Joe Melfi

Our engine died (due to a cam problem many wranglers are having) at under 30,000 miles. I have been in and out of the shop most of the summer (was without a car for 3 months+). The top half of the engine wa having) at under 30,000 miles. I have been in and out of the shop most of the summer (was without a car for 3 months+). The top half of the engine was replaced and garavels admission with out properly connecting the fuel injection. Our car smelled like gasoline and then the engine broke again as a result. I called and called to bring it back in with no response. I finally walked in and demanded an appointment to fix it. They only gave me one after my last post on their review board. I also purchased an extended warranty and paid extra for rental coverage. Now the engine is stalling and still smells like gasoline-I have left voice messages and texts since August. Today when I went in to request an appointment and was told if I want a rental it would likely be months (I’ve been trying to make an appointment since picking it up in mid August) but they would let me know what could be done about an appointment. A hour later I received this text message from the service manager in the picture-setting they would no longer work on my car, and have stopped responding since. I have also heard from the area rep that have not returned their calls requesting an appointment or rental permit my warranty. My car doesn’t even have 40,000 miles and I paid $70,000 after buying it new. Also-at the time of sale they told me it was so much more than a regular jeep because it’s a hybrid. But when I looked into trading it in the same sales rep that sold me the car and told me that said a hybrid and regular jeep are comparably priced. When I pointed out the discrepancy he said “well we are in the business of making $”. I have never had such an awful and increasingly hostile experience buying or fixing a car in my life. I would not recommend getting a bicycle there. They say they stand by their car owners-but as my 4th car there to be treated this way because they don’t want me in handle the lemon they sold me is bewildering and disappointing. More

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Joe was great to work with. Walked you thru the process, no pressure sales. He wanted to you to be comfortable with your purchase. Walked you thru the process, no pressure sales. He wanted to you to be comfortable with your purchase. More

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Joe was excellent to work with. Got everything processed quickly and was very friendly. Highly recommend Joe Melfi at Garavel. Got everything processed quickly and was very friendly. Highly recommend Joe Melfi at Garavel. More

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I had a great experience at this dealer! I have gotten other jeeps from here and Joe is always great to work with! I have gotten other jeeps from here and Joe is always great to work with! More

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Excelente trato, búsqueda de opciones para complacerme como cliente, sin desperdicio…. Los mejores…me encanto en producto y sus vehículos totalmente nuevos aún siendo los certificados de uso como cliente, sin desperdicio…. Los mejores…me encanto en producto y sus vehículos totalmente nuevos aún siendo los certificados de uso More

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Joe was the best salesmen I’ve ever had the pleasure to work with. He is not pushy, works tirelessly to make sure you get exactly what you want, and is all around a friendly and wonderful human. Thanks for work with. He is not pushy, works tirelessly to make sure you get exactly what you want, and is all around a friendly and wonderful human. Thanks for everything Joe! More

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Joe was fantastic again, and was informative and professional. Admin was also great to work with. professional. Admin was also great to work with. More

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Joe Melfi was great to work with! Will be back again for any future Jeeps Will be back again for any future Jeeps More

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We enjoyed our experience with the team and found our car purchase easy and enjoyable. purchase easy and enjoyable. More

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Superior service from start to finish from the Garavel Jeep sales team! Joe , Marcial and Evelyn make it easy , fun and informative. Hear all the options from the experts! They follow up and follow th Jeep sales team! Joe , Marcial and Evelyn make it easy , fun and informative. Hear all the options from the experts! They follow up and follow thru. Joe is a Jeep Guru! He knows all the options and features and more! Oh, did I mention? The service dept. Top-notch customer service and smiling faces! While we were signing the deal on the new Jeep , they took my wife’s car in for an oil change and new filters while we were there! Talk about making it easy and convenient! The service is exceptional from start to finish! Don’t delay get your Jeep today @ Garavel Jeep! More

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