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Roy Sommerfeld
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Roy Sommerfeld
New Car Manager
Rizza Cadillac Buick GMC
8425 West 159th Street
Tinley Park, IL 60477
14 Reviews
14 Reviews
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14 Reviews of Roy Sommerfeld
August 12, 2023
Horrible experience and no type of communication between the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white m the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white man wad greeted respectfully and they also shook his hand with me I arrived and no one attended me. The advisor continued to make excuses I had an appointment for 9:20 and my truck wasn’t even looked at till 4pm at that time the advisor Jim Howard tried to makes excuses as for why my truck wasn’t still seen said he’d call me the next day around noon didn’t even communicate anything about keep my truck beside saying we might have to never called to say hey we couldn’t get to the truck today and will get to it tomorrow nothing. Next day comes still no call about anything 12 noon comes I’m calling still no answer it’s 2:30 now I live 40 minutes away I literally had to drive up there to get a answer and till had no answer my truck wasn’t even seen ? I said what do you’s do he said nothing words are exchanged I said give me back my keys then didn’t try to resolve the situation or accommodate me in a way shape or form didn’t make anything better just made it worse. Horrible customer service More
by Ornelascj19
Verified CustomerOther Employees Tagged: Jay Bakr, Nick Richko, Bert Dutcher, John Howard, Becky Aboswielem, Jim Monahan, JIM LAAS , Mike Lorenzo, Juan Rocha
Helpful 
March 26, 2023
I had a great experience purchasing and servicing my new CT-5 V at Rizza Cadillac. The sales, finance, and service staff were all very professional. CT-5 V at Rizza Cadillac. The sales, finance, and service staff were all very professional. More
by Hammad8583
Other Employees Tagged: Jay Bakr, Bert Dutcher, Ryan Clark, Becky Aboswielem
March 22, 2023
It was a friendly environment, bright showroom and I had a very knowledgeable and professional salesman, Ryan Baker. a very knowledgeable and professional salesman, Ryan Baker. More
by MSVINAJ
Other Employees Tagged: Melizza Contreras, Ryan Baker , Mike Lorenzo
March 17, 2023
Really good at taking care of your the customer. Very nice customer service and pretty knowledgeable also Very nice customer service and pretty knowledgeable also More
by CHE.CHAP74
Other Employees Tagged: Jay Bakr, Nick Richko, John Howard, Becky Aboswielem, Tom Wentz, Jim Monahan , Danielle O'Connor, Juan Rocha
March 06, 2023
Good good g o o d g o o d g r e a t More
by KNIGHTLADY00
Other Employees Tagged: Bert Dutcher, John Howard, Becky Aboswielem, Tom Wentz, Jim Monahan, Brian James , Mike Lorenzo, Danielle O'Connor, Juan Rocha
January 27, 2022
Dealership was very professional along with Jim Allegretti there very good-looking General Manager. Car dealerships need more Jim Allegretti's . He was kind smart and very helpful . Allegretti there very good-looking General Manager. Car dealerships need more Jim Allegretti's . He was kind smart and very helpful . More
by Cars
Other Employees Tagged: Joe Volturo, Christen Dargan, Melizza Contreras , Jim Allegretti, Mike Lorenzo, Anthony Rizza
October 22, 2021
Don’t have time to do this, the service was great! Ok get me off this project, I’ll be going elsewhere because you are being a pest!! 15 emails phone calls, like I said? I do not have time for this. I am ass me off this project, I’ll be going elsewhere because you are being a pest!! 15 emails phone calls, like I said? I do not have time for this. I am assuming that every time I use your service I can look forward to this?? More
by hfreece
Other Employees Tagged: Larry Papp, Mark Hoover, Joe Volturo, Dan Choi, Ryan Clark, Christen Dargan, Munir Nazer , John O'Connell, Anthony Rizza
March 01, 2019
Danielle is excellent svc mgr Great service and great experience and sales and finance dealership team that is so valuable plus caring and Danielle o'connor is the best svc mgr Great service and great experience and sales and finance dealership team that is so valuable plus caring and Danielle o'connor is the best svc mgr More
by PAXPAC27
Other Employees Tagged: Larry Papp, Joe Volturo , Agnes Casino, Mike Lorenzo, Mike Mikicic, Marty “Coach” Nowak, John O'Connell, Amanda Pickett, Joe Uccardi, Danielle O' Connor
December 28, 2018
Fantastic Just want to say that Danielle is a fantastic service advisor. She always takes the time to explain to you what’s going on with your car. Just want to say that Danielle is a fantastic service advisor. She always takes the time to explain to you what’s going on with your car. More
by Sarahg1981
Other Employees Tagged: Larry Papp, Mark Hoover, Joe Volturo, Jay Bakr , Marcelino Alfaro, Mo Almasri, Steve Barakat, Mike Mikicic, John O'Connell
December 05, 2018
Recall and Cabin Air Filter I went in for a recall and decided to do my cabin air filter since the car was going to be at the shop either way. The service was quick for what I ne I went in for a recall and decided to do my cabin air filter since the car was going to be at the shop either way. The service was quick for what I needed to have done. More
by torres0125
Other Employees Tagged: Mark Hoover, Joe Volturo, Bert Dutcher , Marcelino Alfaro, Tyler Eubanks, Joe Gonzalez, Josh Jansky, Adam Jung, Marty “Coach” Nowak
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