Jim Rutherford | Page 34

I moved to the Oregon coast in May 2019, and discovered Royal Moore Subaru as the nearest dealer for service on my 2018 Forester. With a few very good service experiences, I decided to contact them first Royal Moore Subaru as the nearest dealer for service on my 2018 Forester. With a few very good service experiences, I decided to contact them first about a second new Subaru purchase. The details I obtained by phone were excellent with no hassles. I placed a refundable deposit on a vehicle that was scheduled for later delivery. Both Jim and Clint contacted me when the car arrived, and I made the 70 mile trek to see it. The car was ready for my view and test-drive upon arrival. Most purchase details had been considered by phone, so the sales process was about as simple as could be. I love the new car, and appreciate the way my entire sales experience transpired - from phone call, to updates, to driving off the lot. Royal Moore Subaru has well earned my loyalty! More

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I’ve been going to Royal Moore for several years, mostly to service my Forester. And it’s a drive for me but that’s just how much I think of the service department at RM. so much so that when I went shoppin to service my Forester. And it’s a drive for me but that’s just how much I think of the service department at RM. so much so that when I went shopping for a new car, they were one of my first stops. And they didnt disappoint - Jim in Sales worked with me throughout the process, the test drives, the trade in and the financials, making me feel comfortable and never pressured. A super positive experience. And Emilyea in Customer Experience gave me a thorough run through of all the features of my new Subaru in great detail answering all my questions. Awesome! More

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Edge-of-tread tire puncture required tire replacement. Options reviewed. Decision to replace with a "shaved" new tire (would have taken 2-3 days) reversed upon closer examination of tread wear; purchased Options reviewed. Decision to replace with a "shaved" new tire (would have taken 2-3 days) reversed upon closer examination of tread wear; purchased new tire from inventory on hand for much better price than Carr Subaru (closer to home, but ~inferior service and price). Very friendly service reps (as usual!) and very efficient sales/service (also as usual). Thanks! Jim Buell PS: I don't recognize all the folks below, but everyone with whom I actually dealt deserves 5 stars. More

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Had a wonderful experience purchasing my 2020 Outback from Royal Moore. The process was smooth and painless from start to finish. Emmylea answered all of my questions during our virtual delivery. Couldn’ from Royal Moore. The process was smooth and painless from start to finish. Emmylea answered all of my questions during our virtual delivery. Couldn’t be happier with my new Subaru! More

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Helpful staff and an overall good experience. They found the model I wanted at another dealer and got it there that afternoon for me. Nice. the model I wanted at another dealer and got it there that afternoon for me. Nice. More

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Excellent experience with dealership and Subaru salesperson Jim Rutherford. He took extreme measures to accommodate my situation. Came across as sincere and honest. Highly recommend. salesperson Jim Rutherford. He took extreme measures to accommodate my situation. Came across as sincere and honest. Highly recommend. More

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Great 1st time engagement with Luis over the phone. No BS and asked the right questions then gave me his offer. I looked around and found another dealer that did just the opposite but gave me a slightly bett and asked the right questions then gave me his offer. I looked around and found another dealer that did just the opposite but gave me a slightly better deal. I brought back to Luis and he got close and I paid him more because of the upfront and direct approach the first time. He could be in on the day I wanted to complete the purchase so he set me and my wife up with Jim to complete the purchase and he did a great job too. More

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Dealer put in the extra effort to find the specific vehicle we wanted. Offered a fair price for new vehicle and trade in. Worth the extra drive. vehicle we wanted. Offered a fair price for new vehicle and trade in. Worth the extra drive. More

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I had a good experience visiting this dealership. All of the staff were friendly and focused on helping me to get the car I wanted. of the staff were friendly and focused on helping me to get the car I wanted. More

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Outstanding knowledge and service. No pressure; focused on solving a need versus making a sale. Fast, friendly and comfortable service. A dealership that builds partnerships and long term relationships. on solving a need versus making a sale. Fast, friendly and comfortable service. A dealership that builds partnerships and long term relationships. More

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