Jhan Suarez

I purchased a 2025 IS350 here in April, only because I wanted the Ultrasonic Blue, and the experience was horrible. I declined their lowball trade-in offer on my car with only 500 miles, so the finance wanted the Ultrasonic Blue, and the experience was horrible. I declined their lowball trade-in offer on my car with only 500 miles, so the finance manager, Ibrahim Umar, spent hours trying to stick me with the highest interest rate possible, despite my perfect credit. He was condescending the entire time, constantly asking, “You happy??” Just remember, dealers often inflate your rate to profit off your loan. On the highway ride home, I noticed tire flat spots, as a vibration, likely from the car sitting too long. Days later, my service advisor, Kristi Moore, dismissed the issue and said I wouldn’t be getting new tires because her techs didn’t feel a vibration, after dangerously speeding on US1, no less. Her techs abused my brand-new car, flooring it to 6,000 RPM and 60 mph on side roads, trying to replicate the issue. I spent seven hours in service, and they only replaced one tire to humor me, which fixed nothing. After two more weeks and a battle with Lexus corporate, another dealer stepped up and replaced all the tires. North Miami refused to take accountability for an issue with the car they sold me. Beware: Once you sign the paperwork, you’re on your own. More

Report | Print

Ron and Jhan on the sales side were superb--they kept me updated on the status of the vehicle and answered all my texts and calls quickly. Matt Silva in finance closed the deal efficiently. updated on the status of the vehicle and answered all my texts and calls quickly. Matt Silva in finance closed the deal efficiently. More

by rdeburro Verified Customer Verified Customer

Report | Print

See Jhan Suarez at North Miami Lexus, HE IS YOUR GUY! !! I have owned Lexus for over 30 years Jhan Suarez at North Miami Lexus, has my business from now on. Treated my with respect and honesty!!! !! I have owned Lexus for over 30 years Jhan Suarez at North Miami Lexus, has my business from now on. Treated my with respect and honesty!!! More

Report | Print

The experience was incredible. Our gratitude to Jhan Suárez and Matthew Silva, both of them were beyond incredible. Always a great experience at Lexus of North Miami Our gratitude to Jhan Suárez and Matthew Silva, both of them were beyond incredible. Always a great experience at Lexus of North Miami More

by belrofer Verified Customer Verified Customer

Report | Print

Jhan provided exceptional service in resolving all pending issues with my vehicle. His attention to detail and expertise were evident throughout the process. He kept me informed every step of the way. pending issues with my vehicle. His attention to detail and expertise were evident throughout the process. He kept me informed every step of the way. I appreciate his dedication to ensuring my vehicle ended in top condition. He was as amazing when I bought it as when I brought it to resolve the pending issues. I recommend Lexus of North Miami for your next vehicle; just make sure you ask for Jhan —definitely a five-star experience! More

by fraga01 Verified Customer Verified Customer

Report | Print

I'm from TX and The Dealer ship in TX don't have the car GX550 premium plus and waiting list 6m-1 year. I found this dealer in Miami has the car i'm looking for, and so happy to talk and worked with Anna & GX550 premium plus and waiting list 6m-1 year. I found this dealer in Miami has the car i'm looking for, and so happy to talk and worked with Anna & Jhan, they spoke and answered all questions, professional to work with, even they did not give any deals, deposited and asked to pay full amount before car coming. But i'm satisfied with my car and hired to ship the car back to TX my own. More

by Sango Verified Customer Verified Customer

Report | Print

Gracias a Jhan mi experiencia en Lexus fue unica me ayudo y me explico cada detalle y me ayudo a escoger el carro que yo estaba buscando gracias a su gran experiencia regrese a comprar otro con el lo recomi y me explico cada detalle y me ayudo a escoger el carro que yo estaba buscando gracias a su gran experiencia regrese a comprar otro con el lo recomiendo 100% ya que no solo me ayudo a escoger el carro si no que en precio y financiamiento es un professional muchas gracias Jhan More

Report | Print

The buying process was super easy and pleasant with Jhan. Also, Q, the finance manager made the closing very simple. A+ for both of them. Also, Q, the finance manager made the closing very simple. A+ for both of them. More

by cesar25618 Verified Customer Verified Customer

Report | Print

Our experience was very good , received a detail explanation about the car we are looking and offer the possibility to drive.the only problem is the inventory. And we have to wait for a delivery.. T explanation about the car we are looking and offer the possibility to drive.the only problem is the inventory. And we have to wait for a delivery.. Thanks to Jhan Suarez for be and excellent salesman… And finally help us to obtain a good deal. , More

by Luisacosta Verified Customer Verified Customer

Report | Print

Benny is always professional and he’s very passionate about what he does. Thank you!!! about what he does. Thank you!!! More

Report | Print