Jim Luyster

Toyota of Scranton responded

unhappy2026, Thank you so much for this incredible review! We truly appreciate your loyalty and trust over the years. Hailee is an outstanding Service Advisor, and we’re so glad to hear she continues to go above and beyond to ensure everything is done right and clearly explained. Knowing you have peace of mind when servicing your vehicles means everything to us. Thank you again for choosing Toyota of Scranton—we’re grateful to have you as part of our Toyota family! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

SUNSHINE1813, Thank you for taking the time to share your feedback. We understand your concerns regarding the change in financing terms after trading in your original vehicle. Because this was a completely new purchase, all details—including payment differences and interest rates—were reviewed and discussed at the time of the transaction. We do apologize for any frustration this caused. We’re glad to hear Dylan and Jim provided you with great service throughout the process, and we truly appreciate your recognition of their efforts. If you’d like, we’d be happy to review your financing again to see if there are any future opportunities for improvement. Please don’t hesitate to reach out—we want to ensure you remain confident and comfortable with your purchase. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

OLEG, Thank you for the kind words! We're thrilled to hear you felt confident in working with us and that you received great value for your trade and your new SUV. We truly appreciate your trust in Toyota of Scranton and look forward to serving you again in the future! Warm regards, Mary Jo Preno VP of Guest Experience Toyota of Scranton

Toyota of Scranton responded

AKKP, Thank you so much for the wonderful review! We're thrilled to hear that our team made your car-buying experience easy and enjoyable. We truly appreciate your recommendation and look forward to being here for you anytime you need us. Enjoy your new vehicle. Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

gratefulgardener356, Thank you for the wonderful feedback! We're so glad to hear that you felt listened to and supported throughout your experience. Our team takes pride in providing a professional and pressure-free environment, and it's great to know we were able to help you find the right vehicle. Thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

KELLY_SARTI, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service team and that everyone was accommodating and patient. Providing excellent service is always our goal, and it’s wonderful to know we met your expectations. If there’s ever anything you need in the future, please don’t hesitate to reach out. We look forward to serving you again! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JMPLAWLER, Thank you for your wonderful feedback! We're so glad to hear that Dave Grieco and our team continue to provide you with great experiences. Your support means a lot to us, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

JDCRONK, Thank you so much for sharing your experience! We're thrilled to hear that Noah M. and Jake F. made your purchase easy and enjoyable with their knowledge and expertise. It's great to know that Mark T. took the time to thoroughly introduce you to your new Tacoma's features, and that Ashley O. provided helpful answers regarding your new accessories. Your recommendation means the world to us! Congratulations on your new Tacoma, and we look forward to serving you again in the future. Enjoy your ride! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

GAUGHANS, Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you had a professional, pleasant, and efficient experience with us. Your satisfaction is our top priority, and we're happy to know that we met your expectations. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

CLV2128, Thank you so much for your kind words! 😊 We’re thrilled to hear that our team was able to help with everything you needed and bring a smile to your face. At Toyota of Scranton, our goal is always to make sure our customers have the best experience possible, and your satisfaction means the world to us. If you ever need anything in the future, please don’t hesitate to reach out. Thanks again for choosing us! Warm regards, The Toyota of Scranton Team