"Easy to deal with and informative"
Went back to Derek Blood when I realized I needed a bigger car. He was very helpful and did his best to make the process as painless as possible. Would definitely return to him in the future.
"Made everything perfect."
My wife and I loved working with Daniel Pasco on the purchase of our used Mazda CX-9. He worked hard to ensure that the car exceeded all of our expectations. During the test drive, we noticed a few things that concerned us, he listened attentively and resolved all of the issues and more! Negotiations were painless and we felt we walked out of there with a good deal on both the Mazda and my trade-in.
Jim Lash helped with the F&I. He explained everything clearly and employed no hard sell pressure tactics. He's a pretty nice guy too!
- z barz
i was greeted by alisha when i walked into showroom to do some 'car shopping', due to the unexpected loss of my rav 4 - alisha welcomed me and listened to my present needs, likes and dislikes - she patiently and honesty shared with me her knowledge and ideas about available inventory, etc - about a week later, with her dedication and attention, she located a rav 4 that met my needs - yes! - good job alisha! - thank you!
"Amazing experience with Chuck and Jim"
I am from New York and I decided to make the trip to Heritage Toyota in Vermont to look at the Rav4 Adventures they had. I wasn't originally planning on buying a car at first as I was just looking at the car and prices and what they had to offer.
While I was there, I was quickly met with helpful staff members who pointed my in the right direction to contact the internet salesman I was talking too. He came out and introduced me to the salesman Chuck. From there, Chuck brought me and my father to his desk and we discussed what I was looking for. He showed me all the inventory for the Rav4 Adventures and I decided to look at the Black one. He then brought the car around and took me on a test drive. As I drove around the area, Chuck pointed out all the safety features and unique features the Rav4 had.
Once I brought the car back to the dealership, they looked over my car and gave me a trade in value. This value surprised me as it was more than I was thinking. From there, Chuck ran a whole series of numbers and discounts to see how I could afford the Rav4. After many attempts, he thought of a lease and we found our magic number. Chuck was very very helpful and informative throughout the whole process. He didn't turn me away when we found I wasn't going to afford buying the Rav4 outright. Instead he took the time to fit me into a great lease deal. After I committed to the lease, I asked two questions to Chuck; 1. How soon I could get the car (since I am from NY)? 2. I asked since I put new tires that I paid great money for and researched, I asked if they could put those onto the new car for me.
Chuck quickly looked into the tire change and came back with the answer YES! He also stated the car would be ready by the time I was finished with all the paperwork.
I then met the Finance Director Jim who finished off the rest of the great buying experience with Heritage. He informed me on some packages to add onto my lease and thoroughly went through the contract with me. Both Chuck and Jim assured me that if I had any questions I could call them whenever I had an issue or question. Jim also told me if I had any issues with the NYS DMV to call him immediately.
To add onto this great buying experience, I informed Chuck, Jim and the sales manager that I was moving to Colorado that coming Saturday. Since I am buying a car in VT and from NY I needed proper paperwork bring to the DMV to register and inspect my car. Since I bought the car and did all the process late Wednesday night the paperwork wasnt ready for DMV. They all agreed on overnighting the proper paperwork I needed in order to do all those things ontime before I left. Lucklily, I had a family member in VT the next day and I saved them from overnighting the paperwork to having it ready by 3pm Thursday. I was then able to register and inspect my new lease in NY that Friday before I left.
All in all, Jim, Chuck and all the helpful staff at Heritage Toyota made my buying experience exceptional and impressed my Father where he will go there to buy his next vehicle. I will definetly buy/lease another car from them. They went above and beyond and helped me with all my questions and more importantly my needs.
Thank you Chuck, Jim and everyone at Heritage Toyota!
I love my new Rav4 Adventure
"Quick service. Helpful with advice about options."
People are friendly, gave advise for best service and take time to be sure I understand everything that is being done. I felt respected and treated as an individual.
Just everything done right..Thank you Rob, I appreciate all you did for us, dealing with our trade in and all the different vehicles you allowed us to try out. Thank you very much.
"First dealer experience could not have been better."
I've never worked with a dealership before for any of my car purchases (I'm on car # 6) so this was a very new experience for me. It was no pressure and very conversational. Derek just sat with us and went through all of my pros/cons on my current car and what was important for me in a vehicle. I gave him our monthly payment price range and he went and picked one out to test drive. It was a perfect fit. They were even willing to find ways to get the monthly payments into a more reasonable range both for the car and the service package!
It was a great first dealership experience and have had excellent follow-up even after we signed and drove away.
"Purchase of a preowner vechile"
- Andre Emmell
I found the sales person to be very helpful. Elisabeth Bockus made it possible for me to purchase a car within my budget range. I highly recommend her to any of my friends, my son and daughter-in-law were very happy with her help in the purchase of their new car and I found that to be very helpful in my purchase.
"Easy leasing experience"
No haggling. Easy transaction. Corresponded with Ed Larkin via email initially, discussed numbers, found common ground, went into the dealership two days later and sealed the deal with Rob Ploof and Jim Lash. Thank you!
"Rob was a great sales person. No pressure and honest "
Rob did a great job in getting the Prius I needed and without added stress and drama. Appreciated his time and service Rob explained all details of the car to me with simplicity. He explained the added Toyota care service as well