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Jill Thurston
Jill Thurston | Page 31
Service Manager
Subaru of Gwinnett
2950 Satellite Boulevard
Duluth, GA 30096
520 Reviews
Jill is one of our Assistant Service Managers at Subaru of Gwinnett. She has been in the automotive industry for 12 years; 11 of those years at Subaru of Gwinnett. Jill first joined Subaru of Gwinnett in 2003 as a receptionist. She took a leap of faith when she accepted a service advisor position at Subaru of Gwinnett nine years ago and has been helping Subaru customers maintain their beloved Subaru vehicles ever since. Jill has been recognized as a top service advisor in her field by Subaru of America and consistently maintains the highest of customer satisfaction ratings. Jill is a portrait artist and mother to one very vocal Maine Coon cat, Piper, her beautiful African Grey, Oliver and her sweet Peach face, Lovebird Pippin.
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Write a ReviewDealership Experience
21 yrs
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520 Reviews of Jill Thurston
January 28, 2020
Consistently excellent service I've was not a fan of dealer service, but SOG has consistently provided excellent service and a fair price. Friendly staff, great quality, no excuses I've was not a fan of dealer service, but SOG has consistently provided excellent service and a fair price. Friendly staff, great quality, no excuses. Not necessarily a discount vendor, but the high quality and genuine concern for the customer make this a great value. It's nice to know my mechanic puts my best interest first. They've earned my trust. More
by Phil
Verified CustomerOther Employees Tagged: Kyle Formella, Josh, Issa Kone
Helpful 
January 27, 2020
Fist Visit & Impressed First time to visit for service. All staffs are friendly and explained well for all my questions. Also waiting areas are clean and relaxing. (Coffee / First time to visit for service. All staffs are friendly and explained well for all my questions. Also waiting areas are clean and relaxing. (Coffee / Soft Drinks / Water / Free WiFi / Kids Area / etc.) More
by DENNIS197679
Other Employees Tagged: Kyle Formella
January 27, 2020
2013 O/B Svc - 01.24.2020 SOG did their usual outstanding service. This was the 90,000 service with the passenger airbag recall fix. To date no issues noted. Thank-you!! SOG did their usual outstanding service. This was the 90,000 service with the passenger airbag recall fix. To date no issues noted. Thank-you!! More
by FRIPPISLAND
Other Employees Tagged: Issa Kone (5 stars)
January 22, 2020
Generally very good. I had an appointment for 11 AM, and there were a bunch of cars there at the same time. It took more than 1 and 1/2 hours to have just routine maintena I had an appointment for 11 AM, and there were a bunch of cars there at the same time. It took more than 1 and 1/2 hours to have just routine maintenance done. I don't think the scheduling was very good. Also, no one spoke to me before it was done. However, they were very helpful with some questions that I had at the conclusion, and they were very pleasant. More
by bonnie602
January 20, 2020
The problem was handled well with special praise to the service rep whose name I cannot remember but I did express how pleased I was with him to Jill,the service manager. I was glad to see that the issue o service rep whose name I cannot remember but I did express how pleased I was with him to Jill,the service manager. I was glad to see that the issue of the difficulty of changing out the low beams has been addressed on the outback as this should be something I can do myself. More
by GLENNTILL22
January 17, 2020
Everything was great. Comfortable places to wait. Full service took about an hour. They had bagles and drinks available. It was my first time in and was pleased with my service. service took about an hour. They had bagles and drinks available. It was my first time in and was pleased with my service. More
by cryskonig
Other Employees Tagged: William Garcia
December 10, 2019
Didn't pay attention to details. TSB out on electronic brakes for over a year and yet it took four trips (the last three in a span of four weeks) to get it "fixed." I lost confidence TSB out on electronic brakes for over a year and yet it took four trips (the last three in a span of four weeks) to get it "fixed." I lost confidence in the car so traded it in on a new car from the dealership. The service manager Jill is great and I know they are trying to improve. I don't know if it is an issue between corporate getting info to dealers, training or just technicians rushing through jobs to get paid. It is the closest dealer to me and they know my frustrations and lack of trust. I am undecided to continue to use them or not. More
by JLHARBEN
Other Employees Tagged: Jennifer Kessler, Adam Anderson , William Garcia, Diana Vona, Shawn
December 06, 2019
best ever continuing customer for over 15 years. Have never been disappointed. Jill (Service Mgr) has always been there to answer any question and her staff exc continuing customer for over 15 years. Have never been disappointed. Jill (Service Mgr) has always been there to answer any question and her staff excels in their service. Will be back for years to come. More
by NADALIE.SGGI
December 04, 2019
They don't know Subaru's policies worst experience ever Thus dealership is full of people who don't know Subaru's policies or care about them.. they told me if I drilled one hole in my new car I would avoid Thus dealership is full of people who don't know Subaru's policies or care about them.. they told me if I drilled one hole in my new car I would avoid the warranty. They were wrong. They also told me that any complaints had to go to the president of subaru. They lied to me on that also. I think this is the worst Subaru dealership in the world. I will never return to this location. Kennesaw subaru treated me much better. I will go there for the service of my car. More
by TOMORTHMAN
Other Employees Tagged: Lance Willhite , Some guy named will. I was told he was service manager.
December 02, 2019
Why I purchased my Outback from Subaru of Gwinnett I chose Subaru of Gwinnett because of the history the dealership being truthful and honest with their personnel. was super friendly from the manager I chose Subaru of Gwinnett because of the history the dealership being truthful and honest with their personnel. was super friendly from the manager to every sales associate I was treated with courtesy.The outback with all the safety features made my 1300 mile trip over the Thanksgiving holiday a pleasant drive the best vehicle I have ever driven, More
by pawpawbo
Other Employees Tagged: Jennifer Kessler, Lance Willhite, Gary Sikes , Neal O'Leary, Charles Williams, Don Wrobel
