John Brooks | Page 13

Service, has been good until recently! They have duplicated my issues but will tell me oh it’s normal?? Now they telling me I can’t get put into a loaner even if Nissan authorized it? It’ They have duplicated my issues but will tell me oh it’s normal?? Now they telling me I can’t get put into a loaner even if Nissan authorized it? It’s at the dealership discretion??? WHAT! Seriously? That’s a load of BULL IF YOU ASK ME! So I have to leave my car there for days if I decide to bring it there, without a loaner? That’s not right my car is under warranty only 5500 miles and they are not wanting to help a customer that been going to their dealership for almost 7 years. Also got an email from the service manager in email which shows no customer service. I’ve always been provided loaner while my car is in the shop More

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Professional service was received. Dealership gave good guidance on financing and also agreed to hold my car for few days as per my convenience. Dealership gave good guidance on financing and also agreed to hold my car for few days as per my convenience. More

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Clean facility, friendly staff with excellent customer service with care and prompt, organized, they stand behind their words. service with care and prompt, organized, they stand behind their words. More

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Khanh Ho is excellent at work, he is taking care of customers very good. High recommended to my friends and family. customers very good. High recommended to my friends and family. More

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Michael is very knowledgeable, friendly, and understanding! He made the car buying process easy. Definitely took the dread of the experience away. understanding! He made the car buying process easy. Definitely took the dread of the experience away. More

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Sales rep. Edwin Escamilla was excellent at finding us the right person to solve our problem. It is because of him that I didnt rate 1 star on this review.As fo Edwin Escamilla was excellent at finding us the right person to solve our problem. It is because of him that I didnt rate 1 star on this review.As for all other personnel that shoul have directed me to the right persons I'd rather not comment as that would not be too appropriate of me. Especially John Brooks in Service. I'd like to thank Warren Santos sales Manager. He took the time to explain our situation. Although I differed it was his knowledge in auto sales that convinced me to do the right thing. I do recommend you give them a try and experience the joy of owning a new or used vehicle. More

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Outstanding Customer Service! A special thanks to khanh Ho for advocating for me and kindness Ho for advocating for me and kindness More

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Khan is a great salesman! He went out of his way and got me the deal I wanted :) I was able to keep the same monthly car payment! His general manger, Warren Santos gave me 7 year/100,000 mile bumper to bump me the deal I wanted :) I was able to keep the same monthly car payment! His general manger, Warren Santos gave me 7 year/100,000 mile bumper to bumper warranty for my new car! And his finance manager, Maria Angulo gave me the best interest rate! I totally recommend Nissan of Elk Grove to anyone :) More

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We found just the car we wanted at Nissan Elk Grove. Our new Pathfinder has everything we need and more. Khanh Ho in Sales and John Brooks in Service were very friendly and knowledgeable. Even the Finance t new Pathfinder has everything we need and more. Khanh Ho in Sales and John Brooks in Service were very friendly and knowledgeable. Even the Finance team was helpful and not pushy. The young lady at the desk readily supplied me with a mask when I forgot mine and gave my dog a treat. We will enjoy keeping our new ride looking pretty with free carwashes. More

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Today was a great day I want to initially thank the Nissan staff service advisor Brooks and the front desk information desk young lady. Who direct me to finance manager Jambert Corpus, who took the tim Nissan staff service advisor Brooks and the front desk information desk young lady. Who direct me to finance manager Jambert Corpus, who took the time to provided me honest customer service. He had show me and we took a Nissan 2007 Frontier se crew cab for a test drive that I ended up buying. Thank you again Nissan staff and especially finance manager Corpus he is an asset to the Elk Grove Nissan dealership. James C Medellin owner. More

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