Jerry Mancini | Page 28

Great experience! Jerry is great! We've purchased a few cars from Jerry. It's always a great experience. We wouldn't consider anyone else, and followed him to Westlake. We've purchased a few cars from Jerry. It's always a great experience. We wouldn't consider anyone else, and followed him to Westlake. More

Report | Print

Exellent Experience with a Professional Sales Person Jerry Mancini was most helpful with the purchase of our first BMW. From the first phone call to checking whether we had any questions after our fist d Jerry Mancini was most helpful with the purchase of our first BMW. From the first phone call to checking whether we had any questions after our fist day of driving our X1, Jerry focused on providing us with a courteous and professional experience. More

Report | Print

Best Dealership I have dealt with I have purchased two vehicles from BMW of Westlake, both from salesman Jerry Mancini. He and the used car manager, Fred Palmer, have treated me very w I have purchased two vehicles from BMW of Westlake, both from salesman Jerry Mancini. He and the used car manager, Fred Palmer, have treated me very well. They have been completely honest with me and have gone out of their way to be sure I was satisfied with both of my purchases. When it comes time for service, their service department is top notch. I deal with Britney Quick, who is very efficient and a pleasure to deal with. I highly recommend this dealership and intend to continue to do business with them. More

Report | Print

3rd BMW I purchased from BMW of Westlake I just bought my 3rd BMW from BMW of Westlake and they are terrific. Knowledgable staff on both the sales and service side of the house. Delivery of o I just bought my 3rd BMW from BMW of Westlake and they are terrific. Knowledgable staff on both the sales and service side of the house. Delivery of our vehicle was perfect with a 60+ minute orientation that was not rushed. I would highly recommend BMW of Westlake. More

Report | Print

Easiest process I've ever experienced We had looked at several cars/dealerships before deciding on BMW of Westlake. Jerry Mancini was so upfront and honest it was refreshing. Jerry went We had looked at several cars/dealerships before deciding on BMW of Westlake. Jerry Mancini was so upfront and honest it was refreshing. Jerry went above and beyond for us including waiting so patiently for us to be late for our pickup appointment. Furthermore, while we were outside waiting for our test drive, we were approached by Nez to see if we needed any assistance. We were amazed when we found out that he isn't a sales person but a porter with great initiative. Financing was even easier than any past car purchase experience. We only sat with Fred Palmer for maybe 15 minutes and it was seamless. Finally, the genius, Dirk Steffen was a hilarious pleasure. Dirk went over everything we need to know about the car with bonus humor. We believe that courtesy and excellent customer service is inherent in all of the employees at BMW of Westlake. We've never been happier with a dealership overall then we are with BMW of Westlake. More

Report | Print

The reason I keep coming back. Just took delivery of my sixth leased BMW, my fifth from this dealership. Fred Palmer is always the first person I call when it is new vehicle time a Just took delivery of my sixth leased BMW, my fifth from this dealership. Fred Palmer is always the first person I call when it is new vehicle time and he has been involved with every vehicle I have leased from this dealership. Our latest purchase is my wife's daily driver. Fred and Jerry Mancini provided us with multiple test drive opportunities while helping us select the right vehicle to accommodate our needs. Once we made our choice, they ordered and delivered the new vehicle with astonishing speed. The lease return process could not have been easier and Product Genius, Dirk Steffen made sure I didn't drive off the lot without being completely comfortable with all the features of our new vehicle. Another great experience. I'd also be remiss if I didn't give a mention to Cassie Thadeus, who has provided my wife and I with "top shelf" treatment during service visits throughout our multiple BMW ownerships. More

Report | Print

Great used car buying experience Jerry at BMW of Westlake was incredibly helpful and patient in my used car buying experience. My schedule was insane while I was going through this p Jerry at BMW of Westlake was incredibly helpful and patient in my used car buying experience. My schedule was insane while I was going through this process, and Jerry was extremely accommodating. Additionally, the price I got was lower than anything even remotely comparable I could find on the internet. Thanks! More

Report | Print

3th BMW is still a charm! Purchased my 3rd BMW from Jerry Mancini, '13 328xi CPO. He and the dealership are consummate professionals. Made the buying experience fun and receive Purchased my 3rd BMW from Jerry Mancini, '13 328xi CPO. He and the dealership are consummate professionals. Made the buying experience fun and received a very reasonable, low tension deal. No hard sell on the tire/wheel or other extras. While I'm closer to BMW Cleveland, which has done great service on our BMWs, Jerry and Westlake are our choice for buying. He and they are a smoothly operating team. We will be back in a couple years to replace our x3! More

Report | Print

Great experience of buying first car! I had looked at many cars and many dealerships, here I felt at home as soon as I talk to Jerry Mancini. He walked me through the process, was very inf I had looked at many cars and many dealerships, here I felt at home as soon as I talk to Jerry Mancini. He walked me through the process, was very informative, and went the extra miles to make sure everything went as planned. Very appreciative to all he did for me. More

Report | Print

Best Ever I am 65 and have purchased too many vehicles to think about. The overall experience at BMW of Westlake was hands down the best car buying experience I am 65 and have purchased too many vehicles to think about. The overall experience at BMW of Westlake was hands down the best car buying experience my wife and I have ever experienced. From his initial phone call advising of the arrival of a 2011 Z4 I might be interested in to our final handshake, Jerry Mancini did an amazing job! His no pressure approach should be duplicated by every car salesman. Fred Palmer, Sales Manager, handled the negotiations in a professional manner and I believe very satisfactory to both ourselves and the dealership. The financing department was also a very easy, low stress process. They offered a rate better than our local credit union. We were out of his office (sorry, don't remember his name, my apologies) in less than 15 minutes. The service department touched up a couple blemishes such that I cannot find them! They also ordered, received and installed a BMW wind deflector I had requested, all in a very short time. With the car beautifully detailed, they handed it back to Jerry for the hand off. Finally, John Cordell, Product Genius, did an excellent job explaining the car's various functions. Thank you to the entire team for our best ever car buying experience. More

Report | Print