Jim Cossette
Jim Cossette at Curtiss Ryan Honda
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Jim Cossette | Page 5

Sr Sales Associate

Curtiss Ryan Honda

333 Bridgeport Avenue
Shelton, CT 06484

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5.0
197 Reviews

Dealership Experience

28 yrs, 8 mos

Industry Experience

36 yrs, 3 mos

Languages Spoken

English English

5.0

197 Reviews

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197 Reviews of Jim Cossette

December 20, 2021

Dealership Rating
Employee Rating

Everyone was friendly, welcoming, and courteous. Jim Cosette was all that and more!! He was knowledgeable about the car he sold me and was patient in passing a bit of that knowledge along to me, especia More

by hildaunity1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 21, 2021

Curtiss Ryan Honda responded

Thank yuou for letting us know Jim was friendly, welcoming and courteous

December 10, 2021

Dealership Rating
Employee Rating

I was looking for a new Honda CRV to replace my curret older CRV. My family and I have bought many cars ay Curtis Ryan over the years and the process was stress free and congenial. Apparently, things have More

by wizzle79
Price
Recommend Dealer
No
Dec 27, 2021

Curtiss Ryan Honda responded

Curtiss Ryan Honda responded privately on 12/13/21 9:40 AM We are so sorry for your experience. I know our owner Ed DeMarseilles spoke with you to apologize for your experience. Is there anything that I can do to help you? We have issued a credit for the deposit you left. Typically it takes a few days for the bank to show the credit. Again, I am very sorry. We truly care about providing great customer service and we know Jim missed that with you. Please if there is anything I can do please call me. Linda Biron Business Development Manager Curtiss Ryan Honda 203-400-9179 wizzle79 responded privately on 12/13/21 10:06 AM Thank you for your reply Linda. I appreciate your understanding however the person that needs to applogize is Jim Cossette. As for anything you can do, I am requesting a written appology from Jim Cossette, I would say a phone call from but I'm just up for any further verbal abuse from him. Curtiss Ryan Honda responded privately on 12/21/21 12:09 PM Vivian below is a copy of the apology letter that you requested from Jim Cossette. It was sent to you in the mail on 12/14/21. Dear Vivian, I wanted to take a few moments to write this note, apologizing to both you and your daughter for anything I’ve done to upset either of you. It truly wasn’t intentional. You have been a valued customer of mine and Curtiss Ryan Honda since 1997. I have always been very appreciative of the business that you’ve given to me over the years, including your family referrals. I sincerely hope that my actions do not do anything to jeopardize your relationship with Curtiss Ryan Honda. I was very excited to learn that you moved back to Connecticut when we bumped into each other in service this past summer. I feel awful that I’ve upset you and for that I am truly sorry. Sincerely, Jim Cossette Curtiss Ryan Honda

November 08, 2021

Dealership Rating
Employee Rating

I’ve been leasing cars from Curtiss Ryan Honda of Shelton, CT. for 6 years and they’ve been great. I come in and they always take care of me right away. Mark called me in right away and made sure eve More

by Speech mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark from Servicing.

Nov 12, 2021

Curtiss Ryan Honda responded

We thank you for being a loyal customer!

November 02, 2021

Dealership Rating
Employee Rating

Staff a Curtiss Ryan are helpful, courteous and friendly. Great customer service. And this is the reason I keep going back. I’ve been a long time customer - over 20 years. More

by michael.dawid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 07, 2021

Curtiss Ryan Honda responded

Michael we truly appreciate your continued business! Thank you for coming back over 20 years!

October 21, 2021

Dealership Rating
Employee Rating

Very professional and knowledgeable of their inventory. Did not try to upsell me things I do not need. They gave me exactly what I wanted and gave me a great price. Jim was amazing and Jack was a wiz wit More

by Mcclainjam
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack

Oct 26, 2021

Curtiss Ryan Honda responded

Thanks for letting us know that Jim and Jack delivered exactly what you needed! We hope you enjoy your new ride!

August 21, 2021

Dealership Rating
Employee Rating

Very quick process and they actually care about the customers. Everyone was very professional and virtuous. They bought me out of my lease early and gave me a non bs deal on a 2022 lease. More

by dylan.m1019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 23, 2021

Curtiss Ryan Honda responded

Thak you! We do care about our customers. We are happy we were arble to get you in to a new lease. Jim is great!

June 29, 2021

Dealership Rating
Employee Rating

If you are looking for an excellent salesman I highly recommend Rory Singer ! Super helpful and easy going . He will get you your dream vehicle ! Best salesman around I promise you ! More

by Raqgelina777
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rory Singer

Jun 29, 2021

Curtiss Ryan Honda responded

Thank you very much! We think Rory is great too! Enjoy your new ride!

June 15, 2021

Dealership Rating
Employee Rating

Absolutely amazing experience. Jim had all the knowledge on my new car and was more than happy to explain it to me. He sat with me for quite a while and went through each part. I did not leave the dealershi More

by Meaghanlahiff
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim

Jun 16, 2021

Curtiss Ryan Honda responded

Meghan we are very happy to hear you have a fantastic experience. Jim is great! We hope you are enjoying your new Honda!

June 15, 2021

Dealership Rating
Employee Rating

This was the best car-buying experience that we have ever had. No pressure, infinite patience answering all our questions, and after everything was finished, we absolutely love our new car. More

by blisscrs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 16, 2021

Curtiss Ryan Honda responded

Thank you so much for your wonderful review! More importantly we are so happy that you love your new Honda!

May 15, 2021

Dealership Rating
Employee Rating

Jim was great! He kept me updated on what was going on and checked in after the purchase ! Couldn't ask for a better salesman More

by megan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 26, 2021

Curtiss Ryan Honda responded

Thanks Megan! We think Jim is great too! Enjoy your new car:)

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