Jessica Vida
Jessica Vida at Hawk Ford of St. Charles
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Jessica Vida

BDC Manager

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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4.8
11 Reviews
4.8

11 Reviews

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11 Reviews of Jessica Vida

March 31, 2024

Dealership Rating
Employee Rating

Spotted the used truck we were looking for and had it in our driveway the next day. No pressure sales, cash sale, and out the door in 90 mins! Our first Ford so we'll see if all goes well in the upcoming ye More

by DAVE@RINKERPHOTO.COM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julia Vogt , Joe H

Apr 01, 2024

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we're thrilled to hear about your seamless experience finding the perfect used truck with us! Our team takes pride in providing a no-pressure sales environment and ensuring a swift transaction that gets you on the road in no time. We appreciate your trust in choosing us for your first Ford and look forward to exceeding your expectations in the years to come. Here's to many more miles of happy driving ahead! Drive with confidence knowing you're part of the Hawk Ford family.

December 21, 2023

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Employee Rating

Bill Wickerlin spent alot of time with me over the past year plus. finalixed on the 2023 car I picked up 12/9. had an issue with the car not being detailed and he took care of that. jessica got me a loaner More

by DANNLIN6024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Wackerlin

Dec 22, 2023

Hawk Ford of St. Charles responded

Hi Dan, Thank you for your review! We appreciate your business and are so happy that you had such a great experience with Bill W in Sales! We apologize for the overlook on the detail. We are always going to do the right thing for our customers at Hawk Ford! We look forward to seeing you again on your next visit! Hawk Ford of St. Charles

December 20, 2023

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Employee Rating

picked up 2023 Mustang on 12/9. car was not very clean, talked to Bill and had the car cleaned to my satisfaction on 12/18. thank you! asked for a loaner and Jessica was able to arr More

by DANNLIN6024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Wackerlin

Feb 14, 2024

Hawk Ford of St. Charles responded

We apologize for the initial cleanliness concern with your 2023 Mustang at Hawk Ford of St. Charles, but we're pleased to hear that Bill promptly addressed this and ensured the car was cleaned to your satisfaction. We're glad that Jessica could arrange a loaner for you on short notice, and we appreciate your understanding and patience. Thank you for sharing your experience, and we look forward to exceeding your expectations in the future!

December 12, 2023

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Awesome service department and salespeople. Eric sakumoto was very helpful and knowledgeable. Will be back again for my next purchase. More

by tonylom93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Babalis, Connor Brown , Eric sakumoto

Feb 29, 2024

Hawk Ford of St. Charles responded

Reviews like yours provide encouraging feedback. Thank you for your business, we appreciate you as a Hawk customer!

March 08, 2023

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Employee Rating

I was able to book my service same hour. Seamless & efficient scheduling process. My car was completed quickly & I was informed on services completed after. Transparent with services complet More

by EFORD66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Babalis, John Hartgenbush

Mar 10, 2023

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

February 15, 2023

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Employee Rating

I’ve had my truck serviced here three times now and each was a great experience. Very friendly advisors and they take the time to run through what was done and do a high quality job. I didn’t buy my truck More

by VERBEECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Babalis, Steve Staub

Mar 03, 2023

Hawk Ford of St. Charles responded

Hi Verbeeck, thank you for your wonderful response to the quality of service our Staff provides! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

October 13, 2022

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Employee Rating

This is a great dealership to deal with. I didn’t originally purchase my truck from Hawk, but will for my next one. The service dept had to redo some work but made sure I was taken care of More

by VERBEECK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Monique Case

Oct 17, 2022

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 19, 2022

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Employee Rating

I couldn't be more happy with the purchase of my 2022 Ford Explorer XLT!!! I ordered up my dream car with extra features and my sales team, Eric, delivered!!! Such a beautiful car and luxury in every det More

by TAMMYSCHULZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Sakumoto, Andrew Kreatsoulas , Andrew Munson, Loved that Jessica Born my former DARE student came to say hi!!!!

Aug 23, 2022

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for your business, we appreciate you as a Hawk customer!

May 19, 2022

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Employee Rating

I have a gap on the bottom of the windshield to the tray that covers the wiper motor. You were to call back with a welt that is missing. I'm still waiting. Soon You will be off the hook for responsibilit More

by BRUCEWBENSON1124
Recommend Dealer
No
May 21, 2022

Hawk Ford of St. Charles responded

Hi Bruce, My name is Jessica, I am the Customer Relations Manager at Hawk Ford in xx. Charles. I just spoke with Nick, our Service Advisor, and I understand we were able to get you in and your vehicle taken care of. I apologize for the wait and any inconvenience on our end with communication. I have shared your feedback with our Management team as our goal is complete customer satisfaction. If there is anything else I can do for you, do not hesitate to contact me directly at 630-584-1800 ext. 830, I am happy to assist! Thank you for being a Hawk customer! We appreciate you! Jessica Born Customer Relations Manager Hawk Ford of xx. Charles 630-584-1800 ext. 830

May 18, 2022

Dealership Rating
Employee Rating

Dave in service and Jessica (I believe) in the front office were exceptionally helpful, considerate and professional dealing with a recall on my car. They were thorough with making sure that the parts w More

by FusionDriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dave (Service)

May 19, 2022

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

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