Jeremy Rodock | Page 6

Jeremy really went above and beyond! It was reassuring to have someone who’s not only knowledgeable but also took the time to listen to my concerns and kept me in the loop when repairs w It was reassuring to have someone who’s not only knowledgeable but also took the time to listen to my concerns and kept me in the loop when repairs weren't going as planned. He even helped when I was looking at a new (to me) car and referred me to a salesman at Drive Direct, who also provided excellent service. More

by shaw.alyssa5 Verified Customer Verified Customer

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Ryan GM called me to check in if I am having trouble with my car. I told my concerns and he kindly offered considerable options to trade-in my car I bought from Drive Direct months ago. He cared his customer my car. I told my concerns and he kindly offered considerable options to trade-in my car I bought from Drive Direct months ago. He cared his customer’s satisfaction and have us left the place happier than ever. Thank you for showing value to your customer and be honest! More

by tzirareyhan Verified Customer Verified Customer

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Fantastic employees, always a great experience will recommend to everyone I know.easy to set an appointment and car is always done on time.thaks Toyota Direct recommend to everyone I know.easy to set an appointment and car is always done on time.thaks Toyota Direct More

by mikristof Verified Customer Verified Customer

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Outstanding customer service. Friendly and high quality work. Reasonable prices. Always transparent about the work needed. Friendly and high quality work. Reasonable prices. Always transparent about the work needed. More

by mhwander68 Verified Customer Verified Customer

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I took vehicle in for oil change. Needed alignment a bolt broke they had to order no communication on when it arrived I did all the calling. After got vehicle home it was leaking oil Needed alignment a bolt broke they had to order no communication on when it arrived I did all the calling. After got vehicle home it was leaking oil (wasn’t and never have before) turned out to be oil cooler. I truly believe the tech who did oil change damaged it but did not take responsibility and how did you not know it was leaking before I left with vehicle the first time. Had to take back in and part needed ordered and again I did all the communication on asking if part came in and when vehicle would be done. I have purchased all my vehicles from Toyota Direct because I love Perry Singh. Service center not so much. More

by OHIO.STEPHANIE Verified Customer Verified Customer

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Great service staff and technicians. Always very honest and able to explain everything. Only place I go for my service on my Toyotas. Always very honest and able to explain everything. Only place I go for my service on my Toyotas. More

by mrenda1 Verified Customer Verified Customer

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Good service, upfront and honest, prompt and professional, your car is in good hands with the service team professional, your car is in good hands with the service team More

by todd.abens Verified Customer Verified Customer

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Poor staff and client experience. My car radio got damaged by them when I went there to do oil change. The dealership was telling they couldn’t fix the problem and that I should call My car radio got damaged by them when I went there to do oil change. The dealership was telling they couldn’t fix the problem and that I should call Toyota and let them know what is going on. I called Toyota myself and explained to them. Toyota told me they’ll contact the dealership and get back to me within 24 hours. I’m yet to hear back from them. Even with rental car the dealership was not willing to pay for it till my car is fixed. They were telling me I have to make a deposit of $35 which I had to seriously decline to do that, before they decided to pay for the rental. They only paid for 2 days and I’m hoping my car will be fixed by the end of the 2 days period. I’m not taking my vehicle there anymore for servicing and won’t recommend anyone to go there to service their vehicle. A friend of mine also said she had some issues with them in the past. More

by wazup2131 Verified Customer Verified Customer

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Had my car for 2 months took it in for 1 thing and they fixed everything else but not the problem then tell me my car is finished because the warranty expired so now I’m riding around with a card making th fixed everything else but not the problem then tell me my car is finished because the warranty expired so now I’m riding around with a card making the same sound. It was making before I dropped it off. I will not take my car back Jeremy, he’s rude More

by jamesbitting19 Verified Customer Verified Customer

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The experience was good, even the problem did not solve but the explain to me what can be done but the explain to me what can be done More

by kdorestant Verified Customer Verified Customer

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