Jim Mckenna | Page 2

Chapman Nissan responded

Thank you for your great review! We’re glad to hear the process was quick and convenient, and that Tawny, Jim, and Brooke were all helpful in making everything come together smoothly. It’s great to know we could assist you in selecting your new Rogue with ease, even before arriving at the dealership. We truly appreciate your trust in Chapman Nissan and look forward to serving you again. Enjoy your new vehicle! 🚗

Chapman Nissan responded

Thank you so much for your wonderful review! We’re thrilled to hear that Tawny continues to provide incredible service and that Jim went above and beyond to meet your needs. Your recommendation truly means a lot to us. Enjoy your vehicle, and we look forward to serving you again in the future!

Chapman Nissan responded

Thank you so much, Tia! We’re incredibly grateful for your continued loyalty — your fourth vehicle with us truly means the world to our team. We’re glad we could make the process easy and stress-free, and that your kids enjoyed the pizza too! We appreciate your trust and look forward to many more years of serving you and your family. 😊

Chapman Nissan responded

Thank you so much for your loyalty and kind words! We’re thrilled to hear how much you love your Rogue and that this is your second SUV from us. We truly appreciate your trust and look forward to continuing to serve you!

Chapman Nissan responded

"Thank you for the kind words! We’re so glad to hear you love the brand and that our customer service stood out. We truly appreciate your referrals and look forward to welcoming your family and friends!"

Chapman Nissan responded

Hi Robert, Thank you for bringing this to our attention. We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we take your concerns seriously. We would appreciate the opportunity to review what happened and make it right. Please contact our service manager directly or share the best way to reach you so we can address this matter as quickly as possible. Your satisfaction is important to us, and we want to resolve this. Sincerely, Lincoln Overholtzer Owner loyalty Manager Chapman Nissan Team My Cell 484-467-0796

Chapman Nissan responded

Thank you so much for the kind words and continued support! We're honored to have earned your trust in both our service and sales departments. It means a lot to know you wouldn’t take your business anywhere else. We look forward to serving you again soon!

Chapman Nissan responded

Thank you so much for the great feedback! We're glad you enjoyed the clean environment, relaxing atmosphere, and friendly service. Creating a comfortable space while you wait is important to us. We look forward to welcoming you back again soon!