Jerry Kehoe | Page 3

The seminar was a new and great expereince for me. The shuttle service was actually enjoyable and everyone at Patrick is very focused on customer service - not just the sale. shuttle service was actually enjoyable and everyone at Patrick is very focused on customer service - not just the sale. More

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Everyone has been very customer service oriented. The actual orientation program was a new to me and very worth while event. It says alot about the dealer. actual orientation program was a new to me and very worth while event. It says alot about the dealer. More

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The person I dealt with was friendly. The only thing I had done was an oil change, and a tire problem. Service as in a timely manner. had done was an oil change, and a tire problem. Service as in a timely manner. More

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Since acquiring my Regal in 2010, Patrick has serviced my car on several occasions. Each time it has been an enjoyable experience. Most recently David Sanza has been my contact and advisor and he has gone o car on several occasions. Each time it has been an enjoyable experience. Most recently David Sanza has been my contact and advisor and he has gone out of his way to insure my satisfaction. While media adverisement is undoubtedly necessary, to me, it is the treatment of the customer that really closes the deal. Based on my most recent experiences with Dave, Patrick makes it happen; I thank them and would recommend them highly. Hugh Crowley More

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Absolutely outstanding customer service and attention to detail. Would absolutely recommend Patrick sales and service to anyone. I fully intend to have Patrick GMC fill my future vehicle needs. detail. Would absolutely recommend Patrick sales and service to anyone. I fully intend to have Patrick GMC fill my future vehicle needs. More

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Patrick Buick - GMC is the best dealership service department I have ever done business with. They have a friendly staff and clean waiting room. The work is completed right the first time. When I s department I have ever done business with. They have a friendly staff and clean waiting room. The work is completed right the first time. When I shop for my new Buick LaCrosse, there will be only one place for me to buy; Patrick Buick - GMC. More

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Thanks to Dave Sanza, the Patrick Service Department covered the full cost of replacing a rather expensive exhaust system on our '08 G6 that was no longer under warranty. That would not have happened i covered the full cost of replacing a rather expensive exhaust system on our '08 G6 that was no longer under warranty. That would not have happened if I had taken the car to a muffler shop. More

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Great dealership. I leased a Jeep from them a while back (when they still leased Jeeps) and have been going to them for service ever since. I have a new Jeep and they are all certified to work on Jeeps sti (when they still leased Jeeps) and have been going to them for service ever since. I have a new Jeep and they are all certified to work on Jeeps still, so I prefer to go to them with service than to other Jeep dealers in the area. They are helpful polite and professional. The waiting area is very nice and quiet. I would highly recommend this dealership! More

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My husband and I have been very pleased with the service we have received. Almost two years ago we purchased a 2010 Lacrosse which we really like. At the same time, we have had our 2001 Olds Aurora serviced we have received. Almost two years ago we purchased a 2010 Lacrosse which we really like. At the same time, we have had our 2001 Olds Aurora serviced at Patrick. We know the Aurora is a somewhat unusual car to service, but the service department has worked hard to repair the major oil leak and faulty exhaust system. We are very pleased with the quality of service. Dave Sanza, our Service Consultant, has been great to work with. We really appreciate his attention to detail and courteousness. Also, we purchased four studded snow tires for our 2010 Lacrosse. Rick Triest was a tremendous help. He researched the size of snow tire that could be studded and still installed on the Lacrosse, for no studded snow tires are available in the 248 R19 original equipment tire on our Lacrosse. We were able to buy four new rims and installed 235 R17's on the car. Again, Rick was really great to work with. Several times I have had occasion to use Patrick's shuttle service, both to my office at RIT and then back to Patrick in the evening. Mike, the shuttle driver (I am sorry that I don't have his last name.), is most accommodating. His directions and commitments to times are accurate and adhered to. He too is very courteous and concerned that the shuttle service furthers a very positive image for Patrick. Obviously, we are very pleased with the service and the product Patrick provides. Many thanks. Bill and Barb Birkett More

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I needed a new catalytic converter for my 2006 Pontiac I needed a new catalytic converter for my 2006 Pontiac Solstice. I learned that it was covered by my GM warranty, and Patrick was literally down the I needed a new catalytic converter for my 2006 Pontiac Solstice. I learned that it was covered by my GM warranty, and Patrick was literally down the road. My experience with them was great. I dropped the car off late night, and left a note in their drop box. It was quite late, but the place was well lit, and security was present. When they called me the next day, I let them know was on my way to California for Thanksgiving. They called me in California to let me know the work had been completed, and that my car would be waiting for me when I got back to Rochester. When I picked it up, the young lady behind the counter had a smile that lit up the room brighter than the parking lot. My overall experience at Patrick was wonderful.I would highly recommend this dealership. More

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