Joe DeGroodt | Page 8

Friendly, knowledgeable and prepared. Able to answer all my questions and clearly explained what I needed to do to purchase a new car. Able to answer all my questions and clearly explained what I needed to do to purchase a new car. More

by Mcallita1 Verified Customer Verified Customer

Report | Print

Was a great experience. Would definitely recommend. Excited for our future truck and the Memories we will make :) Would definitely recommend. Excited for our future truck and the Memories we will make :) More

by Baschster@gmail.com Verified Customer Verified Customer

Report | Print

Mathew was totally professional and polite. I have no issues driving into DCH. I appreciate being able to wait in a relaxing setting. I have no issues driving into DCH. I appreciate being able to wait in a relaxing setting. More

by PMENDOLIA51 Verified Customer Verified Customer

Report | Print

Had a 4:30 appointment to pick up our car. Finished at 7:20. Felt pressured to take the extended warranty. Our salesman Joe was terrific. Explained the features of the car very well. Finished at 7:20. Felt pressured to take the extended warranty. Our salesman Joe was terrific. Explained the features of the car very well. More

by KCHMIELNIK Verified Customer Verified Customer

Report | Print

Very friendly with no high pressure sales! Very quick with paper work and clear about items. Very quick with paper work and clear about items. More

by RUNNINGBASES7 Verified Customer Verified Customer

Report | Print

My salespeople Zion and matt were awesome and so much help. They both made the process very easy and helped to get me the deal I wanted. Matt even helped me out while on his vacation and Zion came in on help. They both made the process very easy and helped to get me the deal I wanted. Matt even helped me out while on his vacation and Zion came in on his day off when I came in to pick up the car earlier than planned! Robert helped finalize all the paperwork and made everything easy to understand and was very transparent with me regarding everything with the sale! They all made the buying process very easy and fast, I would recommend this dealership to anybody in the market for a new car! More

by XBURT0NX111 Verified Customer Verified Customer

Report | Print

DCH Wappingers Falls Toyota is a great car dealer. My initial contact with the dealer was with Stefon in the internet sales department (Though I didn’t realize that at the time) He was very friendly My initial contact with the dealer was with Stefon in the internet sales department (Though I didn’t realize that at the time) He was very friendly and informative. When I called back to set up an appointment with him I talked to Tony and asked him to confirm that the price was just MSRP and he told me yes. I asked if there were any other fees besides TTL and he said that there was a warrantee or protection (I don’t remember exactly what he said) I said like a 7 year 100 K warranty and he said yes. So I was good to go to drive the hour and 15 minutes to the dealer from my location. When I arrived, I told the receptionist, who is a wonderful person, that I had an appointment with Stefon but was told that he was off today. Which was odd. But Joe would be my sales agent. I thought that was weird but ok. I was told that Stefon was in internet sales. There needs to be better communication on that whole situation. Joe is very knowledgeable friendly and professional. A true asset to his dealer and Toyota. He explained everything to my wife and I and we had a great time. After explaining the ordering/allocation process and going over the prices of everything we wanted and taking our information he said he had to go put the info into the finance system and he would be right back. Everything was perfect up to this point. He came back and showed us the finance sheet with the price of the vehicle and the options we chose and the TTL and the $175 documentation fee (this amount is capped by NY law which is great) but there was also an amount for a Protection Package for $1379. I was unaware of this charge up until that point. Joe said it is on every price on their website, but I had not looked at any prices since the vehicle I wanted was not in stock. Safe it to say that I was not very happy to see that. I told Joe that the package was a deal breaker and that it would need to be removed. I will keep the rest personal. I can’t stress enough how great the rest of the experience was and am so looking forward to the arrival and delivery of my vehicle. I am sure it will be a great experience. I highly recommend this dealership. Thank you. More

Report | Print

Easy sale - only complaint was both 12v outlets didn't work. Fortunately it only needed a couple of fuses replaced. This should have been checked before I took the car home. work. Fortunately it only needed a couple of fuses replaced. This should have been checked before I took the car home. More

by MDETH1313 Verified Customer Verified Customer

Report | Print

They definitely stand behind their sales. We had a issue after we got the car home. They immediately fixed it. We had a issue after we got the car home. They immediately fixed it. More

Report | Print

Everone was very helpful. They worked with us and gave us a good deal. They were very honest They worked with us and gave us a good deal. They were very honest More

Report | Print