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Joe French
1,074 Reviews
I have been working at Klaben for 26 years. I have been Master Certified for over 14 years, and have been ranked in the Top 10 for the Pittsburgh Region for over 9 years. I enjoy giving customers the best possible service experience they can have and value the many lasting relationships that have developed over the years. 330-673-3139 ext 218
Read moreDealership Experience
30 yrs, 4 mos
Industry Experience
30 yrs, 4 mos
Specialties & Trainings
Master Certified Service Advisor
1,074 Reviews
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1074 Reviews of Joe French
November 04, 2016
Service and customer relations . Service and customer relations were as I expected, excellent. When the service inspection, subsequent to an oil change and tire rotation, discovered a Service and customer relations were as I expected, excellent. When the service inspection, subsequent to an oil change and tire rotation, discovered additional problems, the service department promptly (and accurately) informed me exactly what the problems were, the anticipated cost and since the repairs would take two (2) days to complete (due to a need to order parts),assisted me with a car rental, then promptly notified me when my car was ready. The work came in under estimate. They also assisted me by filing for the rebate I was due. More
by DRACO151
Verified Customer
November 03, 2016
Great Service Had my car in for oil change, fluid check, etc. Mona Crooks was awesome and so was Joe French. I'm not sure which mechanic worked on my car but he did Had my car in for oil change, fluid check, etc. Mona Crooks was awesome and so was Joe French. I'm not sure which mechanic worked on my car but he did a great job. The complimentary car wash was a nice bonus. I've been dealing with Klaben Ford in Kent for many years for service and new vehicles and I have never been disappointed. More
by lpinkerton54
Other Employees Tagged: Mona Crooks , Mechanic unknown
November 03, 2016
Joe is the best Excellent care by Service advisor, Joe French - work done well and in promised time frame. Nice snacks provided in clean comfortable waiting area. Thi Excellent care by Service advisor, Joe French - work done well and in promised time frame. Nice snacks provided in clean comfortable waiting area. This sentence is yo satisfy 25 Word minimum. More
by Lexi15Stowe
November 02, 2016
Routine maintenance with extraordinary customer service My car is still fairly new, so I did not expect anything to be wrong with it. Joe verified that everything was fine during this oil change. He provi My car is still fairly new, so I did not expect anything to be wrong with it. Joe verified that everything was fine during this oil change. He provides superior customer service always. More
by Lisa
November 02, 2016
Another satisfied visitor The service guys are great and always keep me updated on what is going on with my car. I would highly recommend to anyone who needs service for their The service guys are great and always keep me updated on what is going on with my car. I would highly recommend to anyone who needs service for their car. More
by ANDREAMBIGGER6
October 27, 2016
Joe French is an excellent service representative Excellent dealership, I wouldn't go anywhere else to buy a Ford product, or to have my Ford serviced. Everyone is so friendly. I've been a customer fo Excellent dealership, I wouldn't go anywhere else to buy a Ford product, or to have my Ford serviced. Everyone is so friendly. I've been a customer for over 30 years. More
by GFL-LEE
October 27, 2016
My thoughts Over a period of time I have found the staff to be consistently friendly but professional, very helpful in working out an appointment for service and Over a period of time I have found the staff to be consistently friendly but professional, very helpful in working out an appointment for service and generous in explaining in detail the service to be rendered. I have never been disappointed. More
by TEAMJM1
October 26, 2016
Good experience buying my new vehicle. We stopped in on a Saturday afternoon to consider trading in our Ford Explorer for a new model. Was greeted by Joe Bellian and He walked us through o We stopped in on a Saturday afternoon to consider trading in our Ford Explorer for a new model. Was greeted by Joe Bellian and He walked us through our needs and matched us up with the new Explorer that had everything on it we required. Trade in value with incentives got us to pull the trigger on the Purchase that afternoon. We are loyal to Klaban Ford because of the Service Dept. and our long time Service Advisor Joe French. He has helped us service our last Five Ford vehicles. We trust him and have always been well taken care of by Mr. French. More
by Lexi15Stowe
Other Employees Tagged: Joe Bellian
October 25, 2016
Outstanding Dealer Doug Carter is an outstanding sales person and Christine is a very nice Love you both thanks a lot for all you guys do thank you. Doug Carter is an outstanding sales person and Christine is a very nice Love you both thanks a lot for all you guys do thank you. More
by KERRYTHOMPSON35
Other Employees Tagged: Christine Klaben , Doug Carter
October 24, 2016
Rattle noise found while getting new tires. The service technician figured out what was making a noise on my daughter's car that was in for new tires and an oil change. I probably would not have The service technician figured out what was making a noise on my daughter's car that was in for new tires and an oil change. I probably would not have figured what was causing the noise. More
by JASH1
