Jen Falcon
Jen Falcon at Toyota Direct

Jen Falcon

Marketing Director

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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3 Reviews
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3 Reviews

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3 Reviews of Jen Falcon

November 13, 2026

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Employee Rating

This dealership has the worst service department ever. I would never go back; I’d rather travel 40 minutes from my home than return to this Toyota dealership, even though it’s only 8 minutes away. They ne More

by Vladimir
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Workmanship
Service Time
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Recommend Dealer
No

October 04, 2026

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Employee Rating

Brought my Highlander in and wanted my trunk looked at because it’s makes an awful noise and gets stuck. Now my Highlander is making new deep noise with my AC and the trunk never got fixed. I tried callin More

by christinvargo29
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 08, 2026

Toyota Direct responded

I'm sorry to hear about the issues with your vehicle and the lack of response from my team. We definitely want to get these problems resolved, so please reach out to me directly. Thank you, Jemarc Marayag - Service Drive Manager - 614-476-1979

March 31, 2026

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Employee Rating

They are very cooperative and honest people. Khalid Salh is a good guy and a professional salesman. More

by Abdallah Abdallah
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Recommend Dealer
Yes

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