Jeremy Rodock | Page 7

This issue has been brought up with many people with your service office but no one has reached out!!! service office but no one has reached out!!! More

by Rcrum003 Verified Customer Verified Customer

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Jeremy did a great job making sure I understood what was going on with my car. going on with my car. More

by niki5 Verified Customer Verified Customer

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I com to Toyota for every think in my car because of poul soyer his the manger in your dealer, the second best is gerome...? soyer his the manger in your dealer, the second best is gerome...? More

by rnajjar2012 Verified Customer Verified Customer

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The service technician did not tighten the oil drain plug and, as a result, engine oil leaked out. This created oil stains in our garage, a mess under our 2023 Camry, and caused my wife and I to lose several and, as a result, engine oil leaked out. This created oil stains in our garage, a mess under our 2023 Camry, and caused my wife and I to lose several hours of work dealing with this vital and inexcusable mistake. We are extremely concerned with having been driving our vehicle with it leaking oil. We had the problem resolved at the Valvoline Oil service at Polaris. Then I went back to Toyota Direct dealership on Wednesday, November 20th, to report this potentially catastrophic error and their service manager, (Justin or Jeremy or the likes because he didn't introduce himself), only to receive excuses and an impatient and frustrated attitude towards me and my concerns. His behavior was inappropriate, unappreciated, and solved nothing. We are angry about how I was treated and also concerned for what else the tech may have possibly missed during the service visit or the damage the leaking oil may have caused. They would NEVER make these errors on their personal vehicles and wouldn't put up with being treated like I was during my reporting visit. Never again. F David Tyler. More

by kidbuck Verified Customer Verified Customer

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terrible service, couldn’t find the problem to fix my car and never called back and never called back More

by kyradudding Verified Customer Verified Customer

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I like the they do their job in the same time they respect the customer . respect the customer . More

by mohamedhussein Verified Customer Verified Customer

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Justin was wonderful and even took me on a test drive to help me solve my blinker problem. His boss, Jeremy, used to be my person there and Justin is a great replacement. help me solve my blinker problem. His boss, Jeremy, used to be my person there and Justin is a great replacement. More

by ssaungst Verified Customer Verified Customer

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I bought my vehicle at Drive Direct and regret it. I wish I would have went to Toyota direct from the start. The customer service is amazing they made me feel like they cared about me as a person and I wish I would have went to Toyota direct from the start. The customer service is amazing they made me feel like they cared about me as a person and not just for the money. I will be bringing my car here for service moving forward! I can’t thank the service team enough for their help and understanding! More

by Shawn C. Verified Customer Verified Customer

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Best service experience I’ve ever had at a dealership I definitely will recommend my friends and family to come and service their vehicles at this facility definitely will recommend my friends and family to come and service their vehicles at this facility More

by dariush nabavi Verified Customer Verified Customer

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Never disappoints to provide top notch service to keep vehicles running at their best and corrects only what needs done vehicles running at their best and corrects only what needs done More

by 84vf700 Verified Customer Verified Customer

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