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 31, 2024

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The service is went smooth and efficient, the staff is friendly, the waiting room is clean and neat, the restroom is clean as well. The price for the services is affordable. Overall everything’s good More

by MACHDANELLA101
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 03, 2024

Mark Christopher Auto Center responded

Thank you for sharing your positive experience at Mark Christopher Auto Center, I appreciate your feedback! I'm glad to hear that you found our service efficient, staff friendly, facilities clean, and prices affordable. I look forward to serving you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 28, 2024

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Leslie provided the upmost professional service expected the service to my truck was on time I’m very pleased More

by gbishop
Service Price Transparency
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Recommend Dealer
Yes
May 30, 2024

Mark Christopher Auto Center responded

Thank you for your kind words and 5-star review! I am thrilled to hear that you had a pleasant experience at Mark Christopher Auto Center. Your satisfaction is my priority, and I am grateful for your feedback. I look forward to serving you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 28, 2024

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Employee Rating

The cover I had installed was damaged. Was told to wait 48 hours before using it, I did and at that time I found out it was broken too. Hopefully I don’t have any issues getting this resol More

by vinescorey91
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Recommend Dealer
No
May 30, 2024

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Corey. I am disappointed to hear about the issue you encountered with the cover installation. Rest assured, we take your feedback seriously and would like to resolve this matter promptly. Please reach out to me directly so I can work together towards a positive resolution. I appreciate your understanding. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 28, 2024

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Mark Christopher location is very close to my house. Also the customer service is very nice, friendly and knowledgeable. More

by dlchildress23
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Recommend Dealer
Yes
May 30, 2024

Mark Christopher Auto Center responded

Thank you for your kind words about Mark Auto Center, I truly appreciate your support! I am delighted to hear that our customer service team provided you with a positive experience. I look forward to serving you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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