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Joe Garcia
Joe Garcia at Audi Wyoming Valley
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Joe Garcia | Page 7

Audi Brand Specialist

Audi Wyoming Valley

1470 PA-315, Suite 3
Wilkes-Barre, PA 18702

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4.9
105 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

4 yrs, 5 mos

Languages Spoken

English English

4.9

105 Reviews

Write a Review

105 Reviews of Joe Garcia

April 11, 2023

Dealership Rating
Employee Rating

No pressure sales-staff Knowledgeable Clean Friendly…but not overly…no one pounces on you Nice presentation of purchase Nice little gift Timely in communications No hidden agenda More

by KIEHARTC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Troy Craig

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Apr 19, 2023

Audi Wyoming Valley responded

Thank you for your review! We are thrilled to hear that you had a positive experience with our sales staff. We strive to ensure that our team is knowledgeable about our products and services, while also maintaining a clean and friendly environment that is welcoming to all of our customers. We understand that no one likes to feel pressured when making a purchase, so we make it a priority to provide a no-pressure sales approach. We're happy to hear that you felt comfortable during your visit and that our staff did not pounce on you. At our store, we take great care in presenting our products in a visually appealing manner, and we're glad that you appreciated our efforts. We also believe in giving back to our customers and are thrilled to hear that you enjoyed the little gift we provided. We understand that timely communication is important, and we make every effort to keep our customers informed throughout the sales process. Our goal is to ensure that there are no hidden agendas or surprises, and we're glad to hear that we met your expectations in this regard. Once again, thank you for your review, and we look forward to serving you again soon!

April 06, 2023

Dealership Rating
Employee Rating

Recently purchased a 2020 Audi Q3 from AUDI WV with the help of Joe in sales and Troy in finance. The transaction was seamless and enjoyable. Highly recommended this dealership. More

by STEPHANIE.LONGMORE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Troy Craig

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Apr 19, 2023

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a seamless and enjoyable transaction when purchasing your 2020 Audi Q3 and that Joe in sales and Troy in finance were able to assist you effectively. It is always our goal to provide our customers with the best possible service, and we are thrilled that we were able to meet your expectations. We appreciate your recommendation and look forward to serving you again in the future.

April 05, 2023

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Employee Rating

Great customer service. I arrived at my scheduled appointment time and didn't have a scheduled loaner for the waiting period. My service agent assured me that someone will b More

by JMIMMS336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curtis Maleninsky, Randy Hozempa, Joe Goas, Brian Kutzor, Kyle Osterhout , John Strobel, Bridget Walsh

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Apr 19, 2023

Audi Wyoming Valley responded

Thank you so much for taking the time to write such a positive review of our customer service. We are thrilled to hear that you had a great experience with us, even when there was a hiccup in the scheduling of your loaner vehicle. Our team is committed to ensuring that every customer feels valued and well taken care of. We are glad that your service agent was able to provide a creative solution to your transportation needs and that you felt taken care of throughout the process. We appreciate your loyalty and look forward to continuing to provide you with top-notch service in the future. Thanks again for choosing us!

Apr 19, 2023

JMIMMS336 responded

Funny thing is that I was attempting to purchase a vehicle from your dealership and had to go to another dealership to complete my transaction. Wyoming Valley Audi will never receive my business again. No more than two weeks later I worked with a salesperson named Bridget to get a deal worked out for a trade on an 2017 Audi Q7 and the purchase of a 2023 Audi Q8. The dealership didn’t have the Q8 with the featured that I needed, so they found one at a nearby dealership and made a dealer trade. The day before I was scheduled to pick up my new vehicle, we began to do finances (remotely) and I was not longer doing a trade and mentioned that I qualified for an Audi friends and family discount. The communication with the sales agent stopped, and I immediately got a call from the sales manager Charlie McFatten- sales manager Wyoming valley Audi. Charlie aggressively stated that he will not be honoring my discount and would like to know where I got the discount letter from, because I should have have one. I mentioned that I had a friend/family that works for Audi corporate and I qualify for the discount. He again, aggressively stated that the deal was done and that he already quoted me numbers and was not willing to sell the vehicle with the discount, because he wouldn’t be making money. He said he stood to lose 3000 on the deal and that it wasn’t worth it for him. I mentioned that he would be losing more than that because as a customer I spent more than 3000 on service alone in that dealership in 2022. So hearing this news and having already grown attached to the vehicle that I was purchasing I asked if he was willing to tell me where the vehicle was, so that I could contact that dealer and get the vehicle from them. He refused and said “since you’re not buying from me, why should I help you?” After trying to deescalate the situation and 3 phone calls later, Charlie stated he would tell me where the vehicle was only if I told him the name of the individual who gave me the discount letter. I complied and he reluctantly complied. He then call Audi corporate to search for the person who gave me the code. Lucky for him he was unsuccessful. I called Audi corporate and filed a formal complaint and I also contacted the dealership to make a formal complaint. I drove two hours and I was able to get my vehicle the next day, but I will never return to Wyoming Valley Audi, and I will never give them a penny more of my business. Well maybe I will stop by to show Charlie my new car. I think Charlie was upset that I didn’t let him take advantage of my by basically giving him my vehicle in a trade, when I took the trade off the table. Then I had a discount on top of that. Charlie is just not a good person when it comes to dealing with people and customer service. I recommend driving 2 hours and Scott Mayo at Audi Warrington. You will get better service and have an overall better experience. The sales manager Steve Geissler was instrumental in getting the vehicle released from Wyoming Valley Audi and getting to ready to be some the very next day. When I called Audi Warrington and spoke to Steve, and explained the situation. He said “I’ll honor it, I’m sorry you had to deal with this situation but please give me the opportunity to earn your business!” And he got it!!

March 16, 2023

Dealership Rating
Employee Rating

Great experience ! !! Mr Garcia was very pleasant and professional. I would recommend him to anyone. The manger, Charlie, and Steve were excellent to deal with. More

by RPT54
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Charlie McFadden , Steve Ubaldini

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March 15, 2023

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Employee Rating

The team at Audi of Wyoming Valley is great! I leased my car and they had all the paper work ready for me, car was cleaned and ready to go. They did an outstanding job! More

by LCOLLINS7
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis Maleninsky, Randy Hozempa, Kyle Osterhout, Joe Brennan , Bridget Walsh

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March 10, 2023

Dealership Rating
Employee Rating

John and Brian have been my service reps for years and they are both the best. Very attentive and always go above and beyond. More

by PATTID762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor , John Strobel

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March 07, 2023

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Employee Rating

Our salesperson John Garcia was very attentive to our needs and the situation we were in. our whole closing smoothly. This the fifth vehicle we purchased from Wyoming Valley Motors, and we were always sa More

by fpantucci
Recommend Dealer
Yes

Other Employees Tagged: Troy Craig

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February 25, 2023

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Employee Rating

From start to finish Joe Garcia and Mitch helped to make my purchase speedy and efficient. They had exactly what I was looking for, and I appreciate how fast they were in their responses to my questions. I More

by PBTJOE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mitch

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February 11, 2023

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Employee Rating

I set up an appt. for a test drive. Drove 1-1/2hrs. for the test drive and the manager Charlie sells the car while I'm actually test driving it. So unprofessional. Ch More

by vanngoe
Recommend Dealer
No
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February 10, 2023

Dealership Rating
Employee Rating

Bridget was GREAT and so EASY to work with! Highly recommend! Her husband was also great, as he was there the day I picked up my car! More

by metorquato
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bridget Walsh

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