Johany Trespalacios

Great Customer Service- assisted till the problem was resolved and fixed. Pick up and Delivery helped reduce any inconvenience. resolved and fixed. Pick up and Delivery helped reduce any inconvenience. More

by JenniferRehm Verified Customer Verified Customer

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If this is a rating for service department only, then I give it 5 stars. The service team is exceptional and goes out of their way to resolve any issue. If you are looking to purchase a vehicle, AVOID this give it 5 stars. The service team is exceptional and goes out of their way to resolve any issue. If you are looking to purchase a vehicle, AVOID this dealership. The sales team, from management down, is horrible and will take every opportunity to take advantage of a customer. More

by ordinance_first Verified Customer Verified Customer

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Every body was helpful and kind the staff was amazing they had a large selection of trucks to choose from they had a large selection of trucks to choose from More

by redsoxpatsfan62 Verified Customer Verified Customer

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I been there before a couple of times and was perfect Last time not good They don’t fix the door correctly Go back again and now got a lot of noise in the door I think I m going to fix it by mysel Last time not good They don’t fix the door correctly Go back again and now got a lot of noise in the door I think I m going to fix it by myself More

by SAMUEL.GALO Verified Customer Verified Customer

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The dealership is dishonest and misrepresents charges they make on your vehicle. They said the diagnostic fee would be removed if the vehicle was repaired at the facility, but when it was time to pay, sa they make on your vehicle. They said the diagnostic fee would be removed if the vehicle was repaired at the facility, but when it was time to pay, said the diagnostic was $300 per vehicle system and refused to remove the fee even after getting it repaired at Elder Ford. It's insane that if your vehicle needs a diagnosis that you could be paying over $1,000 alone just for the diagnostic fee, not even including the repairs. Charging $300 per system was never explained and they only added that on when it was time to pay so they could charge hundreds of dollars more. I have been to other dealerships where the diagnostic fee was $300 flat and they would never charge you 4-5 times the amount just for a full diagnosis due to different "systems." They lied and said they would remove the $300 fee but refused to at time of payment. I will never take my vehicle to Elder Ford ever again and would NEVER recommend it to anyone else. More

by Dissatisfied Customer Verified Customer Verified Customer

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Very good service and Johanny is great in giving me information I need. Recommend him information I need. Recommend him More

by rjwilliams2324 Verified Customer Verified Customer

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Ok the dealer Service in my opinion failed me About my tires , nobody Never told me that probably I will need alignment Because my tires was having premature problems or damages Due alignment So with just tires , nobody Never told me that probably I will need alignment Because my tires was having premature problems or damages Due alignment So with just 22000 miles I'm needing new tires But to claim continental,johany tres palacios told me I can't claim Cause I'm never did alignment tires Against how I will know if the mechanic, never make any recommendations Awful ?? because every body. Clean his hands and I paid the consequences Service is terrible And other think nobody answer my request about or try together Resolve this matter More

by Barbara-fundora Verified Customer Verified Customer

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Johany has often been a great help with my car , both in finding the problem and getting it repaired.. finding the problem and getting it repaired.. More

by DNORTHCU Verified Customer Verified Customer

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Exceptional service. Friendly and knowledgeable advisor. Clean and organized! Highly recommended. Fast and prompt response and service. Friendly and knowledgeable advisor. Clean and organized! Highly recommended. Fast and prompt response and service. More

by GARCIASTAMPA Verified Customer Verified Customer

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This dealership always keeps me aware of the status of my service with an estimated time for completion. They send me reminders to ensure I stay on top of my vehicle maintenance. The staff is always pleasa service with an estimated time for completion. They send me reminders to ensure I stay on top of my vehicle maintenance. The staff is always pleasant. More

by PFRANCI1 Verified Customer Verified Customer

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