Jim Monahan

Extremely Disappointing Experience – Rude and Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From the moment I walked in, I was met with complete disrespect by an employee named Dave. His very first words to me were, “Are you here to waste my time or are you actually going to buy something?” — a completely inappropriate and unprofessional way to greet any customer, let alone someone who came in intending to do business. I was shocked at how aggressive and rude his tone was throughout the interaction. I asked if there was a manager I could speak to, and Dave flatly told me there wasn’t anyone available. That turned out to be false — I did eventually find a manager on site. Unfortunately, the manager showed no interest in resolving the situation or even acknowledging the seriousness of how I was treated. He simply shrugged it off and told me there was nothing he could do. It’s incredibly frustrating to walk into a reputable dealership expecting professionalism, only to be treated with blatant disrespect and indifference. Rizza Cadillac seriously needs to address the behavior of their staff, particularly in the parts department. No customer should ever be made to feel disrespected or dismissed the way I was. I strongly urge anyone considering doing business here — especially with the parts department — to proceed with caution. Customer service clearly isn’t a priority at this dealership. More

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Thank you for you honest service, although a little steep, but nonetheless always a good experience to have Rizza service our cars. steep, but nonetheless always a good experience to have Rizza service our cars. More

by lousuffi Verified Customer Verified Customer

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Service that was provided was not what I was used to. I was given the run around and treated very badly. I will never come back to Rizza for any type of service. I was given the run around and treated very badly. I will never come back to Rizza for any type of service. More

by carolyn.thomas921 Verified Customer Verified Customer

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Service is Great done right the first day friendly staff and easy to make a appointment and easy to make a appointment More

by JKOPSKY1 Verified Customer Verified Customer

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Everytime I visit I receive excellent customer service. Fast service as well. Never any issues. Fast service as well. Never any issues. More

by KRISTY.BLAKEMORE Verified Customer Verified Customer

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Abilityv to listen to customer concerns. Was very pleased with John Howard otofesdionalism... Will refer others Was very pleased with John Howard otofesdionalism... Will refer others More

by jtarmarshall Verified Customer Verified Customer

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The service rep was very courteous and efficient. .the waiting area was very comfortable and clean. .the waiting area was very comfortable and clean. More

by bchinn8637 Verified Customer Verified Customer

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Horrible experience and no type of communication between the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white m the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white man wad greeted respectfully and they also shook his hand with me I arrived and no one attended me. The advisor continued to make excuses I had an appointment for 9:20 and my truck wasn’t even looked at till 4pm at that time the advisor Jim Howard tried to makes excuses as for why my truck wasn’t still seen said he’d call me the next day around noon didn’t even communicate anything about keep my truck beside saying we might have to never called to say hey we couldn’t get to the truck today and will get to it tomorrow nothing. Next day comes still no call about anything 12 noon comes I’m calling still no answer it’s 2:30 now I live 40 minutes away I literally had to drive up there to get a answer and till had no answer my truck wasn’t even seen ? I said what do you’s do he said nothing words are exchanged I said give me back my keys then didn’t try to resolve the situation or accommodate me in a way shape or form didn’t make anything better just made it worse. Horrible customer service More

by Ornelascj19 Verified Customer Verified Customer

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The service personnel are great to work with and car has continued to run well. continued to run well. More

by Skmiec Verified Customer Verified Customer

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I found the service to be polite and respectful but much too expensive to use for an oil change and tire rotation. The 90 minute wait was excessive since I actually made an appointment for the service. too expensive to use for an oil change and tire rotation. The 90 minute wait was excessive since I actually made an appointment for the service. More

by Fro32 Verified Customer Verified Customer

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