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Jerry Hood
Jerry Hood | Page 8
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
491 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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491 Reviews of Jerry Hood
March 29, 2024
Never got back to me about a Warranty part they had to order for a repair on 02/28/24. It’s been 2 months and I still haven’t heard from anyone from the Service Dept. Do not trust this Service Dept.! Stay order for a repair on 02/28/24. It’s been 2 months and I still haven’t heard from anyone from the Service Dept. Do not trust this Service Dept.! Stay far away! Smoke and Mirrors from the Service Director Jerry about another Warranty issue I had my truck in for on 2/28/24. More
by Ldub
Other Employees Tagged: Anthony Wojciechowski
March 27, 2024
This is at least our 10th purchase from Lonnie Catanese . He and Joe Baez always make it a smooth and easy process. Go see Lonnie, you won’t be disappointed He and Joe Baez always make it a smooth and easy process. Go see Lonnie, you won’t be disappointed More
by lou
Other Employees Tagged: Lonnie Catanese , Joe Baez
March 23, 2024
Called yesterday wanted oil change service spoke to John B set appt for 10am car is perfect happy with all services performed B set appt for 10am car is perfect happy with all services performed More
by TomyJon
Other Employees Tagged: Mike Waddle, John Burzawa
March 23, 2024
I trust Elliott with all my car needs. This is the 7th car I have bought from him. This is the 7th car I have bought from him. More
by blnobleza
Other Employees Tagged: Elliott Reichel , Teddy Dziedzic, Israel Gonzalez, Dan Szwec
March 22, 2024
Arlington Heights Ford has been my go to dealer for maintenance and repairs. Jerry is one awesome manager and along with his service advisors and mechanics my raptor has been taken care of. Jerry and V maintenance and repairs. Jerry is one awesome manager and along with his service advisors and mechanics my raptor has been taken care of. Jerry and Victor took care of my brake problem and I am back on the road. Thank you, BOB More
by schmooe106
Other Employees Tagged: Victor Villanueva
March 21, 2024
Always get excellent service AH Ford. We own 3 Ford vehicles and the AH Ford service department is a big factor why. We own 3 Ford vehicles and the AH Ford service department is a big factor why. More
by MTRAGE
Other Employees Tagged: Mike Waddle
March 21, 2024
Purchased both ford vehicle's at other dealers because of small covid inventories. Recently tried your Arlington heights location because it's close to were we live.come to find that your staff Jerry Hood a small covid inventories. Recently tried your Arlington heights location because it's close to were we live.come to find that your staff Jerry Hood and Mike Waddle are a pleasure to do business.I will be coming back for all our servicing needs. Previous purchased Honda brand and switched to all fords in 2019. very happy. Jerry Hood, has a very winning attitude toward his customers ,very good to see in day and age. glad we landed here. More
by northbluff2020
Other Employees Tagged: Mike Waddle
February 28, 2024
Jerry and Justin were very good and also great problem. Solver took care of all our needs with no cost out of my pocket. They took the extra step to make sure we were happy. Solver took care of all our needs with no cost out of my pocket. They took the extra step to make sure we were happy. More
by Melissa-john13melissa
Other Employees Tagged: Justin Barrett
February 27, 2024
Was taken care of by by Lonnie Catanese he ordered exactly the van I wanted and made the process easy and fast exactly the van I wanted and made the process easy and fast More
by tjkraak
Other Employees Tagged: Lonnie Catanese , Joe Anzelone, Joe Baez, Brian Powell
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