Jen Elizondo

My experience was great! I typically dread going into dealerships because there are a lot of deceptive practices. But the sales rep was so nice! Very pleasant, welcoming and I typically dread going into dealerships because there are a lot of deceptive practices. But the sales rep was so nice! Very pleasant, welcoming and transparent - not pushy, and very knowledgeable about the vehicles and their benefits. The guy in finance was also amazing. Quick and easy purchase. More

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Jake was very professional and helpful and answered all of my questions. Also very polite and courteous. of my questions. Also very polite and courteous. More

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It's a shame, but I had to remove my initial review which was positive, to negative. My car was in a minor accident the day after I purchased it (from Toyota of Naperville). UGH. I was hit by a car that ha was positive, to negative. My car was in a minor accident the day after I purchased it (from Toyota of Naperville). UGH. I was hit by a car that had hit another car and slid into my front bumper. Damage was fixed, etc. My Corolla is a fantastic car, BUT something is wrong with the AC. I was honest and told Toyota of Naperville about the accident, when I brought the car in due to the AC issue. Let me point out the elephant in the room. The car was under FULL warranty (it's a 2025) and I bought an extended warranty, too. Warranties are NOT voided due to an accident. They're voided for other issues, but NOT an accident, especially like the bumper damage to the car. Because if that was the case, then what's the point of a warranty? If this is the case, then Toyota doesn't stand up for its product. The dealership looked at the car, found the AC didn't have any gas, charged it, and said it was fixed. They didn't check anything else with the car AC. There is more to this issue and I'll post it moving forward. I'll provide an email if anyone wants to know the entire issue. More

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