John Bowler | Page 4

Good service. Prices seemed high with no wiggle room. A lot of hidden fees. It’s seemed the communication could be better . But still good lot of hidden fees. It’s seemed the communication could be better . But still good More

by louisa.bacon Verified Customer Verified Customer

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Nice dealership, Sales person was great. Until I go to finance room and finance manager tells me the price I was told for the car and signed for was incorrect and wanted to raise monthly payments by a few finance room and finance manager tells me the price I was told for the car and signed for was incorrect and wanted to raise monthly payments by a few hundred! More

by RUSSELLOJEDA Verified Customer Verified Customer

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John was very helpful in helping me find the right vehicle I would recommend him to my friends n family in the future he fulfilled all my needs vehicle I would recommend him to my friends n family in the future he fulfilled all my needs More

by ELDRENADECEMBER Verified Customer Verified Customer

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Just got my wife a beautiful Awd Pacifica! What a great deal and customer service. This our 3rd vehicle from Decozen. Thank you guys for everything! deal and customer service. This our 3rd vehicle from Decozen. Thank you guys for everything! More

by Mgretchy Verified Customer Verified Customer

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Always a pleasant experience at Decozen. Friendly staff, clean facility and excellent customer service. I would highly recommend Decozen to anyone wishing to purchase a vehicle. clean facility and excellent customer service. I would highly recommend Decozen to anyone wishing to purchase a vehicle. More

by ANTHONYCONDORELLI Verified Customer Verified Customer

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The sale was okay, honestly I was not impressed with John, my salesperson, but I wanted to do as much as possible over the phone as they were not a local dealer, and we live in the world of Covid. Th John, my salesperson, but I wanted to do as much as possible over the phone as they were not a local dealer, and we live in the world of Covid. The saving grace was the direct involvement of Jerry in Finance. He was a pleasure to work with. But why the 1 star? Because my brand new Chrysler Pacifica Hybrid - Pinnacle, the top of the line, broke 6 days after we got it home, after we had driven less than 80 miles on it. No only did it break, but it was the hybrid battery that needed to be replaced. Also, Chrysler have no clue when they will receive a replacement battery. It was supposed to be here on Friday, but was a not show, and Chrysler updated the ETA to 3/15, 10 days later. The part alone cost more than a brand new engine. The total cost to replace it will come to approximately 1/3 the cost of the entire vehicle. Meanwhile DeCozen has done NOTHING for me. My Pacifica has been sitting in a local dealers service shop since 2/20. I have never heard from the head of sales or the head of the dealership. I tried reaching out to Mike C. and asked him to please call me., Never heard a word. I cannot believe that they didn't offer to take the vehicle back immediately and replace it with a new one, since they sold me a defective one. Neither dealer has ever seen the battery go bad, and more importantly, have never had to replace one. Bottom line, DeCozen did not stand behind their sale, or make any effort to make this right. So far all they've done is encourage me to open a case with Chrysler. So I am very disappointed and angry. 15 days in the shop after driving less than 80 miles on it, and no end in sight. More

by Very_unhappy_customer Verified Customer Verified Customer

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They honest. Get rite to the point of the problem. Service department very Friendly. VreT work keep it up ... custome very satisfying cant complain thanks Service department very Friendly. VreT work keep it up ... custome very satisfying cant complain thanks More

by dagoodlife04 Verified Customer Verified Customer

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This is our second vehicle from DeCozen. We have had a great experience each time. Staff is extremely knowledgeable and helpful. We appreciate their patience and not pushing us into a vehicle. great experience each time. Staff is extremely knowledgeable and helpful. We appreciate their patience and not pushing us into a vehicle. More

by clocricchio Verified Customer Verified Customer

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This is very nice dealership what make my purchase nice and easy I will definitely go back to them in a future thanks for you nice customer service and easy I will definitely go back to them in a future thanks for you nice customer service More

by SALVADORROBERTS463 Verified Customer Verified Customer

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Tamara was very patient and helpful. John Browler and Carmine very pleasant to deal with. Much better than the last jeep dealer. I am very glad I chose Decozen. I just wish they would wear their masks Carmine very pleasant to deal with. Much better than the last jeep dealer. I am very glad I chose Decozen. I just wish they would wear their masks and wear them properly often in these crazy times. More

by tree8151 Verified Customer Verified Customer

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