Joe Diss | Page 3

Reliable sales and service for over a decade. My sales experience has been very good and the service is excellent. My sales experience has been very good and the service is excellent. More

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I took my car in for service because it was making noise from the engine. The dealer techs misdiagnosed the problem and fixed the idler pulley instead. I took it back to them and they gave me a loaner since from the engine. The dealer techs misdiagnosed the problem and fixed the idler pulley instead. I took it back to them and they gave me a loaner since their techs were busy that day. Mr Joe Diss called me to tell me that the issue may be with the Vanos system and in order to make this determination I would have to pay $1700! I told him to give me the weekend to think about it. Since they were going to credit me the initial cost to change the idler pulley ($745) I told them to proceed. When they were going to check the car it would not start. At this point, Mr Joe Diss called me to say that I would need to pay to fix the car or have it towed to my home. The car is a 2010 128i that sat on their lot for over a month without being serviced. My expectation is that my car should return to my home just like I took it to them - being driven. Now they sent me a Demand for Return of Loaner and are saying that I have abandoned my car. This is the worst, and I mean the WORST dealership in the area. Their customer service is subpar and they do not take ANY responsibility for their negligence. More

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Eric Lovo is the most amazing sales person. He was patient, kind and understanding of my needs. He explained the ins and outs thoroughly and I can’t wait to purchase my next vehicle from him. He was patient, kind and understanding of my needs. He explained the ins and outs thoroughly and I can’t wait to purchase my next vehicle from him. More

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The process from start to finish was excellent. Deserea is the best CA I've dealt with over the past 20 years! Her service was exceptional and she addressed all of my needs during the process. C Deserea is the best CA I've dealt with over the past 20 years! Her service was exceptional and she addressed all of my needs during the process. Couldn't have gone any smoother. Thanks Deserea and BMW of Silver Spring! Love my M440xi! More

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The service representative (Brandi) is awesome. She is very knowledgeable and customer oriented. I appreciate her service. She is very knowledgeable and customer oriented. I appreciate her service. More

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Great service and staff from start to finish. Never had a bad experience iat this dealership. Never had a bad experience iat this dealership. More

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Feels like home whenever i go there to get serviced. Rachel Rhea, and her service manager Joe Diss are excellent Rachel Rhea, and her service manager Joe Diss are excellent More

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Joe is a great human and he makes your service department look really really good! look really really good! More

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Eric Lovo and the entire BMW of Silver Spring team always provide top tier service! provide top tier service! More

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Love Bmw of silver spring, best dealer In the area. Thank you to my sales advisors Thank you to my sales advisors More

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