Jeffrey Bryant

Klaben Chrysler Jeep Dodge Ram responded

Bill, Thank you for taking the time to provide such detailed feedback regarding your recent experiences with our facility. First and foremost, I want to sincerely apologize for the frustration, inconvenience, and loss of confidence caused throughout the multiple visits involving your truck. We understand how disruptive it is to be without your vehicle for an extended period, especially when expectations are not fully met. You are absolutely correct to expect that critical safety items, including suspension concerns and tire pressures, are identified and addressed during inspections. Missing a front suspension issue during your initial visit, along with the previous tire pressure oversight, is unacceptable and does not reflect the level of attention to detail we strive to provide. Your comments regarding inconsistent safety checks are taken very seriously, and we will be reviewing these concerns with our service and inspection teams to reinforce accountability and thoroughness. We also understand your frustration surrounding the extended repair timeline and the complications involving the front strut warranty and backordered parts. While we are glad our team was able to assist with labor, alignment, and your oil and filter service at no charge, we recognize that those efforts do not excuse the additional oversights that occurred. Specifically, failing to adjust the front struts as requested, not resetting the EVIC service reminder, leaving the old oil change sticker in place, and not properly removing the service materials from your vehicle all contributed to an experience that felt incomplete and careless. Those details matter, and we apologize for not delivering the level of follow-through you deserved. I'll end by apologizing once again for our failure and look forward to making contact with you to address and try to resolve the outstanding concerns with your visit. Thanks Jeff Bryant 330-673-3139 ext 409

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your honest feedback with us. We share this with our entire team and reflect on what we are doing well and/or areas needing improvement. We let you down on a couple levels, no excuses. I enjoyed meeting you over the phone and appreciate the additional insight you provided as well as the opportunity to make right a situation we are responsible for creating. It gave us a path to follow for improvement on these fronts and will help prevent it from affecting other customers in the same manner. Thank for again for your feedback and as discussed, we remain at your service. Jeff Bryant 330-673-3139 ext 409