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Joe Garcia
Joe Garcia at Audi Wyoming Valley
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Joe Garcia | Page 6

Audi Brand Specialist

Audi Wyoming Valley

1470 PA-315, Suite 3
Wilkes-Barre, PA 18702

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4.9
102 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

4 yrs, 5 mos

Languages Spoken

English English

4.9

102 Reviews

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102 Reviews of Joe Garcia

May 16, 2023

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Employee Rating

Fair price, along with an extremely pleasant and efficient transaction made purchasing my audi here a wonderful experience. More

by ELIZABETH43
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Troy Craig , Bridget Walsh

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May 11, 2023

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My lease was ending in July and I decided to start shopping a bit early this time around. I stopped into the dealership last Saturday and met with Joe Garcia. He was able to find a vehicle that was ab More

by CHERYL8980
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mitch Kotarski, Brian Kutzor

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May 10, 2023

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Wyoming Valley Audi is a great dealership. This is the second car we bought from there, and we have no complaints! Everyone is always very helpful and accommodating. More

by LMICCICHE86
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor

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May 05, 2023

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Best buying experience I have ever had. Treated me far better than any dealership I have been to this year. Loved my time there. More

by fmarmero
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Mitch Kotarski, Charlie McFadden

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April 26, 2023

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I am super impressed with the service at Audi. Brian is fantastic, he went above and beyond to take care of me. Steven and Marin in parts and Joseph in sales. The whole team could not have been an More

by Patricia McC
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor, Steve Jesuit, Marlynn Kolb

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April 18, 2023

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I’ve always had a great experience with the service department. Work is always done on time. Brian is always very professional More

by BXBOMB23
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brian Kutzor

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Apr 19, 2023

Audi Wyoming Valley responded

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you have always had a great experience with our service department and that Brian has been a standout professional. Our team takes pride in providing top-notch service and ensuring that all work is done in a timely manner. It's great to know that we've been able to meet your expectations consistently. Once again, thank you for your kind words and for choosing us as your service provider. We look forward to continuing to provide you with exceptional service in the future.

April 13, 2023

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Went to 6 dealers before buying car from Wyoming Audi. Most professional and courteous sales staff and finance dept . Will definitely recommend your company. Thank you. Special thanks to finance manager. More

by AARONDEROY
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Recommend Dealer
Yes
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Apr 19, 2023

Audi Wyoming Valley responded

Thank you for taking the time to leave us a review regarding your recent car buying experience at Wyoming Audi. We are thrilled to hear that our sales staff and finance department provided you with the highest level of professionalism and courtesy. Our team at Audi Wyoming Valley understands that purchasing a car can be a daunting experience, which is why we strive to make the process as seamless and stress-free as possible. We are glad that our efforts were recognized and that we were able to provide you with a positive experience. We truly appreciate your recommendation, and we are honored to have earned your trust and your business. We will make sure to pass on your kind words to our finance manager, who we know will be delighted to hear about the positive impact they had on your experience. Thank you for choosing Wyoming Audi, and we hope to have the opportunity to serve you again in the future.

April 11, 2023

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No pressure sales-staff Knowledgeable Clean Friendly…but not overly…no one pounces on you Nice presentation of purchase Nice little gift Timely in communications No hidden agenda More

by KIEHARTC
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Troy Craig

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Apr 19, 2023

Audi Wyoming Valley responded

Thank you for your review! We are thrilled to hear that you had a positive experience with our sales staff. We strive to ensure that our team is knowledgeable about our products and services, while also maintaining a clean and friendly environment that is welcoming to all of our customers. We understand that no one likes to feel pressured when making a purchase, so we make it a priority to provide a no-pressure sales approach. We're happy to hear that you felt comfortable during your visit and that our staff did not pounce on you. At our store, we take great care in presenting our products in a visually appealing manner, and we're glad that you appreciated our efforts. We also believe in giving back to our customers and are thrilled to hear that you enjoyed the little gift we provided. We understand that timely communication is important, and we make every effort to keep our customers informed throughout the sales process. Our goal is to ensure that there are no hidden agendas or surprises, and we're glad to hear that we met your expectations in this regard. Once again, thank you for your review, and we look forward to serving you again soon!

April 06, 2023

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Recently purchased a 2020 Audi Q3 from AUDI WV with the help of Joe in sales and Troy in finance. The transaction was seamless and enjoyable. Highly recommended this dealership. More

by STEPHANIE.LONGMORE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Troy Craig

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Apr 19, 2023

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a seamless and enjoyable transaction when purchasing your 2020 Audi Q3 and that Joe in sales and Troy in finance were able to assist you effectively. It is always our goal to provide our customers with the best possible service, and we are thrilled that we were able to meet your expectations. We appreciate your recommendation and look forward to serving you again in the future.

April 05, 2023

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Great customer service. I arrived at my scheduled appointment time and didn't have a scheduled loaner for the waiting period. My service agent assured me that someone will b More

by JMIMMS336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curtis Maleninsky, Randy Hozempa, Joe Goas, Brian Kutzor, Kyle Osterhout , John Strobel, Bridget Walsh

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Apr 19, 2023

Audi Wyoming Valley responded

Thank you so much for taking the time to write such a positive review of our customer service. We are thrilled to hear that you had a great experience with us, even when there was a hiccup in the scheduling of your loaner vehicle. Our team is committed to ensuring that every customer feels valued and well taken care of. We are glad that your service agent was able to provide a creative solution to your transportation needs and that you felt taken care of throughout the process. We appreciate your loyalty and look forward to continuing to provide you with top-notch service in the future. Thanks again for choosing us!

Apr 19, 2023

JMIMMS336 responded

Funny thing is that I was attempting to purchase a vehicle from your dealership and had to go to another dealership to complete my transaction. Wyoming Valley Audi will never receive my business again. No more than two weeks later I worked with a salesperson named Bridget to get a deal worked out for a trade on an 2017 Audi Q7 and the purchase of a 2023 Audi Q8. The dealership didn’t have the Q8 with the featured that I needed, so they found one at a nearby dealership and made a dealer trade. The day before I was scheduled to pick up my new vehicle, we began to do finances (remotely) and I was not longer doing a trade and mentioned that I qualified for an Audi friends and family discount. The communication with the sales agent stopped, and I immediately got a call from the sales manager Charlie McFatten- sales manager Wyoming valley Audi. Charlie aggressively stated that he will not be honoring my discount and would like to know where I got the discount letter from, because I should have have one. I mentioned that I had a friend/family that works for Audi corporate and I qualify for the discount. He again, aggressively stated that the deal was done and that he already quoted me numbers and was not willing to sell the vehicle with the discount, because he wouldn’t be making money. He said he stood to lose 3000 on the deal and that it wasn’t worth it for him. I mentioned that he would be losing more than that because as a customer I spent more than 3000 on service alone in that dealership in 2022. So hearing this news and having already grown attached to the vehicle that I was purchasing I asked if he was willing to tell me where the vehicle was, so that I could contact that dealer and get the vehicle from them. He refused and said “since you’re not buying from me, why should I help you?” After trying to deescalate the situation and 3 phone calls later, Charlie stated he would tell me where the vehicle was only if I told him the name of the individual who gave me the discount letter. I complied and he reluctantly complied. He then call Audi corporate to search for the person who gave me the code. Lucky for him he was unsuccessful. I called Audi corporate and filed a formal complaint and I also contacted the dealership to make a formal complaint. I drove two hours and I was able to get my vehicle the next day, but I will never return to Wyoming Valley Audi, and I will never give them a penny more of my business. Well maybe I will stop by to show Charlie my new car. I think Charlie was upset that I didn’t let him take advantage of my by basically giving him my vehicle in a trade, when I took the trade off the table. Then I had a discount on top of that. Charlie is just not a good person when it comes to dealing with people and customer service. I recommend driving 2 hours and Scott Mayo at Audi Warrington. You will get better service and have an overall better experience. The sales manager Steve Geissler was instrumental in getting the vehicle released from Wyoming Valley Audi and getting to ready to be some the very next day. When I called Audi Warrington and spoke to Steve, and explained the situation. He said “I’ll honor it, I’m sorry you had to deal with this situation but please give me the opportunity to earn your business!” And he got it!!

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