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Jerry Hood
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Jerry Hood | Page 8
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
425 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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425 Reviews of Jerry Hood
February 16, 2023
I came in to purchase my lease vehicle and worked with Lonnie Catanese, Sales, and Joe Baez, F&I Manager. Both were friendly, professional and thorough in their explanations of the process and paperwork b Lonnie Catanese, Sales, and Joe Baez, F&I Manager. Both were friendly, professional and thorough in their explanations of the process and paperwork being signed. Highly recommend Arlington Heights Ford. More
by sdmirabelli64
Other Employees Tagged: John Guido, Jr., Cassie Smith, Lonnie Catanese, Joe Baez
Helpful 
February 03, 2023
Friendly. They are never pushing services on you. They just tell you what would be advisable They are never pushing services on you. They just tell you what would be advisable More
by Laura
Other Employees Tagged: Victor Villanueva, Lou Alfano , Anthony Velasco
January 26, 2023
I have been coming to Arlington Ford for a while. Mike was great taking care of what I needed serviced on my car. Always know they are looking out for me and not trying to have do service that is not Mike was great taking care of what I needed serviced on my car. Always know they are looking out for me and not trying to have do service that is not needed. He made sure I had a ride home. More
by Dmaycan24
Other Employees Tagged: Mike Waddle, Elliott Reichel
January 25, 2023
The work was done on time and they explained all that they did. They went over all of the items they checked on the car and provided me with comments about each item. Thanks. they did. They went over all of the items they checked on the car and provided me with comments about each item. Thanks. More
by rmsmike
Other Employees Tagged: Victor Villanueva
January 21, 2023
Kevin walked me through the entire process, and made me feel comfortable leaving my vehicle in his hands. feel comfortable leaving my vehicle in his hands. More
by Lucasleon1990
Other Employees Tagged: Victor Villanueva, Lou Alfano, Nicole Bayne, Kevin Juarez
January 20, 2023
Kevin and the service team are awesome to work with. All of my family's vehicles are service here because of the excellent service. Thank you. All of my family's vehicles are service here because of the excellent service. Thank you. More
by Slick Rick
Other Employees Tagged: Sam Vasco, Mike Waddle, Victor Villanueva, Lou Alfano, Anthony Wojciechowski, Nicole Bayne, Kevin Juarez , Anthony Velasco, Todd Norris - The very best mechanical engineer
January 14, 2023
I purchased a new Escape last night from Sammy at Arlington Heights Ford. He was a lot of fun to work with and made it very easy for an older woman. John Jr and Kiko were also very helpful. Jerry Arlington Heights Ford. He was a lot of fun to work with and made it very easy for an older woman. John Jr and Kiko were also very helpful. Jerry in the Service Department has always been great and even picks up my car and delivers it back to me when I need to bring my car in. Great place to buy a car! More
by Nanee
Other Employees Tagged: John Guido, Jr., Sam Vasco, Teddy Dziedzic , John Rodriguez
January 13, 2023
Thanks mike waddle for taking fast care of my Ford escape. The new office looks great, it’s clean, and they are running efficiently. And so is my ford escape escape. The new office looks great, it’s clean, and they are running efficiently. And so is my ford escape More
by LDH
Other Employees Tagged: John Guido, Jr., Mike Waddle, Joe Baez
January 12, 2023
Great Service! Give them a try and you will be greatly satisfied! Anthony and Jerry were excellent to work with! Great service, and great prices! Give them a try and you will be greatly satisfied! Anthony and Jerry were excellent to work with! Great service, and great prices! More
by frank.p.white1
Other Employees Tagged: John Guido, Jr., Cassie Smith, Mike Waddle, Jose Gutierrez, Victor Villanueva, Lou Alfano, Anthony Wojciechowski , Ben McCarty, John Rodriguez
January 04, 2023
Service techs at this dealer are very knowledgeable, polite and are down to earth. I also like that they speak Spanish, they help explain things well for my non-English Speaking family members. polite and are down to earth. I also like that they speak Spanish, they help explain things well for my non-English Speaking family members. More
by RMC456E
Other Employees Tagged: Anthony Velasco
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