John Carbone | Page 12

The ONLY Toyota to go to in Louisville, KY If it wasn't for the service department, specifically, John Carbone, I wouldn't continue driving 35 minutes one way. The staff anticipates my family n If it wasn't for the service department, specifically, John Carbone, I wouldn't continue driving 35 minutes one way. The staff anticipates my family needs and doesn't use high-pressure service nor sales. I managed to drive the same Sienna for nine years up to 348K miles. The common sense approach and understanding what I need as a mother of three, specifically not nickel and diming me with repairs and service, John always helped me prioritize what absolutely was necessary or can wait. As I turned in my 348K Sienna, Glen also anticipated my needs, because this mom really wanted an SUV, but the Highlander just wasn't going to fit the bill and he knew that. He lined up the vehicle for me, I didn't even have to look. Rick worked with my budget, ,especially taking in to consideration I've referred customers and will have three new drivers in the course of the next six years. No games, no pressure at Toyota of Louisville. If it wasn't for the service team, I wouldn't be a returning customer for vehicle maintenance. If it wasn't for the sales team, I'd be purchasing elsewhere. More

Print

Another Excellent buying experience We bought our first Toyota last year with Glen Harder and it was a such a smooth process that we knew exactly who to see this time. Unfortunately our We bought our first Toyota last year with Glen Harder and it was a such a smooth process that we knew exactly who to see this time. Unfortunately our family was faced with the decision to replace the Toyota we had just bought with Glen due to a car accident that totaled the vehicle. We contacted Glen and he was able to find the exact vehicle we had and get us another one on the lot immediately. The second process was just as smooth if not better than the first one considering we did not expect to be doing this again so soon. Glen and the staff at Toyota are tremendous and we will be back in the future for sure. More

Print

Excellent! Above and beyond! I recently purchased a vehicle from Glen Harder, as I have been doing for over 2 decades now! He always goes above and beyond in meeting my needs a I recently purchased a vehicle from Glen Harder, as I have been doing for over 2 decades now! He always goes above and beyond in meeting my needs and expectations, and I completely rely on his honesty, knowledge and integrity. Glen is a fantastic salesman and also a genuinely kind and great person. I will definitely remain a repeat customer as I won't use anyone else. I highly recommend Glen and Toyota of Louisville! More

Print

Glen goes above and beyond Glen is an excellent salesman who genuinely cares about customers and their needs. As a repeat customer over the past 20 years, Glen has always steere Glen is an excellent salesman who genuinely cares about customers and their needs. As a repeat customer over the past 20 years, Glen has always steered me in the right direction, and helped me to find exactly what I need without trying to upsell me. Glen has many repeat customers, who like me, have become like family. He's always reachable, honest, knowledgeable, and hard-working. I no longer live in Kentucky, but still travel to Louisville when it's time to upgrade, because I won't buy from anyone else. More

Print

Great experience Glen Harder is not only a great salesman, but he is a great person. He made us feel comfortable and confident that we were making the right choice in Glen Harder is not only a great salesman, but he is a great person. He made us feel comfortable and confident that we were making the right choice in buying our Rav4. This is our second Rav4 my family has purchased in two years and we are very happy. We highly recommend Glen and Toyota of Louisville. More

Print

New purchase Our sales person Glen Harder was awesome! We have used him for several cars now and his service, expertise and overall knowledge of the car industry Our sales person Glen Harder was awesome! We have used him for several cars now and his service, expertise and overall knowledge of the car industry led us to the perfect vehicle. Thanks! More

Print

Great customer service Tim was great in answering all our questions and in getting a different vehicle in a timely manner. Also the reason for the visit was our 10,000 miles Tim was great in answering all our questions and in getting a different vehicle in a timely manner. Also the reason for the visit was our 10,000 miles oil change which was done very quick. More

Print

Kelly argabright Glen Harder is the only sales guy that I have delt with that made it a pleasure to purchase a vehicle. His ability to exceed customer expectations are Glen Harder is the only sales guy that I have delt with that made it a pleasure to purchase a vehicle. His ability to exceed customer expectations are second to none. He exceeds customer expectations. Glen earns his business by trust "doing the right thing", what ever it takes. Glen goes the extra mile for his customers whether it be before a Sell or after a sell. More

Print

Genuine Care and Service I have purchased my car from Glen but it is more than buying a car. Glen has been a phone call away when my card had a major problem and did everythin I have purchased my car from Glen but it is more than buying a car. Glen has been a phone call away when my card had a major problem and did everything he could to not only get me in a get it foxed but also to call and check up on me once the car was fixed. You WILL NOT find a better guy than Glen! More

Print

Buying a new car Glen Harder could not have been more helpful, more knowledgeable, or kinder in my search for a new car. Every thing about the experience was quite po Glen Harder could not have been more helpful, more knowledgeable, or kinder in my search for a new car. Every thing about the experience was quite positive . I felt no pressure from him but got all the information I needed to make my choice. If you want a Toyota this is the place to go!!! More

Print