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Joe Kuckuk
Joe Kuckuk at Heiser Toyota

Joe Kuckuk | Page 19

Service Manager

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.2
553 Reviews
4.2

553 Reviews

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553 Reviews of Joe Kuckuk

June 23, 2023

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Employee Rating

I’m thankful for such good customer service and you guys were really fast they told me 2 hrs it 1hr More

by Cieraawright
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

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Jun 26, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 20, 2023

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Employee Rating

The dealership was nice and clean, plus the service was nice and fast. I’m so happy for not get to wait for too long for oil change. More

by MAYPA
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

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Jun 26, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 16, 2023

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Employee Rating

The people at Heiser were polite and friendly. My only issue with getting service from Hieser is I would like to receive Oil coupons, or coupons related to the issues they want to do to my Rav4 . More

by Jbechler
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Jun 20, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com so we can better understand what happened during your experience.

June 15, 2023

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Employee Rating

I called the dealership with a question about my vehicle. I was transferred to the service department, and I was disconnected. I called back, and again I was transferred to the service department. I spoke to More

by Kim
Service Communication
Recommend Dealer
Yes
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Jun 20, 2023

Heiser Toyota responded

Kim, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

June 15, 2023

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Employee Rating

The service advisors don’t seem to be very knowledgeable. Their drive seems to be up selling rather than serving the customer. If it wasn’t for the service manager, I would have rated them 1 star. More

by NEAL7
Service Time
Service Communication
Recommend Dealer
No
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Jun 20, 2023

Heiser Toyota responded

Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

June 14, 2023

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Employee Rating

Hieser is a clean dealer ship with friendly customer service. I do think that Toyota could give coupons for Oil change/ Tire rotation etc. I also see other dealer ships still providing 0% financing on More

by Jbechler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 20, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! I have sent your feedback to the appropriate department. We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 14, 2023

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Employee Rating

Great dealership! Great deals! Great customer service! I Would definitely recommend to friends and family! More

by mckinneyjasmine501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

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Jun 19, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 13, 2023

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Employee Rating

Competent qualified technical personnel and excellent service reps. Time estimates are accurate if I choose to wait. Special mention to mr Garski in Parts. More

by JDITTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Garski

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Jun 19, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 13, 2023

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Employee Rating

They were rude when coming in. No one greeted me, seemed like a burden to have an appointment there. I will be switching dealers. More

by nfsprosty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 20, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com so we can better understand what happened during your experience.

June 11, 2023

Dealership Rating
Employee Rating

Quick service and a clean facility to wait in. Thank you for the wonderful service. More

by The T Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

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Jun 19, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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