Jeffrey Hurst | Page 2

Our salesperson, Jeffrey Hurst, was genuinely one of the most personable and disarming salespeople I have encountered in decades of buying cars, and I mean that as both a compliment and a caution. My wife a most personable and disarming salespeople I have encountered in decades of buying cars, and I mean that as both a compliment and a caution. My wife and I came to Subaru Superstore of Surprise on April 30th to purchase a new Crosstrek as an anniversary gift — our 32nd — and to trade in our 2024 Ascent, which we had also purchased at this dealership just five months prior. We left feeling good about the experience. Within days, however, a careful review of the contract revealed a series of significant discrepancies between what was verbally agreed upon during negotiations and what appeared in the final paperwork — including a trade-in value $2,500 below the agreed figure, charges for optional products we were never informed of or asked to authorize, and a warranty transition that was not handled as represented to us. I have been in direct communication with Sales Manager Jerry Wood, who has been responsive and professional, and I genuinely hope this is resolved fairly. But I would be doing a disservice to Subaru of America — and to other customers — if I described this experience as fully satisfactory when it was not. We are both 100% disabled combat veterans who trusted this dealership based on a prior positive purchase, and that trust was not fully honored. I hope Subaru of America will take note of this transaction and follow up accordingly. More

by jaime.gonzalez13 Verified Customer Verified Customer

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Our Subaru was totaled in an accident. Over the years, we have been impressed with the service department. We started and stopped shopping for a new Subaru after visiting this dealership. Over the years, we have been impressed with the service department. We started and stopped shopping for a new Subaru after visiting this dealership. Our experience from driving different models, to questions, to financing was painless and seamless. Everyone was knowledgeable and patient. Happy staying with our Subaru family. More

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Jeffrey answered my online inquiry quickly and efficiently. He answered my initial questions. He sent me a quote. We set up meeting time. He was very professional and knowledgeable. He gave me tim efficiently. He answered my initial questions. He sent me a quote. We set up meeting time. He was very professional and knowledgeable. He gave me time to think and ask questions. He was patient and informative. I really trusted his perspectives and insight on my driving needs. The store was inviting and the rest of purchase team accommodating. More

by j.laney Verified Customer Verified Customer

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Just bought my second car from them and I love it. They are very friendly and knowledgeable and do whatever it takes to get the job done! Very fair and great experience overall They are very friendly and knowledgeable and do whatever it takes to get the job done! Very fair and great experience overall More

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Jeff was exceptional. He was friendly and knowledgeable. Someone I could trust. I have recommended friends to ask for him! He was friendly and knowledgeable. Someone I could trust. I have recommended friends to ask for him! More

by monicawhaley15 Verified Customer Verified Customer

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Very clear information. Understood my needs and preferences quickly. Clear pricing information. Allowed time to thoroughly test the cars. Understood my needs and preferences quickly. Clear pricing information. Allowed time to thoroughly test the cars. More

by jdrwa Verified Customer Verified Customer

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Collyn and Jeff helped me greatly! Helped me to find the perfect match and deal Helped me to find the perfect match and deal More

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My wife and I had a great experience. Jeff made sure that all of our questions were answered and provided a detailed explanation of all of the features on the car, provided us an appraisa Jeff made sure that all of our questions were answered and provided a detailed explanation of all of the features on the car, provided us an appraisal of our trade-in in a timely manner, and upon purchase, made sure that we were familiar with all of the features before we left the dealership. Overall, I have to say that was one of the best car buying experiences I’ve ever had, and I bought a lot of cars! I highly recommend this dealership if you’re in the market for a car More

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Great experience and very happy with our Outback, Jeff was very informative, and made us feel right at home. was very informative, and made us feel right at home. More

by cashcowboy1 Verified Customer Verified Customer

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We were shown the vehicle we were looking for at a competitive price.. The sales representative was knowledgeable of the vehicle & did not pressure us. competitive price.. The sales representative was knowledgeable of the vehicle & did not pressure us. More

by mdoughood Verified Customer Verified Customer

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