Jemar DuBose | Page 21

First Class experience purchasing my new 2019 X5! Very informative sales process and very much appreciated the information provided about the new X5 Model allowing me to purchase the new 2019 Model w Very informative sales process and very much appreciated the information provided about the new X5 Model allowing me to purchase the new 2019 Model which I am very excited with! More

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Weak Customer Service I was attracted to a certified used car advertised in the auto trader. There was a discrepancy of $1,000 between the sticker and the advertised price. I was attracted to a certified used car advertised in the auto trader. There was a discrepancy of $1,000 between the sticker and the advertised price. My salesman, John Beam was courteous, but he said that BMW has nothing to do with what autotrader prints or advertises. The car was less of a value than I had expected but I went through with the purchase anyway. It was my hope to get the dealership to take the money I overpaid and make a donation to Children’s Hospital in that amount. Up until I signed the paperwork that seemed like a discussion they were willing to have. Radio silence on that front since. As another reviewer pointed out Jamari DeBose comes off as arrogant in a way, disinterested and aloof in other ways. He could smile, but maybe he hates his position. God help you if you have to speak with Brooke in service. She is immature, ill mannered, curt, and lacking in most skills an employer would desire in front line customer service. Service is expensive and slow. More

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“Good and Not So Good” I bought a 2015 X1 form this dealership. The salesperson John was very good. He was courteous, respectful, and very honest. However, I cannot same the I bought a 2015 X1 form this dealership. The salesperson John was very good. He was courteous, respectful, and very honest. However, I cannot same the same thing about the business manger. This guy spent a long time trying to sell me all this extra service contracts. He was somewhat arrogant and acted and talked as if I was lucky to be there buying a car from him. He tried to discourage me from ever taking the car anywhere other than their service department. He acted as if I was some idiot who had never driven a “Luxury Car” before. ( I worked for years as an automotive engineer and have owned Lexus and Audi’s in the past ). He talked about the great service that they have in picking up the car for service from customer’s home and bringing it back but never once did anyone even offer to help me get the car to my home. I am somewhat disappointed. More

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Grateful From the moment you step inside the dealership's showroom you'll feel welcomed. A sales associate came over immediately to answer questions, but not From the moment you step inside the dealership's showroom you'll feel welcomed. A sales associate came over immediately to answer questions, but not push for a sale. Follow-up emails and phone calls were mindfully sent by them as a thanks for stopping in and an offer to help out on my personal timing. When I made the decision to move forward, my sales associate, Brian DiPaolo, worked hard to answer specific questions immediately and researched others right on the spot. He went out of his way to make sure I felt comfortable with the design of the car since one didn't exist in the showroom. He helped to take much of the anxiety out of a large purchase. Equally, the Sales Manager, Ric Koresky, took time to introduce himself and offer his assistance as needed. It was a nice touch to feel welcomed from all areas of the dealership. His generosity at the close of the sale was greatly appreciated. Having an end touch point with the Sales Manager completed their professional service as he went out of his way to let me know he appreciated me choosing to purchase a car from their dealership. Picking up the car was an exciting experience with lots of nice touches. Jemar DuBose patiently and thoroughly went through the finances of purchase and took his time explaining additional service warranty options never pushing one way or the other for an additional sale. There's lots of paperwork to manage, but Jemar had a way of keeping things orderly and clear to understand. By the time you meet with Matt Garman to go over the specifics of driving this amazing car, you do feel a bit worn out, but the touch point is important to go over a few basics. Matt realizes there's a lot to learn about this highly technical car and does a nice job of going over just what's necessary to safely drive home. He reassures you that he's just a phone call away and strongly suggests going back to the dealer another day for a designated tutorial. This dealership has the right mix of enthusiasm, attention to detail, and professionalism which makes one have "NO buyer's remorse" when purchasing a high end vehicle from them. More

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X3 review Superior service and communication during sales process . Transferred from lease to own in one easy step. Staff is consistently prepared and experien Superior service and communication during sales process . Transferred from lease to own in one easy step. Staff is consistently prepared and experienced. Finance team was great. I love this dealership. More

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Our experience Excellent service for our purchase. Brian DiPaolo and Susan Ward were very professional. Our experience at your dealer was first rate. Will recommen Excellent service for our purchase. Brian DiPaolo and Susan Ward were very professional. Our experience at your dealer was first rate. Will recommend you to our friends. More

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Great experience Negotiating and interacting with Paul was easy and transparent, he was very helpful before and after the sale, and I would definitely recommend to any Negotiating and interacting with Paul was easy and transparent, he was very helpful before and after the sale, and I would definitely recommend to anyone searching for a BMW to connect with Paul and see if he can help you. More

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Professional and Customer Centic Katelyn, Ric,Paul, Susan and Jemar The entire teams responsiveness, attention to detail and customer centric attitude was the deciding factor that ma Katelyn, Ric,Paul, Susan and Jemar The entire teams responsiveness, attention to detail and customer centric attitude was the deciding factor that made the process seamless Thank you! More

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Professional team and simple process from start to finish!! Julian, Jemar, Mark and Susan were great to deal. The team was friendly and professional and I'd recommend the dealership to family and friends!! Julian, Jemar, Mark and Susan were great to deal. The team was friendly and professional and I'd recommend the dealership to family and friends!! More

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Great team. Very knowledgeable and caring. Paul was very helpful. He was always one step ahead of my thoughts and questions. Great team of people to work with. I would highly recommend The BMW Paul was very helpful. He was always one step ahead of my thoughts and questions. Great team of people to work with. I would highly recommend The BMW store More

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