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Jessica Phillips
Jessica Phillips at Heiser Toyota

Jessica Phillips | Page 17

Director of Finance & New Vehicle Sales

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
248 Reviews
4.9

248 Reviews

Write a Review

248 Reviews of Jessica Phillips

February 21, 2022

Dealership Rating
Employee Rating

They didn't know about any of the service that was the salesman's mistake and tried to charge me. They lie, and lie some more until you buy and then you find out all the features it was missing that we're More

by DERGED
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jordan Christian

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Feb 21, 2022

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our general manager Jessica Phillips by email at jphillips@heiser.com so we can better understand what happened during your experience.

February 07, 2022

Dealership Rating

Professional, transparent, good attention to deal, open and honest, very competitive pricing, available for questions, excellent customer service. More

by GlennandLora
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Chad Covert , Colt Grandstaff

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Feb 17, 2022

Heiser Toyota responded

Glenn and Lora, First, congratulations on your vehicle purchase! We appreciate your business and feedback. We are so pleased to hear Jorgo was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

February 03, 2022

Dealership Rating
Employee Rating

It took a little while for our car to come in but everything worked out in the end. They responded to my questions very quickly. More

by MATTANDWENDYBENNETT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Larner, Jakub Kania

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Feb 18, 2022

Heiser Toyota responded

Matt, First, congratulations on your new vehicle! We appreciate your business. Our customers are our highest priority and I am glad we were able to create a positive and memorable car buying experience for you. We look forward to working with you again in the future.

January 24, 2022

Dealership Rating
Employee Rating

Clean and comfy waiting room. Clear explanation of time frame, services, results, and charges. Complimentary soda, water, coffee, tea, and hot chocolate. More

by Bee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Hicks III, Vincent Lor, Lorri Aiono-Dimoff, Jordan Christian , Bob Arciszewski, Jason Kent, Chue Lee, Mike Marx, Angela Vang

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Jan 28, 2022

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 13, 2022

Dealership Rating

Service repair shop out of supplies and unorganized scheduled window repair, but told no one could do it. Asked if I wanted new whippers and then told out if stock. Asked why oil change taking so long More

by Lisademler
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Colt Grandstaff

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Jan 14, 2022

Heiser Toyota responded

Dear Lisa, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com with any additional feedback or concerns.

January 08, 2022

Dealership Rating
Employee Rating

They made a lot of mistakes with the ordering process and twice they messed up sales tax. More

by DERGED
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jordan Christian , Colt Grandstaff

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Jan 14, 2022

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Sales and Finance Director Mary Bennett by email at mary.bennett@heiser.com so we can better understand what happened during your experience.

December 30, 2021

Dealership Rating

I had a very good experience. My sales associate Lori was so helpful and didn't pressure us. More

by LILLIKELM
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lorri Aiono-Dimoff, Jakub Kania

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Jan 13, 2022

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with Lorri and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

December 19, 2021

Dealership Rating

Great experience from start to finish. Both salesperson and finance department were great & knowledgeable. Will buy again from Heiser. More

by OLSONSHELLY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jakub Kania , Colt Grandstaff, Angela Vang

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Dec 23, 2021

Heiser Toyota responded

Dear Shelly, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

November 30, 2021

Dealership Rating

Everyone we talked to was friendly, helpful & not pushy. Got a decent price and better financing than my credit union. Definitely will shop for a car there in the future. More

by sdsterling1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roger Droukas , Colt Grandstaff, James

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Dec 03, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your new ride!

November 23, 2021

Dealership Rating

Very satisfied about the staff every one nice try to help me out.really appreciate. More

by LILPRYNCESS90
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Al Hussain

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Nov 29, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

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