Jocy Barrera
Jocy Barrera at Volkswagen of Downtown Chicago
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Jocy Barrera

KBB Acquisition Specialist

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.8
20 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

20 Reviews

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20 Reviews of Jocy Barrera

April 06, 2024

Dealership Rating
Employee Rating

This was the best car leasing experience I've had in years. The entire process was handled with dignity, respect and kindness. Especially on the part of the salesman Johnny O More

by glenn.derringer
Workmanship
Service Time
Recommend Dealer
Yes
Apr 08, 2024

Volkswagen of Downtown Chicago responded

Thanks, Glenn, for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

February 12, 2024

Dealership Rating
Employee Rating

Jocy and every outstanding performer at Chicago Downtown Volkswagen were just great. This car dealership epitomizes the idea of “Customer First.” Jocy has an outstanding work ethic, a lovely manner with cu More

by Linda Lou
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2024

Volkswagen of Downtown Chicago responded

Linda, Thank you for taking the time to share your thoughts on working with Jocelyn and our team. We're glad to hear we delivered such a great experience!

October 27, 2023

Dealership Rating
Employee Rating

Jim & Matt helped me out also Donnie finance made my purchase an easy ride thanks to them!!!!! Happy customer! More

by MD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 29, 2023

Volkswagen of Downtown Chicago responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

October 02, 2023

Dealership Rating
Employee Rating

Jocelyn Barrera Was a great help today! Very easy to talk with and a great help today helping me sell my vehicle. It was a pleasure working with her. More

by Mr.Rayne23
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Manuel Santos

Oct 03, 2023

Volkswagen of Downtown Chicago responded

Mr. Rayne, Thank you so much for your kind words for Jocelyn, and for taking the time to leave us this wonderful feedback!

September 18, 2023

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Employee Rating

Terrible attitude and very disrespectful i came in expecting to sell my car when i was greeted with a nasty attitude and a low offer when i asked if we can do better I was told if im not happy i can l More

by Justin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 22, 2023

Volkswagen of Downtown Chicago responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to Matt Kutyna or Michael Zafiriou at 312-628-4839.

June 28, 2023

Dealership Rating
Employee Rating

Jocelyn was awesome! She really friendly, professional , and very helpful! She got me a great price when selling my car!! I would highly recommend her if you’re looking t More

by jnmousios
Sales Price Transparency
Recommend Dealer
Yes
Jun 28, 2023

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Jocelyn to be a positive one. Please don't hesitate to reach out if you need anything else.

May 30, 2023

Dealership Rating
Employee Rating

Jody was very helpful when I came to look at trading in my vehicle. She was prompt to find me and led me right where I needed More

by Marty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 31, 2023

Volkswagen of Downtown Chicago responded

Thanks, Marty, for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

April 14, 2023

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Employee Rating

The dealership is nice & the people are very welcoming. They honor what they say over the phone and e-mail communication - so can confirm they have your best intent in mind. More

by Kb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Layne Shlimovitch

Apr 16, 2023

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 10, 2023

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Employee Rating

Volkswagen of Downtown Chicago is an awesome dealership! Everyone I encountered seemed genuine and respectful. Danny (sales associate) and Matt (general sales manager) were both patient and worked v More

by Terry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 10, 2023

Volkswagen of Downtown Chicago responded

Thank you so much for choosing Volkswagen of Downtown Chicago! Congrats on your new purchase, and let us know if we can be of any more assistance!

April 07, 2023

Dealership Rating
Employee Rating

Jocelyn was very helpful and resourceful. She answered my questions and I enjoyed her character. More

by Brianna S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 07, 2023

Volkswagen of Downtown Chicago responded

Brianna, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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