John Brooks | Page 19

Very happy with professionalism & service Customer since 2005 and always found the staff to be courteous and professional. On a scale of 1-10, these guys & gals get a 9.5!!! Stopped in for oil Customer since 2005 and always found the staff to be courteous and professional. On a scale of 1-10, these guys & gals get a 9.5!!! Stopped in for oil change & car wash, friendly & efficient... More

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Very pleasant experience Very clean showroom. The bathrooms needs attention. Women are messy, one stall ran out of TP. Very pleasant experience, we were even given some food Very clean showroom. The bathrooms needs attention. Women are messy, one stall ran out of TP. Very pleasant experience, we were even given some food for this long process. My blood sugar was dropping. More

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Great Service from John in Service Dept! Today I took my 2014 Nissan Sentra in for a recall issue, and decided to also have oil change and tire rotation. It was my first service experience a Today I took my 2014 Nissan Sentra in for a recall issue, and decided to also have oil change and tire rotation. It was my first service experience at the is dealership and John was fantastic! He called me to let me know that a nail was also found in one of my tires and took care of the tire fix for me. My car was even done earlier then scheduled. John was super nice and provided great customer service! He was even able to honor a coupon that I received from the dealer that I bought my car from, which was not Nissan of Elk Grove. With this kind of customer service, I would definitely come back to this dealership for my next Nissan purchase or should I have future service needs. Thanks again, John! Carrie P. More

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3rd car we have purchased! This is the 3rd car we have purchased from Nissan Elk Grove. We have always had good service and the car salesman showed us all the options & didn't t This is the 3rd car we have purchased from Nissan Elk Grove. We have always had good service and the car salesman showed us all the options & didn't try to up-sell our choice. More

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excellent results Will Recommend to anyone to do business, excellent services overall when you visit any Nissan of elk grove dept! to continue to look forward in the ye Will Recommend to anyone to do business, excellent services overall when you visit any Nissan of elk grove dept! to continue to look forward in the years to come! thank you for everything! More

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3 Cars in 3 Years We purchased our first vehicle from Nissan of Elk Grove in January 2014 (2013 Nissan Juke). We had an amazing experience, and returned to purchase a 2 We purchased our first vehicle from Nissan of Elk Grove in January 2014 (2013 Nissan Juke). We had an amazing experience, and returned to purchase a 2014 Nissan Sentra SR in August 2014. Last week, our Juke was totaled by a drunk driver and had to be replaced. Based on our prior experiences, we only had one option when searching for a new car... Nissan of Elk Grove. My husband contacted Angelo, and told him what we were looking for. We met with Angelo the same day, and test drove a 2016 Nissan Rogue SV with Navigation. We loved it, and bought it! While we were completing the paperwork, a man was walking the sales floor, and visiting with customers. He stopped to talk to my husband, and I thought it was the "bait and switch" tactic that a lot of dealerships use. (Switching salespersons midway through the sale). I was wrong... It turns out it was the owner of the dealership! John Driebe (the owner), spent over twenty minutes talking with my husband, discussing cars and thanking us for our loyalty. It was amazing to see the owner out on the floor, dressed like the rest of his staff, interacting and focusing on the customer. In our experiences with Nissan of Elk Grove, we have worked with several employees, and I highly recommend each of them: 1. Markus Gomez and John Brooks in Service. These two men always go above and beyond to make sure you are satisfied. They will bend over backward to guaranty you have a pleasant experience, and your vehicle is fixed correctly. 2. Angelo Montinola - He was our Internet Sales Manager for two of our purchases. He was honest, forthcoming and did everything he could to take the pain out of the car buying experience. He was able to locate the exact vehicle we wanted, and had it ready for our test drive when we arrived.We didn't feel pressured to buy, and will ask for him next time we purchase a new vehicle. 3. Joe Luiz - He has completed the paperwork and financing for us on all three of our purchases. He has a son the same age as our son, and they got to meet each other during our second purchase. On our third purchase, he remembered us, and our son. He had all of our paperwork ready to go, and all we had to do was sign on the dotted line... About 50 times! I strongly recommend Nissan of Elk Grove. This is a business that truly cares about its customers, from the owner to the sales floor to the service department, you will be treated fairly and honestly. That's a lot more than I can say for other dealerships I've dealt with! More

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Transmission replacement We purchased our 2009 Altima brand new at Nissan of EG. The customer service is top notch. We would buy another vehicle knowing that Nissan backs up We purchased our 2009 Altima brand new at Nissan of EG. The customer service is top notch. We would buy another vehicle knowing that Nissan backs up their warranty. We have been very pleased with Nissan of EG. More

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excellent service Went in to buy a car and was greeted by Ming and Omar. They were very nice folks and very attentive. It was a smooth process even though we came in ve Went in to buy a car and was greeted by Ming and Omar. They were very nice folks and very attentive. It was a smooth process even though we came in very late. Vu the financial rep was thorough enough to explain everything. We have bought cars here since 2006 and we love the place even though we live in Lincoln, we'll drive 40 miles to their location. More

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Trust Earned John Brooks never disappoints. Great service always. Informs me of what is necessary to be done, what can wait, and how long it will take. I trust hi John Brooks never disappoints. Great service always. Informs me of what is necessary to be done, what can wait, and how long it will take. I trust him with my Pathfinder. They have my trust. More

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Awesome! What a wonderful buying experience! Fair, honest and delightful staff helped me find the perfect car for a surprise Christmas gift for my nephew. Al What a wonderful buying experience! Fair, honest and delightful staff helped me find the perfect car for a surprise Christmas gift for my nephew. Although I did have a 2 hour wait getting into the financing to pay for the vehicle due to the last minute Christmas buying rush, the entire staff were friendly and eager to make me feel comfortable. Oh and all the complementary water, coffee and soda you could ever want. I truly recommend this dealership and the two salesmen Cornell and Steven, they were the BEST!!! More

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