John Boyer | Page 3

Toyota of Scranton responded

Hi Anthony, Thank you so much for your kind words and for being a valued customer! We're thrilled to hear that you had a great experience at our service center. Your loyalty means a lot to us, and we're committed to providing top-notch service for your Toyota Tacoma every time you visit. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to seeing you again! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

babyantidormi25, Thank you for your honest feedback. We’re glad to hear that our service department has met your expectations and treated you well. However, we're sorry to learn that your experience with our sales and finance departments was not satisfactory. Your input is invaluable, and we will address these concerns with our team to improve our overall customer experience. We appreciate your recommendation for our service department and hope to have the opportunity to serve you better in the future. Regards, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

ChatGPT Dear TOLSZE7480, Thank you for your kind review! We’re delighted to hear that you had a great experience with us and that you found our team honest and knowledgeable. Treating our customers with respect is a top priority, and we’re pleased that John was able to explain everything clearly for you. We’re also glad you enjoyed our lounge area. If there’s anything else we can assist you with, please feel free to reach out. Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

RENEES06, Thank you, RENEES06, for your review and for being a verified customer! We're delighted to hear that you had a great experience and that John in the service department was both pleasant and knowledgeable. We look forward to welcoming you back to Toyota of Scranton! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you for the glowing review, DWRIGHTER0013! We're thrilled to hear that you had a great experience with us and that our team provided helpful service throughout the process. Keeping you informed every step of the way is our priority, and we're glad it made a positive difference for you. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

MCCORMICK0425, Thank you so much for your wonderful feedback, McCormick0425! We're delighted to hear that you've had a positive experience with us, from purchasing your RAV4 to your scheduled service appointments. Providing exceptional service and earning your praise and appreciation means a lot to us. We're grateful for your support and look forward to continuing to serve you and your vehicle needs in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

JBLARSEN, We're genuinely sorry to hear about your disappointing experience with our service department. It's certainly not the level of service we aim to provide. We understand the frustration that can arise when repairs take longer than expected and when incorrect parts are ordered. We deeply apologize for any inconvenience caused and understand the frustration of having to involve your insurance. Rest assured, we take your feedback seriously and will investigate the matter to prevent such issues from recurring in the future. Please feel free to reach out to us directly so we can discuss this matter further and work to make things right. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Regards, Mary Jo Preno Vice President of Guest Experience 570.702.8776