John Carbone | Page 13

They never fix it right the first time. Your car is in worst shape after coming here. Not up to Toyota standards. Don't come here. worst shape after coming here. Not up to Toyota standards. Don't come here. More

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On June 6 we bought a Toyota Avalon at Toyota of Louisville. This is the third car we as a family have bought from the same dealership. We were NOT disappointed with our decision. Once again it wa Louisville. This is the third car we as a family have bought from the same dealership. We were NOT disappointed with our decision. Once again it was a most pleasant automobile shopping experience. Mr. Dennis Fante, the general manager, sets the tenor at the store. I found out that he has served the country in the military and maintains a quiet, dignified, yet friendly and most professional demeanor. He is often seen walking and making pleasant conversation with customers and the sales force and secretaries. Everyone working at this store seems to be happy in his or her jobs, and everyone smiles a lot. It appears that much of their success is due to him. Mr. Pence, the sales manager, is very friendly and has a great sense of humor. I get the impression that Mr. Fante and Mr. Pence have very different personalities, and yet they appear to complement each other very well. Both in their own way are friendly yet professional. There are no high-pressure sales tactics and in my experience they do not misrepresent what they can or cannot do. The sales person we dealt with was Mr. Lincoln Satram. He too is very friendly, and is very knowledgeable about the product and has a great deal of patience. Even after we took the car home and had questions about some of the features, he answered our phone call immediately and explained everything once again and to our satisfaction. He clearly takes great pride in the product and in his work. Mr. Hagan and Mr. Garr help with the financing and explain the financial transection in an unhurried manner and make sure one understands the deal. I have enjoyed dealing with them both. The store itself is not in the best part of town, and it is some distance to get to from the East End, but if one is looking for courteous, honest, professional and unhurried service, and where they treat you like a member of their own family, this is the place I would recommend. There is another Toyota dealerships much closer to our home and yet I drive out to Dixie Hwy and have Mr. Carbone take care of our servicing needs. To give you an example, I bought a Camry from the same dealership a few years ago. When I asked Mr. Carbone if I needed a new tire, he informed me that I had more life left in it!! I do not recollect any dealership where the service person told me I had more life in the tires rather than sell me new ones. Even if I could buy a tire cheaper elsewhere, when the time comes to buy a new set I plan to give Toyota of Louisville my business. With their honesty they have earned my business. In short this is a dealership that has earned the faith and trust of our family. They are reasonable, courteous and honest, and treat all customers with respect. I recommend Toyota of Louisville most highly and without reservation. In future I have no doubt that I will use this dealership were I to buy another Toyota. More

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All of the personnel are TERRIFIC!!! They are completely HONEST with me about everything that involves my car. They never try to cheat me and always work with me for better pricing. I have been going HONEST with me about everything that involves my car. They never try to cheat me and always work with me for better pricing. I have been going to them for over 20 years, and I have no intention of ever going to anyone else. The only time anyone else ever TOUCHES my cars is when I am out of town and cannor get to them. Scott, John , Mike, Bud, and Nick are GREAT!!!! Also, Amanda is a great cashier!!! Their personalities are wonderful, and it's great talking with them not only about my car but also about anything else. I enjoy seeing them! Because of them, my Corolla has over 303,000 miles and my Rav4 has over 214,000 miles and STILL RUNNING STRONG!!!!! I am grateful for all of their service!!!!! More

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The atmosphere is always nice at the service, usually john takes care of the paperwork and welcome, and he is very courteous. i will always use this dealership john takes care of the paperwork and welcome, and he is very courteous. i will always use this dealership More

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