Jim Hierl
Jim Hierl at Flemington BMW

Jim Hierl | Page 14

Customer Service Advisor

Flemington BMW

216 US Hwy 202/31
Flemington, NJ 08822

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4.9
341 Reviews

A service advisor for Flemington BMW since 2003, Jim Hierl makes it his mission to find the best solution for the customer’s vehicle repair needs. He enjoys the interaction and finds building relationships with his customers to be one of the high points of his position at the dealership. An avid woodworker, Jim often enjoys spending his downtime working with his hands. When not in his workshop, Jim might be found enjoying the great outdoors on a variety of hiking and skiing trails or helping other as a mentor at his church. Check out what Jim’s customers have to say about working with him at Flemington BMW.

4.9

341 Reviews

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341 Reviews of Jim Hierl

September 02, 2020

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Employee Rating

I have been dealing with Flemington BMW for 15 or so years now and I have made many purchases. I have at one time or another have had the pleasure of dealing with many of the staff. Greg Eckert has been More

by HOWARD R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Noha Amin , Dana Claxton Sabo, Greg Eckert, Ed Kiley

Sep 02, 2020

Flemington BMW responded

Howard - No matter if it is your first or your tenth, it is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

August 31, 2020

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Awesome staff! ‘ People’ people! I would absolutely recommend them and this group of dealerships! Have purchased two great cars through them! From sales to service tops! The front desk is always wonde More

by DonnaN
Recommend Dealer
Yes

Other Employees Tagged: Tom Terrill, Mike Riccardi, Mike Riccardi Jr., Noha Amin, Debra Lam , Anthony Catena, Dana Claxton Sabo

Sep 02, 2020

Flemington BMW responded

Donna - No matter if it is your first or your tenth, it is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business.

August 29, 2020

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Employee Rating

We have always had a wonderful service and sales experience at Flemington BMW, and Dana is very attentive and explains everything thoroughly. Thank you for everything!!! More

by SusanM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dana Claxton Sabo

Sep 02, 2020

Flemington BMW responded

Susan - we are so pleased to be your go to team for all your automotive needs. Thank you so much for taking the time to share your great experience with Dana and Jim.

August 29, 2020

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Excellent service all around.Dana was great answering my questions, keeping me updated and provided quick and professional service. I couldn’t expect more from this dealership. More

by Dred07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Riccardi, Mike Riccardi Jr., Debra Lam , Dana Claxton Sabo

Sep 02, 2020

Flemington BMW responded

We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 29, 2020

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Employee Rating

Dana was extremely helpful! As usuall! 😉 she's a great service professional. Takes care of all my needs and doesn't upset. I look forward to seeing her again. More

by Jacobsaulig0309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dana Claxton Sabo

Sep 02, 2020

Flemington BMW responded

Jacob - we are so glad that our team did such a great job for you.

August 22, 2020

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Employee Rating

Jim was very kind and listened intently while I was describing the concerns I had about my vehicle. However, If you need to reach out, just give him a call, as he’s not responsive via email. I assume i More

by Saf223
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 24, 2020

Flemington BMW responded

Saf223 - Thank you so much for sharing your experience. We are sorry about the rental issues. We will be happy to make sure the next time you have a more manageable vehicle to bring home while yours is in service. Just call us ahead and we will make the right arrangements.

August 19, 2020

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Jim is very professional and informative. As always, we have found their work on our car timely and well done. We won’t go anywhere else. More

by Sc3628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2020

Flemington BMW responded

While we are working under new safety conditions, taking care of our customers is still our first priority. We are so glad to hear that our team did such a great job helping you.

August 11, 2020

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Employee Rating

Jim is professional and knowledgeable. What he doesn’t know himself, he finds out quickly by talking with other workers. Jim listens and communicates well. Thanks Jim! More

by EllenL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2020

Flemington BMW responded

Ellen - we are so glad to hear how positive your appointment was.

August 08, 2020

Dealership Rating
Employee Rating

If you ever need to have service done on your vehicle Jim Hierl and Dana Claxton of Flemington BMW are wonderful to work with and the service technicians did a great job diagnosing the problem and fixing it. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dana Claxton Sabo

Aug 17, 2020

Flemington BMW responded

Scott - While we are working under new safety conditions, taking care of our customers is still our first priority. We are so glad to hear that our team did such a great job helping you. Congratulations and welcome to our family.

July 31, 2020

Dealership Rating
Employee Rating

As always great service. Great job and very professional. I won’t go anywhere else. I’ve been coming here and working with Jim for years and I won’t go anywhere else. The good work and professionalism is More

by Budo711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2020

Flemington BMW responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years!

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