Jody Cruce | Page 3

Luis is great! He always makes sure that my car is driving safe! He has great customer service. He always makes sure that my car is driving safe! He has great customer service. More

by rollinsh25 Verified Customer Verified Customer

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They do great work and always take care of my truck no matter how I abuse it. matter how I abuse it. More

by ANDREWPMERKER Verified Customer Verified Customer

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Very disappointing. Purchased my Rubicon from Palmer's a month ago. I wanted Rubicon with side steps because it was too tall for my kids. The sales people said parts tea Purchased my Rubicon from Palmer's a month ago. I wanted Rubicon with side steps because it was too tall for my kids. The sales people said parts team can help with it. They showed me options to choose from and luckily they had the side steps that I wanted in stock. They asked me if I wanted to pay out of pocket or include it in my car price deal. Decided to include in a car price -> signed a contract -> Got a new car key and made sure when we had to come back for the side steps with sales ppl -> they said "parts team will give you a call when they are available". "Sounds perfect. Give me a call anytime. Bye!". -> Waited over a week, never got a call from them. so I had to call. -> Parts team said that sales and finance team did not include the side steps in my car price by accident, so asked if I could pay $1k out of my pocket. -> I said "I could. but please double check with sales or finance if they could change the contract or do anything about it before I pay and make an appointment.". "Sure, will do". -> Never called like the last time. -> I called the sales to see how he handles it. the answer was that he was getting different answers from a manager and finance team so be would give me a call after checking with them. -> has been a week, never called again. Super irresponsible, Untrustworthy. Lack of customer service. Just need to sell their cars 💵💵💵 I'm purchasing and installing my side steps from others. Never going back to Palmer's. More

by Hyejin Verified Customer Verified Customer

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Had an issue with my jeep and they were able to figure it out in about 2 days. Amazing considering the last shop just held on to it for 2 weeks and still couldn’t give me a diagnosis. out in about 2 days. Amazing considering the last shop just held on to it for 2 weeks and still couldn’t give me a diagnosis. More

by andrewraygoza2015 Verified Customer Verified Customer

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Great service, great follow up and great experience. I have purchased several vehicles from Palmer Dodge and always a pleasure to work with them, including the service department. Casey Cruce was awesom I have purchased several vehicles from Palmer Dodge and always a pleasure to work with them, including the service department. Casey Cruce was awesome to work with. More

by garyroyal Verified Customer Verified Customer

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This dealership is a always a joy to work with. They are always professional and courteous! They are always professional and courteous! More

by ELITEMOTORS45 Verified Customer Verified Customer

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“Palmer Dodge went above and beyond! David Keller, Kyle Kammers, Luis, Hiram, Kim, Sarah, and Richard provided top-notch service—fast, professional, and honest. My vehicle runs like new. David Keller, Kyle Kammers, Luis, Hiram, Kim, Sarah, and Richard provided top-notch service—fast, professional, and honest. My vehicle runs like new. Highly recommend!” More

by robertsparadigm Verified Customer Verified Customer

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Kim, as always, took great care of me. Quick oil change while I waited in the lobby. Quick oil change while I waited in the lobby. More

by mark.walters Verified Customer Verified Customer

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Fantastic service department. They did a great job on my truck. I live about 40 miles from Palmer dealership. I have two other dealerships within 10 miles of me, but I would rat They did a great job on my truck. I live about 40 miles from Palmer dealership. I have two other dealerships within 10 miles of me, but I would rather take my truck to Palmer then the other two dealerships. I've tried taking my truck to the other two dealerships for service, but every time my truck stayed there for weeks upon weeks and not everything was resolved. Keep up the good work Palmer. More

by CH Verified Customer Verified Customer

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This dealership is an absolute pleasure to work with. Everyone is very helpful and will go out of their way to make sure their customer is completely satisfied. My experience with Palmer Dodge was excep Everyone is very helpful and will go out of their way to make sure their customer is completely satisfied. My experience with Palmer Dodge was exceptional. More

by CWRIGHT1977 Verified Customer Verified Customer

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