Jerry Mancini | Page 28

Great experience!! I am an out of state buyer and drove 3 hours because the had the best car for a great deal. I only invest in CPO vehicles and the sample they were off I am an out of state buyer and drove 3 hours because the had the best car for a great deal. I only invest in CPO vehicles and the sample they were offering was near perfect so I had them hold it for me for minimal money down. The car had just arrived on the lot and had not yet be fully detailed. Even though we had already agreed on a sale BMW of Westlake still fully detailed car, refinished the wheels, touched up the front facia, and made sure the car was perfect. Now I'm picky and went through every inch of the car...it was well detailed. Jerry was very attentive and quick to respond to all inquiries. I appreciated how he help but was not pushy. Once we drove the car that was all it took...car was ours. Since we had a long way to go they were able to get us pushed to the front of the line to finish paperwork. We were through the whole process fast. But then we kept the BMW genius, Cameron, for an hour just covering the details of the car and chatting! What a great guy and great experience. We would recommend this dealership AND drive out here again for great deals and cars! Oh and one last thing, the building is beautiful and loaded with hundreds of new and CPO BMWs...they will have what you are looking for!! More

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Great experience! Jerry is great! We've purchased a few cars from Jerry. It's always a great experience. We wouldn't consider anyone else, and followed him to Westlake. We've purchased a few cars from Jerry. It's always a great experience. We wouldn't consider anyone else, and followed him to Westlake. More

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Exellent Experience with a Professional Sales Person Jerry Mancini was most helpful with the purchase of our first BMW. From the first phone call to checking whether we had any questions after our fist d Jerry Mancini was most helpful with the purchase of our first BMW. From the first phone call to checking whether we had any questions after our fist day of driving our X1, Jerry focused on providing us with a courteous and professional experience. More

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Best Dealership I have dealt with I have purchased two vehicles from BMW of Westlake, both from salesman Jerry Mancini. He and the used car manager, Fred Palmer, have treated me very w I have purchased two vehicles from BMW of Westlake, both from salesman Jerry Mancini. He and the used car manager, Fred Palmer, have treated me very well. They have been completely honest with me and have gone out of their way to be sure I was satisfied with both of my purchases. When it comes time for service, their service department is top notch. I deal with Britney Quick, who is very efficient and a pleasure to deal with. I highly recommend this dealership and intend to continue to do business with them. More

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3rd BMW I purchased from BMW of Westlake I just bought my 3rd BMW from BMW of Westlake and they are terrific. Knowledgable staff on both the sales and service side of the house. Delivery of o I just bought my 3rd BMW from BMW of Westlake and they are terrific. Knowledgable staff on both the sales and service side of the house. Delivery of our vehicle was perfect with a 60+ minute orientation that was not rushed. I would highly recommend BMW of Westlake. More

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Easiest process I've ever experienced We had looked at several cars/dealerships before deciding on BMW of Westlake. Jerry Mancini was so upfront and honest it was refreshing. Jerry went We had looked at several cars/dealerships before deciding on BMW of Westlake. Jerry Mancini was so upfront and honest it was refreshing. Jerry went above and beyond for us including waiting so patiently for us to be late for our pickup appointment. Furthermore, while we were outside waiting for our test drive, we were approached by Nez to see if we needed any assistance. We were amazed when we found out that he isn't a sales person but a porter with great initiative. Financing was even easier than any past car purchase experience. We only sat with Fred Palmer for maybe 15 minutes and it was seamless. Finally, the genius, Dirk Steffen was a hilarious pleasure. Dirk went over everything we need to know about the car with bonus humor. We believe that courtesy and excellent customer service is inherent in all of the employees at BMW of Westlake. We've never been happier with a dealership overall then we are with BMW of Westlake. More

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The reason I keep coming back. Just took delivery of my sixth leased BMW, my fifth from this dealership. Fred Palmer is always the first person I call when it is new vehicle time a Just took delivery of my sixth leased BMW, my fifth from this dealership. Fred Palmer is always the first person I call when it is new vehicle time and he has been involved with every vehicle I have leased from this dealership. Our latest purchase is my wife's daily driver. Fred and Jerry Mancini provided us with multiple test drive opportunities while helping us select the right vehicle to accommodate our needs. Once we made our choice, they ordered and delivered the new vehicle with astonishing speed. The lease return process could not have been easier and Product Genius, Dirk Steffen made sure I didn't drive off the lot without being completely comfortable with all the features of our new vehicle. Another great experience. I'd also be remiss if I didn't give a mention to Cassie Thadeus, who has provided my wife and I with "top shelf" treatment during service visits throughout our multiple BMW ownerships. More

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Great used car buying experience Jerry at BMW of Westlake was incredibly helpful and patient in my used car buying experience. My schedule was insane while I was going through this p Jerry at BMW of Westlake was incredibly helpful and patient in my used car buying experience. My schedule was insane while I was going through this process, and Jerry was extremely accommodating. Additionally, the price I got was lower than anything even remotely comparable I could find on the internet. Thanks! More

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3th BMW is still a charm! Purchased my 3rd BMW from Jerry Mancini, '13 328xi CPO. He and the dealership are consummate professionals. Made the buying experience fun and receive Purchased my 3rd BMW from Jerry Mancini, '13 328xi CPO. He and the dealership are consummate professionals. Made the buying experience fun and received a very reasonable, low tension deal. No hard sell on the tire/wheel or other extras. While I'm closer to BMW Cleveland, which has done great service on our BMWs, Jerry and Westlake are our choice for buying. He and they are a smoothly operating team. We will be back in a couple years to replace our x3! More

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Great experience of buying first car! I had looked at many cars and many dealerships, here I felt at home as soon as I talk to Jerry Mancini. He walked me through the process, was very inf I had looked at many cars and many dealerships, here I felt at home as soon as I talk to Jerry Mancini. He walked me through the process, was very informative, and went the extra miles to make sure everything went as planned. Very appreciative to all he did for me. More

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