Joe French
Joe French at Klaben Ford Lincoln

Joe French | Page 74

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,057 Reviews

I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218

Dealership Experience

30 yrs, 3 mos

Industry Experience

30 yrs, 3 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,057 Reviews

Write a Review

1057 Reviews of Joe French

October 08, 2019

Dealership Rating
Employee Rating

Good service but.... no service because of 3 techs not showing up. Mona was excellent tho and so was Joe. They were very fair. Thank you. More

by CAROLINA3MOON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

October 06, 2019

Dealership Rating
Employee Rating

Great experience, as always! I’ve leased several vehicles from Chris Moldas and Klaben Ford. Chris always know what I want and has it ready when I get there. Klaben and Chris alwa More

by shughes457
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 06, 2019

Dealership Rating
Employee Rating

Warranty Repair Had a bad wheel bearing that was covered under warranty , took a couple of days but had a comfortable loaner and it all was no charge. More

by jdee1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 04, 2019

Dealership Rating
Employee Rating

Repair service Joe did a great job from start to end on my service call. He even went above and beyond helping me with my truck. Good rep More

by MOFFITDG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wayne smith

October 04, 2019

Dealership Rating
Employee Rating

fix it right the first time We had our 2017 Ford Fusion in several months ago for an electrical problem and battery was replaced and Brandon told us all electrical outlets worked More

by Hhanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Pritchett

Oct 04, 2019

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback to us. We read, reflect, and share your comments with our entire team, using it for counselling, coaching, and celebration opportunities. I apologize for your inconvenience and time spent correcting a concern brought up on a previous visit, no excuses. I appreciate you and your wife taking the time to speak with me on the phone today and the positive comments made about our team members and past experiences. It was a pleasure to meet both of you over the phone and thank you again for providing some more insight into your visit. As mentioned on the phone we appreciate the business, but more importantly the relationships we're able to have with our customers based on confidence and trust. I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

October 04, 2019

Dealership Rating
Employee Rating

Very good. The hospitality and service was excellent.. They got me in and out in no time. Joe French did a awesome job with my questions.He went above and beyond More

by RAZZJ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 17, 2019

Dealership Rating
Employee Rating

30,000 mile check and new clutch Pleased with the service. Mona has always been great to keep me posted. The clutch was still under warranty, so I did not have to pay. More

by maryellenyeager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

September 14, 2019

Dealership Rating
Employee Rating

Efficient service Joe French returns my calls in a timely manner. He keeps me updated on the status of my car when it is in for service and explains exactly what is More

by idalou2002
Customer Service
Friendliness
Recommend Dealer
Yes

September 12, 2019

Dealership Rating
Employee Rating

Body and service work Excellent 👌 service. First at body shop then sent to service center for service. Fast. Reliable friendly. Great experience. Highly recommend for More

by brenpep01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Brinko

September 12, 2019

Dealership Rating
Employee Rating

Excellent service I appreciate the Klaben Service Center because they get the job done well, communicate with you when there are delays, etc. I don't mind being withou More

by DARLENEC21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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