Joe Valadao | Page 4

Very busy service drive, Assistant Service Manager went to lunch and forgot I was waiting for car to lunch and forgot I was waiting for car More

by rick@premierwestautoparts.com Verified Customer Verified Customer

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Quick, friendly, and dependable service that is close to our home and avoids freeway traffic. our home and avoids freeway traffic. More

by cyoungre Verified Customer Verified Customer

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Excellent service. Fast appointment times. Detailed inspection. Friendly customer service. Will come here again for next service. Fast appointment times. Detailed inspection. Friendly customer service. Will come here again for next service. More

by knwachob Verified Customer Verified Customer

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I brought my car in and told them there was an issue with the battery, as the battery had died numerous times in the days leading up to it. They told me there was nothing wrong with the battery, rather, I ne the battery, as the battery had died numerous times in the days leading up to it. They told me there was nothing wrong with the battery, rather, I needed a $400 oxygen sensor. I paid a total of $660 for the sensor and diagnostic only for my batter to die 2 days after getting it home. Now I'm out another $300 to replace the battery. Very dissatisfied. More

by abrown55 Verified Customer Verified Customer

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Excellent staff and quick service, well done Maita and thank you for taking care of my ne Camry 2026 . Love the car thank you for taking care of my ne Camry 2026 . Love the car More

by NEVADAHUD Verified Customer Verified Customer

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Nice staff quick service on my 3rd Prius from this dealership and I have no complaints dealership and I have no complaints More

by bicolano228 Verified Customer Verified Customer

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Mayta Toyota service department as always is providing an outstanding service experience. All advisors and other staff are friendly and helpfull. outstanding service experience. All advisors and other staff are friendly and helpfull. More

by rusetss Verified Customer Verified Customer

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The stuff are very friendly and helpful and have respect to customers. They hand covered my car at the time they stated. . to customers. They hand covered my car at the time they stated. . More

by hosainy786 Verified Customer Verified Customer

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The service advisor was very accommodating and precise. Although, before the day we went to have my car serviced, another service advisor quoted me $657 for installation of my step bars/running boards. It’ Although, before the day we went to have my car serviced, another service advisor quoted me $657 for installation of my step bars/running boards. It’s a good thing we went there in person and find out it is less than we were quoted for. Thank you, Maita Toyota. More

by o_manansala Verified Customer Verified Customer

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I am extremely disappointed with the service I received. The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally we The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally went in to get a quote for the taillight on the driver’s side, specifically the part located on the trunk where water was leaking inside. The employee who checked me in told me to go to the Parts Department to order the part, and said they would call me when it arrived. I spoke with them before leaving. However, that weekend I received a notification stating that I had missed my appointment, but the gentleman who told to me to speak to Parts told me I didn't need to stay and never checked me into my appointment even though I just needed a quote and to order the part. The following Tuesday, I spoke with the Parts Department, and they confirmed that the part was in. I scheduled an appointment for Saturday and asked for a labor estimate. They said I needed to speak with the Service team to get that information and attempted to transfer me, but the call was disconnected. I called the Service Appointment Department and explained that I needed a labor quote. I was told again to speak with Parts, which was confusing. I was then transferred to Roman, who said he couldn't help. So i called the Service Appointment team again, I spoke with Audria. Who sounded like she was annoyed I called. From the start, she sounded passive-aggressive and continually talked over me while I tried to explain the situation. She eventually said a technician could call me back with a quote, which was fine, but the interaction with her felt unnecessarily rude. Thankfully, the technician did call back and provided the needed information. On Saturday, I went in for the repair. They replaced the taillight, but not the portion on the trunk where condensation is clearly visible. Unfortunately, I drove off the the lot before examining the replacement, but noticed it when i arrived home. Now, I’ve paid over $400 for a part that didn’t need to be replaced, and the original issue still exists. After the confusion, miscommunication, and poor service, I feel I received the worst experience possible and still don’t have the correct repair completed. More

by julian_dalton1 Verified Customer Verified Customer

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