Joe French
Joe French at Klaben Ford Lincoln

Joe French | Page 41

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,057 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

30 yrs, 3 mos

Industry Experience

30 yrs, 3 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,057 Reviews

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1057 Reviews of Joe French

June 07, 2023

Dealership Rating
Employee Rating

Always ready and prepared to accept my vehicle and work with me to get it serviced timely and efficiently. I always appreciate his friendliness and assistance. More

by Jonathan.bisnett
Service Price Transparency
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Recommend Dealer
Yes

May 28, 2023

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They we’re on time for my appointment. They kept me updated on what they found and offered possible solutions. They were very courteous. More

by weissjoselle
Service Price Transparency
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Recommend Dealer
Yes
May 28, 2023

Klaben Ford Lincoln responded

Thank you for taking the time to post your review, share your feedback, and for the positive comments. We share these with our entire team and reflect on their content for affirmation and opportunities for improvement. Based on your 4 star rating we did a good job serving you during your recent visit. It also tells us we could have done better in providing you with the level of service experience you deserve. Sometimes there are small things we overlook or expectations we set and don’t quite deliver on. Might I have just a couple minutes of your time at your convenience to gain additional insight? My direct contact information is below. It is my responsibility to take this back to our team for coaching, counseling, and celebrating as we continuously work towards improving our customer’s experiences. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford – (216)337-1005 – sbradford@klaben.com

May 26, 2023

Dealership Rating
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Very pleased with quick response to a tire puncture service requirement. Contacted service via email on a Sunday and got response from Service Manager. More

by JBARTLETT3
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford, Dylan Becker

May 23, 2023

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Awesome Dealer, and Joe was great every step of the way! Kept me informed on my vehicle’s service and was very friendly! Kim was a rockstar too! More

by Matt59goodnow
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Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

May 23, 2023

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Friendly and very good service. In and out in an hour. I would recommend this dealer More

by DEB5241952
Service Price Transparency
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Recommend Dealer
Yes

May 22, 2023

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Everyone is so nice to me and always helps me with any questions I have . More

by Jackmoore
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Recommend Dealer
Yes

May 15, 2023

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Been coming to this dealership for many years because of their friendly, knowledgeable staff and expert service. I will continue to come. More

by HOLATAMARJ
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

May 15, 2023

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Employee Rating

Klaben Ford has been nothing but outstanding when it comes to purchasing and servicing my vehicles. I recently lease a F150 and could not be happier with it. Mr. Klaben went out of his was to take care More

by Jmc422
Sales Price Transparency
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Recommend Dealer
Yes

May 13, 2023

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Excellent customer service! !! Fixed my car in a timely manner and did a great job fixing the issues More

by FLYINGFREE108
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford , Michael Albritton

May 13, 2023

Dealership Rating
Employee Rating

Always a positive experience with Klaben service. My tech, Joe French, does a great job taking care of my needs. His professional and personal attitude gives me confidence that I am being taken car More

by TJPATTIE
Service Price Transparency
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Recommend Dealer
Yes
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