I was treated disrespectfully and continually ignored,
then charged 3% for paying with a credit card without ever being told before.
then charged 3% for paying with a credit card without ever being told before.
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by briannaerwebb
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Greenway Kia West responded
Brianna, I’m very sorry to hear that you felt disrespected and were not informed about the credit card fee. Even with posted signs, we should have communicated this clearly before completing your transaction, and I apologize that we did not. Please reach out to me directly at markfoster@greenwayauto.com
so I can address your concerns personally.
— Mark Foster, Service Manager
I have always had a positive experience when a visited
Sales and/or Service Departments.
Sales and/or Service Departments.
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by SM
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2025 -
Greenway Kia West responded
thank you for sharing your feedback! We’re glad to hear you’ve consistently had positive experiences with both our Sales and Service Departments here at Greenway Kia West. We appreciate your loyalty and look forward to your next visit.
– Mark Foster, Service Manager | markfoster@greenwayauto.com
ALL OVER THE PLACE , Don’t go here try long wood
locations it’s way better
locations it’s way better
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by Dbrown
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2025 -
Greenway Kia West responded
Hi, we’re sorry to hear about your dissatisfaction with your recent experience at Greenway Kia West. We strive to provide consistent, positive service to all our customers, and your feedback is important in helping us improve. Please reach out to me directly at markfoster@greenwayauto.com so we can discuss your visit and work toward a better experience in the future.
— Mark Foster, Service Manager
I wish I could give 0 stars rating.
Went to this place because my brand new Telluride is running unbalanced. There’s a vibration coming from the rear part of the vehicle. It makes my r
Went to this place because my brand new Telluride is running unbalanced. There’s a vibration coming from the rear part of the vehicle. It makes my ride very uncomfortable, specially on the passenger side. I called to make an appointment to get it checked but wasted my time. Appointment was for 2:15PM but Walk-ins waiting on site have priority over customers with an appointment. Waited almost 4 hours and they didn’t touched the vehicle. It was until I asked why my vehicle was sitting there that they moved it inside. They also lied on my face saying that they were taking care of the vehicle. I was still able to see it on the Kia app & through the window, just sitting on the yard (not even on the shop) and 10 minutes later I get the notification on my phone that doors were open. According to them in less than 30 minutes they were able to do a test drive, pull the 4 tires and check balancing, alignment and other components for any possible issue. All this without touching the car. I can tell because the vehicle was a bit dirty and there’s not a single trace of hands or fingers on the wheels. At the end the vehicle was returned, they found no issues and the diagnose was that it’s a typical quality ride on the Telluride models. He also offered me to do a test drive with the mechanic and then came back saying it was impossible because all the mechanics went home after “working” my car. I feel disrespected. I will definitely avoid this place at all costs and I wouldn’t recommend it to anybody
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by Jose Torres
Verified Customer
Verified Customer
Aug 11, 2025 -
Greenway Kia West responded
Hi Jose, we’re sorry to hear about your recent service experience and the concerns you’ve shared regarding your Telluride. We understand how frustrating this must have been and appreciate you bringing it to our attention. Please reach out to me directly at markfoster@greenwayauto.com so we can review the details and work toward making this right.
— Mark Foster, Service Manager
I'm really happy with the service of Jesse, Mr Ron and
the technicians that taking care of my auto
the technicians that taking care of my auto
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by lcpiscinas
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2025 -
Greenway Kia West responded
Hi, thank you for your 5-star review and for recognizing Jesse, Mr. Ron, and our technician team here at Greenway Kia West in Orlando. We’re thrilled to hear you’re happy with the care your vehicle received, and we appreciate your trust in our service department. We look forward to keeping your Kia running smoothly for years to come.
— Mark Foster, Service Manager | markfoster@greenwayauto.com
Very informative and knowledgeable, understanding and
gave me alternatives for the service I needed. I will highly recommend Jesse, one of the best customer service I've had in a long time. He goes the e
gave me alternatives for the service I needed. I will highly recommend Jesse, one of the best customer service I've had in a long time. He goes the extra mile.
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by Blessed184
Verified Customer
Verified Customer
Other Employees Tagged:
Jesse Martins
Aug 12, 2025 -
Greenway Kia West responded
Thank you for your kind words and recommendation! We’re glad Jesse provided informative, knowledgeable, and understanding service, offering helpful alternatives for your needs. At the Greenway Kia West Service Center, going the extra mile is part of our commitment to every customer. We appreciate your trust and look forward to serving you again. – Mark Foster, Service Manager (markfoster@greenwayauto.com)
They did what I asked for and got the tape off my car.
Jesse is definitely an asset to your dealership. He makes you feel like he is your friend.
Jesse is definitely an asset to your dealership. He makes you feel like he is your friend.
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by rhondajeanleonard28
Verified Customer
Verified Customer
Service Price Transparency
Aug 09, 2025 -
Greenway Kia West responded
Thank you for your review! We’re glad to hear that Jesse was able to take care of your request and get the tape off your car. We agree—he’s a true asset to Greenway Kia West in Orlando, FL, and we’ll be sure to share your kind words with him. We look forward to assisting you again in the future!
— Mark Foster, Service Manager – markfoster@greenwayauto.com
they were all really helpful.
seemed very much giving family business vibes, because they treat they fellow coworkers like family as well as customers. Jesse is awesome. Will be g
seemed very much giving family business vibes, because they treat they fellow coworkers like family as well as customers. Jesse is awesome. Will be going back so he can help me figure out some more things about my car.
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by Jmhpink1999
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Foster
Aug 09, 2025 -
Greenway Kia West responded
Thank you for your review! We’re glad to hear you had such a positive experience at Greenway Kia West in Orlando, FL, and that our team made you feel like part of the family. We’ll be sure to share your kind words with Jesse. We look forward to welcoming you back so he can help you with anything else you need for your Kia.
— Mark Foster, Service Manager – markfoster@greenwayauto.com
Jessie is the best and he always gets me in&out and
always communicate well
always communicate well
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by johnadrien0
Verified Customer
Verified Customer
Service Price Transparency
Aug 09, 2025 -
Greenway Kia West responded
Thank you for your review! We’re glad to hear that Jesse consistently provides quick, efficient service and great communication. We appreciate you choosing Greenway Kia West in Orlando, FL, and we look forward to assisting you again in the future.
— Mark Foster, Service Manager – markfoster@greenwayauto.com
Jessie is an amazing person to work with, he will always
make sure you’re getting the good deals and that you understand each step being taken!
make sure you’re getting the good deals and that you understand each step being taken!
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by GRACEKIEL3403
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2025 -
Greenway Kia West responded
Thank you for your kind words! We’re glad to hear Jessie made sure you received a great deal and guided you through every step of the process. We appreciate you choosing Greenway Kia West and look forward to helping you again in the future.
– Anas Lazaar, General Sales Manager
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