Jesse Martins | Page 15

Greenway Kia West responded

Thank you for the 5-star review! 🌟 We’re glad to hear everything went well with your visit. We also appreciate your feedback on wait times and cleaning convenience — it helps us see where we can improve the experience. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Lena, I’m very sorry to hear about the experience you’ve described and the frustration it caused. This is not the level of transparency or care we want our customers to feel. I would like the opportunity to review what happened with your vehicle history and address your concerns directly. Please reach out to me so we can discuss this further. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review! 🌟 We’re so glad to hear our team made your car-buying experience effortless and worth the drive. We truly appreciate you choosing Greenway Kia West and look forward to seeing you again down the road. — Anas Lazaar, General Sales Manager 📧 anaslazaar@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review! ⭐ We’re so glad Jessie in our service department was helpful and patient in making sure your car received the care it needed. At Greenway Kia West, our Kia service team is dedicated to keeping every visit stress-free and reliable. 🚗🔧 We appreciate your trust and look forward to helping you again! — Mark Foster, Service Manager | markfoster@greenwayauto.com

Greenway Kia West responded

Gracias por compartir su experiencia. Lamento mucho que su cambio de aceite y filtro haya tomado tanto tiempo. Su tiempo es muy valioso y entiendo la frustración de esperar más de lo esperado. Me gustaría revisar lo ocurrido y encontrar la manera de mejorar. Por favor contácteme directamente en markfoster@greenwayauto.com . — Mark Foster, Service Manager | markfoster@greenwayauto.com

Greenway Kia West responded

I’m very sorry to hear about the ongoing issue with your dashboard and that we have not resolved it for you. That’s not the experience we want for our service guests, and I understand your frustration. I’d like the opportunity to personally review this with you and make it right. Please reach out to me directly at markfoster@greenwayauto.com so I can assist you further. Sincerely, Mark Foster Service Manager

Greenway Kia West responded

Hola, ¡Muchas gracias por su reseña de 5 estrellas! Nos alegra saber que siempre recibe una excelente atención aquí en Greenway Kia West en Orlando. Sus visitas de servicio Kia son muy importantes para nosotros, y esperamos seguir atendiéndole con la misma dedicación en el futuro. Thank you again for trusting us with your vehicles—we truly appreciate your loyalty. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Mike, thank you for sharing your feedback and for trusting us with your Kia Niro service! We’re glad to hear your visit was completed on time and even came in under the original quote. At Greenway Kia West, our service team takes pride in providing Orlando Kia drivers with reliable, transparent, and cost-effective maintenance. We appreciate your patience regarding the recall items and will continue working to ensure everything on your Niro is handled with care. Your feedback helps us improve, and we look forward to serving you again for routine maintenance, repairs, or future Kia service needs. – Mark Foster, Service Manager 📧 markfoster@greenwayauto.com

Greenway Kia West responded

Hi dlanthony05 — thank you for being a loyal Greenway Kia West customer and for trusting us again! We’re thrilled Hasan helped you find the SUV you love, while Carlos guided you through the finance process with clarity and Arturo followed up to ensure everything felt right. Our Kia dealership in Orlando is proud to deliver friendly, transparent service at every step of the car-buying journey, and we’re honored you continue to choose us. Enjoy every mile in your new SUV! 🚙 — Anas Lazaar, General Sales Manager 📧 anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi SHAW1772 — thank you for the 5-star review! We’re so glad our Greenway Kia West service team kept you informed and took great care of your vehicle. At our Kia service center in Orlando, we focus on clear communication, quality maintenance, and peace of mind for every visit. We appreciate your trust and look forward to helping with future oil changes, recalls, or routine maintenance. — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com