Jennifer Bowen | Page 157

New car purchase My family has been a loyal Klaben service customer for years on vehicles we purchased from other dealerships in the area, new and used (Mike and Kim a My family has been a loyal Klaben service customer for years on vehicles we purchased from other dealerships in the area, new and used (Mike and Kim are exceptional!). So we decided to shop Klaben at the beginning of my wife's new car purchase process this time around. Before going on, I have to qualify my comments by saying that product has to be excellent before the dealership can show their stuff, and Lincoln has made it possible to steer away from the BMWs and Lexuses, which we've also owned. There was never any pressure to buy, just courteous follow-up making us not feel forgotten when we weren't ready. The process took us a couple of months to research, do initial reviews of finalists (BMW, Lexus, as well as another Lincoln dealer), and do our own little cost-benefit analysis before we finally settled on the make/model we desired, a 2017 Lincoln MKX Reserve. It was clear to my wife and me that the sales group works as a team. Between our visits together and her trips alone, we probably visited Klaben five times! More than one associate participated in the process of hosting us, scheduling test drives, presenting and explaining options, and then putting a comprehensive deal together including a very solid trade-in offer, and getting us through an efficient financing and orientation process (the latter happening same-day we decided to pull the trigger). More than just the four listed below were also involved behind the scenes - kudos! I believe the difference between Klaben and other dealerships is the culture. Every associate I met seemed loyal, hard-working, and truly customer-centric. It's evident they invest heavily in training. That came through in product knowledge (pre- and post-sale) and efficiency (contracts & financing were handled very quickly). I suspect there is very little turnover in the sales, finance and management group - I know that to be the case with the service group. Klaben employees seem to feel trusted and empowered and extend that to the customer experience. There's no doubt the new car purchasing process can seem daunting. I never once felt anyone at Klaben was trying to get advantage over us during the process. As I result, 2 days later we purchased a cream puff used car for me from Klaben! Win-win-win!!! :) More

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Very satisfied The folks at Klaben were a joy to work with. They were honest and gave stand up service. There was an issue with my first purchase and they made thing The folks at Klaben were a joy to work with. They were honest and gave stand up service. There was an issue with my first purchase and they made things right. It was appreciated greatly. More

by nrusso1404 Verified Customer Verified Customer

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Buying Experience My experience using Klaben is second to none! Gene Kallmayer and the rest of the staff do whatever it takes to make the process an easy one and no str My experience using Klaben is second to none! Gene Kallmayer and the rest of the staff do whatever it takes to make the process an easy one and no stress. If you are looking for a an honest dealership, Klaben is the one. Their service department is always helpful as well. More

by ERIC_HARTLINE Verified Customer Verified Customer

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Amazing service The staff was amazing. Bob Paytas was exceptionally helpful and very up front. I highly recommend visiting Klaben when in the market for a vehicle. The staff was amazing. Bob Paytas was exceptionally helpful and very up front. I highly recommend visiting Klaben when in the market for a vehicle. More

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5 stars from start to finish Ask for Ty Davis. I was told to work with him and I'm glad I was given that advice. Ty is friendly, knowledgeable, professional, affable, and best of Ask for Ty Davis. I was told to work with him and I'm glad I was given that advice. Ty is friendly, knowledgeable, professional, affable, and best of all - you can trust him. I have leased from three other dealerships in the past and I can honestly say that every other experience pales in comparison to what I experienced at Klaben Ford with Ty Davis. I will go out of my way to work with Klaben and Ty in the future. You can expect him to know all about every vehicle you're interested in, he will go out of is way to make sure you're well informed of every detail of the buying/leasing process, and best of all he is fast and efficient with completion of the deal - you won't sit there for hours waiting to sign the papers. Also, his attention to detail is remarkable. I couldn't give a stronger recommendation for someone to work with. More

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Friendly and helpful Everyone was friendly and helped me to get the car that was right for me. The service center is always professional and I will be returning for sales Everyone was friendly and helped me to get the car that was right for me. The service center is always professional and I will be returning for sales and service for many years. More

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Another excellent buying experience. As usual, the team at Klaben Ford accommodated all my requirements. I've been purchasing vehicles for many years from them. I've always been satisfied As usual, the team at Klaben Ford accommodated all my requirements. I've been purchasing vehicles for many years from them. I've always been satisfied with the attention to my needs and wants. More

by luckyshot41 Verified Customer Verified Customer

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Easy to deal with Talk to Jeff on the phone told him what used vehicles I wanted to see and did my credit app over the phone. Walked in the showroom saw a new vehicle Talk to Jeff on the phone told him what used vehicles I wanted to see and did my credit app over the phone. Walked in the showroom saw a new vehicle at close to the same price as the used and purchased it immediately. The whole process was less then 3 hours from the time I arrived until I left with my vehicle. More

by durkeetammy Verified Customer Verified Customer

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2017 Ford Fuasion What a wonderful group of people to deal with, very friendly and they go above and beyond to get you the very best deal. Beautiful car !!!!! I am a r What a wonderful group of people to deal with, very friendly and they go above and beyond to get you the very best deal. Beautiful car !!!!! I am a repeat customer and will continue to go there for future purchases. More

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Fun :) A pleasant environment and a fabulous, courteous, non-pressure staff. I am pleased with my lease and trade in value I received. I would recommend b A pleasant environment and a fabulous, courteous, non-pressure staff. I am pleased with my lease and trade in value I received. I would recommend buying your next vehicle here!! Thanks so much!! :) More

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