"Excellent Customer Service"
Jeff and Mona are excellent at taking care of any situation that my arise with my car. Whether it is routine maintenance or an issue that needs some attention. I really appreciate their expertise and excellent customer service.
Very informative , did not pressure me into buying a vehicle
Seemed to know a lot about Ford Escapes
Called after purchase to make sure all was good
"Great experience from entire team at Klaben!"
Leased a car and then purchased it in a smooth professional manner with good pricing. Jeff Tetreault was great and Rick Klaben even took the time to say hi!
"A very good experience "
Always a good experience dealing with “JT” at Kalden Ford. He always has the time to help and explain our paperwork and the features of the car.
Klaben Ford is a wonderful supporter of Ford retirees.
Bill & Mary Jo Mcconnell
"Great service "
I always have a pleasant experience when i come here. They are always quick and able to fit me in! Would definitely recommend visiting for all your servicing needs.
Excellent customer service. It is always a pleasure to work with Klaben and it associates. They alway make car buying and service a pleasant experience.
"Amazing place, amazing people!!! Everyone needs a award!!"
I drive 1 hr just to come here to get service done to my car, I had really bad experiences other place by where I live, so I needed to find a place to go to, so I looked at my car fax on where my car was serviced at befor i owned it. So i call figured why not mind well call, and I had the pleasure to talk to one of the best service advisor i have ever delt with in my life. Customer service is everything. Sometimes now a days it's hard to find trusting customer service people that actually care, I work at homedepo and I try to treat people with honestly and fairness, but I felt like I was in great hands as if it was me doing it with Carli Ramage, I swear this woman needs a raise or a award, best experience I ever had, and also the staff that took part in helping with my car deserves a award to. I'll never go anywhere else from now on after this experience, I'll drive a hr to klaben ford in kent for anything on my car just because of Carli!!!! Matter or fact my car is there again right now, and I'm not even worried cause I know I'm in the best dealership/service shop I have ever been to.
"It's a "
Having a wonderful relationship with our salesman JT have leased other vehicles through him. It is a very professional and dealership of its word. Would not go anywhere else.
"Great Experience "
- Andrea Turner
Thank you Rich, Doug, Jeff, Roscoe, and Christine for a great experience! I left today with a New 2018 Edge and love it! The staff is friendly, knowledgeable, and professional.
"Nice Experience "
I am not a fan of car dealers but this experience I had on purchasing my certified truck at Klaben Ford in Kent, was extremely satisfying experience and my sales associate JT was and absolute pleasure to deal with and also dealing with Kristine Klaben was also very enjoyable and absolutely no pressure what so ever.
will definitely go back when another vehicle is needed.