I took my truck in for service.
With three additional warranty concerns. None of my warranty concerns were addressed, and now my truck is out of warranty
With three additional warranty concerns. None of my warranty concerns were addressed, and now my truck is out of warranty
More
by joe9227
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2024 -
Mark Christopher Auto Center responded
Thank you for sharing your feedback, Joe. I understand your concerns regarding the warranty issues with your truck. Please reach out to me directly so I can address this situation. We strive to maintain high standards and take your feedback seriously. Thank you for bringing this to my attention.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Their service department manager is terrible!
He lies, he is rude and gets a bad attitude when questioned about the situation on your vehicle service! Juan is awesome and very professional…comp
He lies, he is rude and gets a bad attitude when questioned about the situation on your vehicle service! Juan is awesome and very professional…completely opposite of Jeff Rizzi. I wound recommend you go somewhere else for GM service! They’re slow, not at all professional and they are not reliable!
More
by cherrybombmomcb
Service Price Transparency
Jun 08, 2024 -
Mark Christopher Auto Center responded
Our team has acknowledged this review.
I wasn't in a hurry for my truck back, told them they
could keep it a second day if needed. Still having told them that I still received a call telling me my truck was ready be 10:00 the 2nd day.
could keep it a second day if needed. Still having told them that I still received a call telling me my truck was ready be 10:00 the 2nd day.
More
by IMARTIN2
Verified Customer
Verified Customer
Service Price Transparency
Jun 07, 2024 -
Mark Christopher Auto Center responded
Thank you for the positive review. I appreciate your understanding and flexibility with the timeline for your truck. At Mark Christopher Auto Center, I strive to provide efficient service while keeping our customers informed. I look forward to assisting you again in the future.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Don’t ever take your truck there they left my cars for 12
days and the car was never fixed. They said they couldn’t find anything wrong with it and as soon as I left the dealership, the car was still smoking
days and the car was never fixed. They said they couldn’t find anything wrong with it and as soon as I left the dealership, the car was still smoking from the back tires. The technician never diagnosed the problem, and he never took the time to take the tire off and look at the caliber that I already told him that was damage and it was leaking. The manager called me and he never even apologize and he was very rude and saying that I never told him the caliber or the brakes need to be replaced , what kind of a dealership will do that? I will never take my car there because every time I take it they’ll keep it for close to a month and they always told me that they only have tow technician works there. This dealer is horrible. Take your car somewhere else. Trust me , or you will be disappointed
More
by KINGSTOWINGSVC
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
The technician who work on my truck is the most horrible technician I ever met in my life. He said he drove my car for over an hour and couldn’t find anything wrong and half hour after I left my car was still smoking after 12 days sitting in the service l
Jun 04, 2024 -
Mark Christopher Auto Center responded
Thank you for sharing your feedback regarding your experience at Mark Christopher Auto Center. Your concerns have been noted, and I encourage you to reach out to me directly so we can work towards a resolution and ensure your satisfaction. Thank you for bringing this to my attention.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Great customer service and knowledgeable advisor.
They took care of issues in timely manner. Happy overall
They took care of issues in timely manner. Happy overall
More
by AMREAGLE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chelsea
Jun 04, 2024 -
Mark Christopher Auto Center responded
Thank you for the positive review! We are pleased to hear that you had a great experience at Mark Christopher Auto Center. We are glad that our team provided you with excellent customer service and efficiently addressed any concerns you had. We look forward to serving you again in the future.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Thank you for the Service in our new Cadillac, Your
service department always kept us updated
service department always kept us updated
More
by rick.smith53
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2024 -
Mark Christopher Auto Center responded
Thank you for the positive feedback, Rick! I'm thrilled to hear that you had a great experience at Mark Christopher Auto Center with your new Cadillac. Our service department takes pride in keeping our customers informed and satisfied. I look forward to seeing you again in the future!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
The service is went smooth and efficient, the staff is
friendly, the waiting room is clean and neat, the restroom is clean as well. The price for the services is affordable. Overall everything’s good
friendly, the waiting room is clean and neat, the restroom is clean as well. The price for the services is affordable. Overall everything’s good
More
by MACHDANELLA101
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2024 -
Mark Christopher Auto Center responded
Thank you for sharing your positive experience at Mark Christopher Auto Center, I appreciate your feedback! I'm glad to hear that you found our service efficient, staff friendly, facilities clean, and prices affordable. I look forward to serving you again in the future.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Leslie provided the upmost professional service expected
the service to my truck was on time I’m very pleased
the service to my truck was on time I’m very pleased
More
by gbishop
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2024 -
Mark Christopher Auto Center responded
Thank you for your kind words and 5-star review! I am thrilled to hear that you had a pleasant experience at Mark Christopher Auto Center. Your satisfaction is my priority, and I am grateful for your feedback. I look forward to serving you again in the future.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
The cover I had installed was damaged.
Was told to wait 48 hours before using it, I did and at that time I found out it was broken too. Hopefully I don’t have any issues getting this resol
Was told to wait 48 hours before using it, I did and at that time I found out it was broken too. Hopefully I don’t have any issues getting this resolved.
More
by vinescorey91
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2024 -
Mark Christopher Auto Center responded
Thank you for sharing your experience with us, Corey. I am disappointed to hear about the issue you encountered with the cover installation. Rest assured, we take your feedback seriously and would like to resolve this matter promptly. Please reach out to me directly so I can work together towards a positive resolution. I appreciate your understanding.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Mark Christopher location is very close to my house.
Also the customer service is very nice, friendly and knowledgeable.
Also the customer service is very nice, friendly and knowledgeable.
More
by dlchildress23
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2024 -
Mark Christopher Auto Center responded
Thank you for your kind words about Mark Auto Center, I truly appreciate your support! I am delighted to hear that our customer service team provided you with a positive experience. I look forward to serving you again in the future.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932