Joe Mercado Jr
Joe Mercado Jr at Toyota of Scranton
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Joe Mercado Jr | Page 3

Sales Professional

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.9
236 Reviews

I specialize in a superior new car buying experience, i’ve been with Toyota for 5 years and I can bring peace of mind to your buying experience with my product knowledge and steamlined and experience I will bring peace of mind to your buying process.

Dealership Experience

10 yrs, 10 mos

Industry Experience

10 yrs, 10 mos

4.9

236 Reviews

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236 Reviews of Joe Mercado Jr

April 17, 2023

Dealership Rating
Employee Rating

They explained things well about the process, the vehicle, and the financing. The space and waiting area are quite nice and they have a deli, so you can schedule your appointments during the lunch ho More

by MWANTA
Service Price Transparency
Recommend Dealer
Yes
Apr 17, 2023

Toyota of Scranton responded

MWANTA, Thank you for taking the time to leave a five-star review of Toyota of Scranton! We are thrilled to hear that you had a positive experience with us, and that our team was able to explain the car-buying process, vehicle features, and financing options to you in a clear and concise manner. We are also pleased to know that you enjoyed our dealership's spacious waiting area and deli. At Toyota of Scranton, we strive to provide a comfortable and convenient experience for our customers, and it sounds like we were successful in doing so during your visit. We appreciate your business and look forward to serving you again in the future. Thank you for choosing Toyota of Scranton! Best Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 15, 2023

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Employee Rating

It was my first time there and wish it was closer so I could use for service too, loved the waiting area and cafe and Marco was great and was a great experience. I would definitely recommend and when I am More

by mcg2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti

Mar 16, 2023

Toyota of Scranton responded

mcg2020, Thank you for taking the time to share your fantastic sales experience at our dealership! We are thrilled to hear that Marco provided you with great service and that you enjoyed your time in our waiting area and cafe. We appreciate your recommendation and are grateful that you plan to visit us again when you're in the market for another vehicle. At our dealership, we strive to provide every customer with an exceptional experience, whether it's for sales or service. We are glad that you enjoyed our waiting area and cafe, and we look forward to providing you with the same level of comfort and service when you visit us for service in the future. Thank you again for your review, and we can't wait to see you again soon! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 02, 2023

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Employee Rating

Excellent Service Joe Mercado Jr was Very courteous and friendly. It was easy purchasing my new car. Thanks Joe More

by DM1IMAGO05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 03, 2023

Toyota of Scranton responded

DM1MAGO05, Thank you. We strive to provide an excellent experience at every visit to our dealership. We are delighted all went well with your sales experience. Joe, Jr. is the best. We are glad you enjoyed working the Joe and our sales team. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

February 13, 2023

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The entire team at Toyota of Scranton was absolutely wonderful! I cannot say enough about how helpful, kind and passionate they were throughout the entire process. Joe Mercado, Mike Reilly and Richard L More

by michelle.iness83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard LaRussa , Michael Reilly

Feb 15, 2023

Toyota of Scranton responded

michelle.iness83, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We all appreciate your comments. We are thrilled you enjoyed working with Joe, Jr, Richard, Michael and the sales team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 03, 2023

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We have purchased over 5 vehicles. Would never go anywhere else!! Excellent service. Professional. Period. More

by LOUGHNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Grieco

Feb 03, 2023

Toyota of Scranton responded

LOUGHNEY, Thank you for your long time loyalty to our dealership. We value you as our customer and friend. Take care, Mary Jo Preno Vice President of Guest Experience

February 01, 2023

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Employee Rating

This is my second time purchasing a new vehicle at Toyota of Scranton. My purchases were nearly 13 years apart, but I am happy to say the culture hasn't changed. They are friendly and honest. I appreciate More

by LAUREN KUTZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Howard Sweeny

Feb 02, 2023

Toyota of Scranton responded

Hi Lauren, Thank you for taking the time to offer your feedback on your recent sales experience at our dealership. We appreciate your loyalty and positive comments regarding our team and business. We value you as our customer and friend. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

January 06, 2023

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Employee Rating

From initial meeting with Joe Mercado Jr to the time I drove my RAV 4 off the lot, everything was first class! More

by MCCORMICK0425
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti

Jan 09, 2023

Toyota of Scranton responded

MCCORMICK0425, Thank you for taking the time out of your day to offer feedback on your recent sales experience. We are delighted you enjoyed working with Joe, Jr and the sales team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

December 23, 2022

Dealership Rating
Employee Rating

The dealership is the best in the business when buying a car or getting your car serviced. All associates are knowledgeable and extremely courteous. We been a customer for over 15 years, and we are always More

by j1960y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2022

Toyota of Scranton responded

j1960y, Welcome to the Toyota of Scranton family. Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team. We all appreciate your loyalty to our dealership. Thank you very much! We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 21, 2022

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Employee Rating

From the moment I walked in and met with Joe Mercado Jr and ultimately signing the paperwork with Mark Valenti, everything was tremendous. First rate customer service and I am thrilled with my RAV 4! More

by MCCORMICK0425
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti

Dec 22, 2022

Toyota of Scranton responded

MCCORMICK0425, Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team, especially Joe, Jr. and Marco. Enjoy your new vehicle. We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 12, 2022

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Employee Rating

They helped me out a lot and where very nice and awesome great experience thank you More

by SHEAMUS121
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Zepherin, Marco Valenti

Dec 12, 2022

Toyota of Scranton responded

Hi Sheamus121, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We are glad to know you enjoyed working with our sales team. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

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