Jim Hierl
Jim Hierl at Flemington BMW

Jim Hierl | Page 13

Customer Service Advisor

Flemington BMW

216 US Hwy 202/31
Flemington, NJ 08822

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4.9
341 Reviews

A service advisor for Flemington BMW since 2003, Jim Hierl makes it his mission to find the best solution for the customer’s vehicle repair needs. He enjoys the interaction and finds building relationships with his customers to be one of the high points of his position at the dealership. An avid woodworker, Jim often enjoys spending his downtime working with his hands. When not in his workshop, Jim might be found enjoying the great outdoors on a variety of hiking and skiing trails or helping other as a mentor at his church. Check out what Jim’s customers have to say about working with him at Flemington BMW.

4.9

341 Reviews

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341 Reviews of Jim Hierl

November 07, 2020

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Employee Rating

Very friendly and extremely helpful. Answered all my questions and knew everything I needed to buy the car I wanted. Amazing people who made me feel like family More

by gman9959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Noha Amin, Anatoliy Yanovskiy , Dana Claxton Sabo, Ed Kiley

Nov 09, 2020

Flemington BMW responded

We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

November 03, 2020

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Employee Rating

I’ve been a customer of your service dept through three vehicles and despite the higher prices, the level of service is worth it. Jim is great. More

by Lwohl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 04, 2020

Flemington BMW responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

November 02, 2020

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Tim was very professional and I would recommend him to anyone considering a BMW purchase. Vince , the sales manager , made the entire experience pleasurable. The Flemington dealership is excellent and I More

by Glenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vince Dillon , Tim Brandt, Dana Claxton Sabo

Nov 04, 2020

Flemington BMW responded

Glenn - We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 15, 2020

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Employee Rating

Jim is always very helpful, friendly and knowledgeable - communicates any issues promptly. I am very happy with the service I get here - thanks to folks like Jim, I don’t mind driving far even though a ther More

by ravi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 20, 2020

Flemington BMW responded

Ravi - We are so glad that Jim and our team make it worth the longer drive to service with us.

October 14, 2020

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Employee Rating

Love Jim and the services BMW offers. Jim has been my go to person with every BMW I’ve bought from Flemington BMW. Keep up the good work! More

by nanneym@mac.com
Recommend Dealer
Yes
Oct 20, 2020

Flemington BMW responded

Nanneym - Thank you so much for the positive feedback. We are so happy you enjoy working with Jim and our team.

October 09, 2020

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Employee Rating

Jim was very attentive and provided consistent messaging regarding the status of my vehicle. He is always pleasant and tries to have my service completed ASAP. More

by nervoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Debra Lam

Oct 13, 2020

Flemington BMW responded

Nervoh - While we are working under new safety conditions, taking care of our customers is still our first priority. We are so glad to hear that our team did such a great job helping you.

October 01, 2020

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My wife & I have been working with Jim for a few years now. He is our go to person at BMW. Jim is great! Very knowledgeable, friendly & knows how to get things done. More

by Kadadevoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2020

Flemington BMW responded

Kadadevoh - Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

September 26, 2020

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Employee Rating

I have just bought my 4th BMW from Flemington BMW as Michael O'Connor is an excellent sales person and he has always guided me and helped me in making a decision. Michael is courteous and has provided g More

by Leo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2020

Flemington BMW responded

Leo - No matter if it is your first or your forth, it is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

September 24, 2020

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Employee Rating

I have worked with Michael O'Connor for over 10 years. He has always provided the best service and is customer focused and a true professional. I am very pleased with my choice! More

by jpedawacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2020

Flemington BMW responded

No matter if it is your first or your tenth, it is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

September 22, 2020

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Employee Rating

I would like to use this platform to make comment on the primary personal Kurad Oguz the sales rep who sold to us our third BMW 540xi saloon from the dealership - just 2 weeks 09/2020 ago. Kurad was just More

by Vikram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2020

Flemington BMW responded

Vikram - We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

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