Jesse Martinez

While I believe they offer good service, my last experience with them left me a bit disappointed. Jesse was very professional, however; I left the dealership without my issue being resolved the firs experience with them left me a bit disappointed. Jesse was very professional, however; I left the dealership without my issue being resolved the first time around and I feel that was due to the service team not taking the time to appropriately diagnose my Pilot. If I hadn’t already had a follow up the next week, I might’ve had bigger issues with my vehicle due to their lack of thoroughness. It also cost me more than it should’ve cost had they taken the time to try and identify the issues. It took me coming back and sitting with another service team member and personally showing them the issue was easily replicated and the team had cut corners. More

by RAFAELMORELLI Verified Customer Verified Customer

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Excellent customer service from Jesse and my car was finished sooner than promised. Appreciated that I received communication updates provided via text. Had an alert on car when driving home. Notified J finished sooner than promised. Appreciated that I received communication updates provided via text. Had an alert on car when driving home. Notified Jesse and he provided excellent instructions on what to do and it was able to be resolved without having to take my car back in. More

by SICannon Verified Customer Verified Customer

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Honda, and the service department as a whole is wonderful. They always do a fantastic job in a timely manner. They are all knowledgeable, friendly and professional. wonderful. They always do a fantastic job in a timely manner. They are all knowledgeable, friendly and professional. More

by yharris2165 Verified Customer Verified Customer

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You are always treated like a friend here at Ken Garff Honda Riverdale Service!!! I appreciate their !EXCELLENT! Customer Service at each visit (Standard Practice). Honda Riverdale Service!!! I appreciate their !EXCELLENT! Customer Service at each visit (Standard Practice). More

by JCHENEYH Verified Customer Verified Customer

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I appreciate that I never feel pressured to spend more than what I want. They inform me of other needs my car may have and work with me to make a plan on how and when to fulfill them. than what I want. They inform me of other needs my car may have and work with me to make a plan on how and when to fulfill them. More

by roxanne17steph Verified Customer Verified Customer

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Ken Garffe Honda Riverdale has the best service department. I always feel like I’m a valued customer. department. I always feel like I’m a valued customer. More

by kathy.manning Verified Customer Verified Customer

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Jesse is the best and always keeps me informed of the maintenence being done great staff at riverdale honda maintenence being done great staff at riverdale honda More

by tuz461 Verified Customer Verified Customer

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Always ready to assist, no pressure sales and great service. Will be glad to see the construction completed. service. Will be glad to see the construction completed. More

by NSABC123 Verified Customer Verified Customer

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Ken Garff Honda is a honest straight forward dealership to work with. We enjoy CRV - Hybrid and appreciate the service team keeping it up to date and on schedule. to work with. We enjoy CRV - Hybrid and appreciate the service team keeping it up to date and on schedule. More

by LYDIA31363 Verified Customer Verified Customer

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Even though the dealership is torn apart by workers, the staff makes it easy and painless to do all they can to provide help and comfort. Good job and kudos for the dealership. staff makes it easy and painless to do all they can to provide help and comfort. Good job and kudos for the dealership. More

by boosess2015 Verified Customer Verified Customer

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